MRI Software - Avis

MRI Software

Logiciel cloud de gestion des investissements et des biens immobiliers

Note globale

4,3 /5
(79)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,2/5
Simplicité d’utilisation
4,1/5
Support client
4,2/5

89%
des utilisateurs recommandent cette application
Classer par

79 avis

Rhiannon
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Change is scary - but sometimes you just have to leap!

Publié le 2020-06-11

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine...

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.

Avantages

We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!

Inconvénients

Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.

Réponse de MRI Software

Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!

Colleen
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

MRI Software Review

Publié le 2020-07-23

We have a fairly small real estate company. We only do commercial properties in MRI currently (not...

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Avantages

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Inconvénients

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Réponse de MRI Software

Hello Colleen,
Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

Helena
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Detailed Financials

Publié le 2022-09-30

For the needs of the company at the time, it was a great solution. However as we evolved, we...

For the needs of the company at the time, it was a great solution. However as we evolved, we realized we needed something to help us grow with the times.

Avantages

MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed.

Inconvénients

Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary.

Richard
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE

Publié le 2020-06-16

MRI is always willing to listen to what we would like to do. They see if their software can adapt...

MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better.

Avantages

Our previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic.
MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out.

Inconvénients

We have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait.

Réponse de MRI Software

Thank you for your excellent review, Richard! We are excited to welcome you to the MRI family. We are happy to hear the partnership we created with Tenmast has been beneficial for you and we look forward to increasing our capabilities and growing our relationship with you and your team!

Ben
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

MRI Software Makes Our Business Run

Publié le 2020-12-29

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it...

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Avantages

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Inconvénients

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

Melissa
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Manage Your Investments - The Right Way

Publié le 2020-06-11

Avantages

I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience.

Inconvénients

Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times.

Réponse de MRI Software

Hello Melissa,
Thank you so much for taking some time to leave a review! We appreciate your kind words and are happy to hear you love the flexibility our software provides and they ability to customize of our software to fit your needs! We hear you loud and clear regarding the ever-growing nature of our business and will take your comments to improve this.

Annette
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Intuitive and easy to use and manage.

Publié le 2017-06-09

Avantages

This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.

Inconvénients

As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

Louise
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Has MRI acquired too many companies

Publié le 2020-06-16

Avantages

MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year.

Inconvénients

New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software.

Billing detail could be clearer.

Réponse de MRI Software

Thank you so much for taking some time to review us, Louise! I am happy to hear support has been exceptional. We are excited to have you on board!

Randal
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Service is the Key

Publié le 2020-06-16

Excellent. We are getting service when we need it.

Excellent. We are getting service when we need it.

Avantages

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Inconvénients

Sometimes we would appreciate a little bit more interaction with MRI.

Réponse de MRI Software

Thank you for your great review, Randal! We are ecstatic to hear you are happy with our customer service and appreciate our innovative nature! We look forward to interacting with you and your team more in the future.

April
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

MRI Callmax

Publié le 2020-06-11

I have had no issues with MRI and our customer service person, [SENSITIVE CONTENT HIDDEN] is...

I have had no issues with MRI and our customer service person, [SENSITIVE CONTENT HIDDEN] is awesome!

Avantages

1.We really like that you can get messages so many different ways.
2. We like that it records the call between maintenance and the resident on emergency calls.
3. It is great that you can record a message if you have a temporary change.

Inconvénients

1. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

Réponse de MRI Software

Thank you so much for your review, April! We are happy to hear you are pleased with the overall features of our products and think our customer service is awesome! We look forward to continuing our partnership for years to come.

Rebecca
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best Accounting Software out there

Publié le 2020-04-20

It's very user friendly, has more options than you would probably ever use and it's somewhat...

It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi.

Avantages

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

Inconvénients

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Réponse de MRI Software

Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come!

-The MRI Team

Andy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Accounting Real Estate Software

Publié le 2018-11-15

I have used other software, and MRI is a great overall software for accounting use in real estate....

I have used other software, and MRI is a great overall software for accounting use in real estate. Rather happy.

Avantages

I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be.

Inconvénients

I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes.

Jason
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Value packed software, accounting rich with strong ability to integrate w/ other software

Publié le 2017-09-07

easier than most other accounting software

easier than most other accounting software

Avantages

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Inconvénients

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Peggy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Boston Post Review

Publié le 2020-06-23

program does what it is intended for.

program does what it is intended for.

Avantages

Product is very user friendly for the end user.

Inconvénients

Program has several instances that could be minimized by the number of steps it takes to get to the end.

Réponse de MRI Software

Thank you for your great review, Peggy! We appreciate you taking the time to leave some kind words about us! We are happy to hear you enjoy our user friendly platform and your feedback on the product. We will circulate it back to the team!

Amy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great customer support

Publié le 2019-11-06

MRI holds alot of date and we are working to be able to export the data in a user format.

MRI holds alot of date and we are working to be able to export the data in a user format.

Avantages

The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number.

Inconvénients

The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date.

Danny
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

MRI Review

Publié le 2020-07-28

easy to use.

easy to use.

Avantages

User friendly. System support is excellent.

Inconvénients

Aged delinquency report processing time is too long.

Réponse de MRI Software

Hello Danny,
Thank you for your review! We appreciate you taking the time to leave some words about our software. We're happy to hear you love our support and enjoy our user friendly interface! We will follow up with you regarding your aged delinquency report as we take this feedback seriously.

Jordan
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

mri

Publié le 2018-12-13

All together I like using MRI and it has everything you need right at your fingertips!

All together I like using MRI and it has everything you need right at your fingertips!

Avantages

You have all your information on one software that is easy to search. within seconds you can go from editing vendor information to entering a payment.

Inconvénients

The software has everything you need but the way you correct and change information is very outdated.

Réponse de MRI Software

Thanks for taking the time to give us a review Jordan! We are thrilled that we were able to earn a 5-star review from you!

We would love the opportunity to address your feedback regarding the process by which you change and correct information. Feel free to contact me or your account rep and we will make sure your feedback is considered for upcoming product enhancements.

Best,
Matt Harrell
MRI Software

Elena
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to Use - Property Management Software

Publié le 2021-12-09

By using the MRI Software I am able to easily follow through with my job and look up accounts with...

By using the MRI Software I am able to easily follow through with my job and look up accounts with ease through the collections process

Avantages

Easy to learn and easy to use interface switching between different aspects of the software

Inconvénients

Sometimes pulling reports can be slow, site times out often

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

Powerful Software

Publié le 2021-04-12

Overall I do enjoy MRI's ability to process such large volumes of data, though it does require...

Overall I do enjoy MRI's ability to process such large volumes of data, though it does require regular maintenance to maintain optimal experience in an ever-changing market.

Avantages

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Inconvénients

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

Bob
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

No support

Publié le 2022-03-31

Not good since they dumped lindsey support.

Not good since they dumped lindsey support.

Avantages

Easy to use and accustomed to product. Multiple programs.

Inconvénients

The customer support is non existent. Communication is bad.

Marlene
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

MRI Software

Publié le 2018-09-25

We maintain all our property accounting records in MRI and run all our property reports from MRI...

We maintain all our property accounting records in MRI and run all our property reports from MRI software.

Avantages

the accounting is targeted for commercial real estate

Inconvénients

complexity of some features especially the budgeting and forecast modules.

Ryan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

MRI Works Great

Publié le 2022-05-12

Avantages

Easy to calculate CAM's track leases and apply collections

Inconvénients

Tables make some corrections or adjustments cumbersome

Jennifer
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Review

Publié le 2019-12-10

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the...

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the price.

Avantages

Nothing. It was difficult to use and was not user friendly at all.

Inconvénients

Everything. Nothing about this software is good.

Réponse de MRI Software

Hello Jennifer,
Thank you for your review of MRI Software. I am so sorry to hear your experience with us was anything less than stellar. We take your review very seriously and would like to know how we can better serve you.

Please send me an email at [email protected] so we help fix our standing with you and your team.

Veronica

Kadi
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Accounting Assistant Review

Publié le 2018-11-21

Overall, i like MRI - i just think it could be more modern.

Overall, i like MRI - i just think it could be more modern.

Avantages

Researching items is easy due to the multiple filters and fields you can use to narrow down the results of your search. Being able to sort items by column also makes it easier when doing large bank reconciliations.

Inconvénients

The look of MRI software is very outdated. It is also very easy to put something in the wrong period (ie 2081 rather than 2018) but it is very hard to fix a mistake like that. It would be nice to have more prompts to warn you before making some mistakes.

Réponse de MRI Software

Hi Kadi,

Thanks so much for your thoughtful review! We're glad that finding items in the platform is easy for you!

We're always looking for customer feedback to make the product even better. Could I kindly ask that you reply so that I can get you in touch with the right people on our team to get your feedback? That type of constructive feedback is incredibly valuable to us!

Thank you for being a client!

Best,
Matt Harrell
MRI Software

Lexi
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

MRI

Publié le 2018-11-21

Avantages

I love how easy the software was to set up and how seamless it is

Inconvénients

I do not like that sometimes I do not hear the messages left