MRI Property Management - Avis

MRI Property Management
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85 avis
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
MRI Software
Publié le 2020-07-27
I have had consistently great customer support from MRI going all the way back to 2004!
I have had consistently great customer support from MRI going all the way back to 2004!
Avantages
MRI Software is highly customizable using the built-in toolkit. Integrations are easy to manage using built-in or custom APIs. The ecosystem is very flexible based on your needs, anything from a single server to a large multi-server farm or setup your environment with the MRI SaaS services.
Inconvénients
Multi-database support can be a little challenging. Software updates are always system wide.
Réponse de MRI Software
Thank you for taking some time to leave us a great review! We are happy to hear you have been with us since 2004 and have enjoyed our great customer support since then! Thank you for mentioning our flexible ecosystem and highly customization platform. We look forward to another 16 years working together!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 7.0 /10
A must-have for residential real estate
Publié le 2019-01-28
Avantages
So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)
Inconvénients
It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison.
It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Great to work with and easy to customize but customer support is terrible
Publié le 2018-02-22
Avantages
user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs
Inconvénients
upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
No customer service since ownership changes and a complete lack of understanding during...
Publié le 2020-08-11
When they changed to MRI they changed the way they accepted payments. However they omitted to tell...
When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.
Avantages
It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately!
Inconvénients
Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great for helpdesk
Publié le 2018-08-06
It is a very good software for helpdesk use, could do a bit on an improvement on the vision...
It is a very good software for helpdesk use, could do a bit on an improvement on the vision reporting. It could improve the delay on receiving work orders on mobiles.
Avantages
It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option.
Inconvénients
The mobile service is really slow, main system crashes every now and then and does run slow.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Been using MRI for almost 10 years
Publié le 2019-07-06
Able to run reports with ease; Is user-friendly. Support is always available.
Able to run reports with ease; Is user-friendly. Support is always available.
Avantages
Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.
Inconvénients
Works slowly and program often freezes.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 8.0 /10
MRI is straightforward and easy to use
Publié le 2019-06-18
Overall, MRI is very easy to learn to use and can be a valuable source of information. However,...
Overall, MRI is very easy to learn to use and can be a valuable source of information. However, sometimes the parameters get funky when layering in less concrete data like psychographic or behavioral segments and the data does not seem entirely accurate.
Avantages
MRI is very user intuitive and allows you to layer multiple audience traits over one another to define audience size without having to export your data over and over and pivot it. There's a lot you can do and see within the software itself, which really helps save time when you want to just look at a bunch of different options without having to wait for a new export to generate. I like the click and drag functionality.
Inconvénients
It could definitely have more behavioral/psychographic options. Sometimes the behavioral/psychographic traits that are provided are far too specific to apply to an entire audience and it can skew your results; others are far too vague and provide conditions that almost all audiences would fall under. More niche breakouts within HHI and demo would also be helpful. Lastly, I think adding a Save option for some of these pulls would be helpful - the save option did not work for me.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 8.0 /10
Powerful Software
Publié le 2021-04-12
Overall I do enjoy MRI's ability to process such large volumes of data, though it does require...
Overall I do enjoy MRI's ability to process such large volumes of data, though it does require regular maintenance to maintain optimal experience in an ever-changing market.
Avantages
It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.
Inconvénients
Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software, Easy to Learn
Publié le 2018-06-05
Avantages
MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.
Inconvénients
When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
MRI is great software for specific needs
Publié le 2019-03-05
Avantages
This software encompasses many needs for a real estate business, from property management to accounting.
Inconvénients
This software lacks in some functionality for HOA management, but is new to the HOA market.
Réponse de MRI Software
Hello!
Thank you for your thoughtful review! We're glad that you're pleased with the comprehensiveness of the product!
Regarding you feedback on our HOA management functionality, our team would love to have your specific feedback as to how we can improve. It's this type of critical feedback that ensures we deliver the best possible value for our customers. If you'd be willing to share more details, please email me at [email protected] and I will connect you with one of our product experts.
Thank you again for being an MRI customer!
Best,
Matt Harrell
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 8.0 /10
MRI Software
Publié le 2024-01-05
Avantages
Ease of uploading files and verifiyning they uploaded corrrectly
Inconvénients
Finding correct report can be difficult sometimes
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Change is scary - but sometimes you just have to leap!
Publié le 2020-06-11
Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine...
Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.
Avantages
We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!
Inconvénients
Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.
Réponse de MRI Software
Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
MRI Software Makes Our Business Run
Publié le 2020-12-29
Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it...
Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.
Avantages
The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.
Inconvénients
MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
MRI Works Great
Publié le 2022-05-12
Avantages
Easy to calculate CAM's track leases and apply collections
Inconvénients
Tables make some corrections or adjustments cumbersome
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Service is the Key
Publié le 2020-06-16
Excellent. We are getting service when we need it.
Excellent. We are getting service when we need it.
Avantages
There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.
Inconvénients
Sometimes we would appreciate a little bit more interaction with MRI.
Réponse de MRI Software
Thank you for your great review, Randal! We are ecstatic to hear you are happy with our customer service and appreciate our innovative nature! We look forward to interacting with you and your team more in the future.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My Review LOL
Publié le 2020-06-11
We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech...
We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech support team is absolutely amazing.
Avantages
I think its very user friendly. I wish it were a little easier to navigate between different sections. It would be awesome if we in occupancy and were able to jump over to that tenants TARS page, instead of having to do a search in both.
Inconvénients
My least favorite part is the utility allowance module. It isn't very user friendly.
Réponse de MRI Software
Hello Kelly,
Thank you for your outstanding review and ratings!! We are so happy to hear that you are pleased overall with our platform and we certainly appreciate the feedback you provided below! We are constantly looking for ways to improve for our customers.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best Accounting Software out there
Publié le 2020-04-20
It's very user friendly, has more options than you would probably ever use and it's somewhat...
It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi.
Avantages
We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.
Inconvénients
It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.
Réponse de MRI Software
Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come!
-The MRI Team
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to Use - Property Management Software
Publié le 2021-12-09
By using the MRI Software I am able to easily follow through with my job and look up accounts with...
By using the MRI Software I am able to easily follow through with my job and look up accounts with ease through the collections process
Avantages
Easy to learn and easy to use interface switching between different aspects of the software
Inconvénients
Sometimes pulling reports can be slow, site times out often
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Value packed software, accounting rich with strong ability to integrate w/ other software
Publié le 2017-09-07
easier than most other accounting software
easier than most other accounting software
Avantages
The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.
Inconvénients
not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
MRI GREAT SOFTWARE FOR FINANCIALS AND RECORD KEEPING
Publié le 2019-11-06
Overall, i have been using this software for years. The updates keeps you on trend with what you...
Overall, i have been using this software for years. The updates keeps you on trend with what you need to know and making your life easier for accounting and record keeping.
Avantages
MRI is user friendly and easy to learn. There are many different was to use the software from accounting to record keeping.
Inconvénients
Some of the functions that you think will work for you, don't always do what you want them to do. This can make things more time consuming and complicated.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Accounting Gone Wild
Publié le 2021-11-15
I would let you make your own inference but as far as mine… 1 star out of 5!
I would let you make your own inference but as far as mine… 1 star out of 5!
Avantages
Information integrated with Yardi well but other than that 1 star
Inconvénients
Everything about this software was wrong!! As an Assistant Manager it makes my job more difficult and harder.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 6.0 /10
Great Tool for Collections and Work Orders
Publié le 2019-05-07
Avantages
The update has really made it easier to use/access. It has dual functioning for rent collection, past resident rental record, vacancy, integration with leasing systems, and work order management.
Inconvénients
It's difficult to learn for new users on the admin side. There's always a report I want to pull but it's not an available report in the system.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MRI is a lifesaver!
Publié le 2018-12-04
Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and...
Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and keep up with my properties numbers for everything!
Avantages
MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!
Inconvénients
MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 6.0 /10
How do I run a GL Report for Specific GL codes?
Publié le 2019-07-13
It could be even better if I could learn how to be a more powerful user, for instance, generating...
It could be even better if I could learn how to be a more powerful user, for instance, generating reports that show the results of multiple properties at once. I am just limited on the time I have available to train as a busy asset manager.
Avantages
I am a user of financial data as an asset manager, so, I really like having access to MRI so I can generate my own financial reports. I get financial reports delivered to me in PDF, believe it or not, so if I want to create them in Excel I can do that easily.
Inconvénients
I have not been able to figure out how to run a GL report for specific GL codes only - I usually have to ask the accountant for that. Somehow the GL codes either have a different format or some preceding letters or something that makes it impossible to type in the magic combination to get the data I need. There is no helpful hint or no intuitive suggestion about how to figure it out.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great product - but overpriced
Publié le 2017-07-18
User friendly with great customer support.
User friendly with great customer support.
Avantages
The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data
Inconvénients
Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.