MRI Software - Avis

MRI was a bit more financial intense than other softwares we use. We had a basic version of MRI and the ability to control exactly where money went was nice but took more time than needed.

Everything was a process. There were so many steps to every thing. It took more time to accomplish some tasks than was truly necessary.

I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience.

Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times.

This product is easy to navigate through for end users. There is a wide variety of App add-ons available to expand based on your needs, with many that integrate seamlessly. Above all else, the Customer support is OUTSTANDING!! There is always a pleasant, knowledgeable voice on the other end to assist you in a timely manner.
MRI is always working on incidents within the system and releasing CMU's.

As an Administrator, I would like to have more access in the training portal to administer users and see some improvements made to the Training modules. In regards to the courses themselves, the videos need to be edited in order for them to register as being completed properly and it would be beneficial to have the next courses start automatically. Users are confused when trying to navigate through courses and the site in general.

MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year.

New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software.

Billing detail could be clearer.

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Sometimes we would appreciate a little bit more interaction with MRI.

1.We really like that you can get messages so many different ways.
2. We like that it records the call between maintenance and the resident on emergency calls.
3. It is great that you can record a message if you have a temporary change.

1. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

I like the windows version of MRI as its very user friendly and fast. The reporting and windowed setup is great for running multiple reports over and over. Everything is where it should be.

I dislike that they are migrating to a newer web based design. For what we use the software for, the windows version operates quicker and is more efficient. Every time there is an update though, there seems to be more issues than fixes.

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Product is very user friendly for the end user.

Program has several instances that could be minimized by the number of steps it takes to get to the end.

The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number.

The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date.

User friendly. System support is excellent.

Aged delinquency report processing time is too long.

You have all your information on one software that is easy to search. within seconds you can go from editing vendor information to entering a payment.

The software has everything you need but the way you correct and change information is very outdated.

Easy to learn and easy to use interface switching between different aspects of the software

Sometimes pulling reports can be slow, site times out often

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

Easy to use and accustomed to product. Multiple programs.

The customer support is non existent. Communication is bad.

the accounting is targeted for commercial real estate

complexity of some features especially the budgeting and forecast modules.

Easy to calculate CAM's track leases and apply collections

Tables make some corrections or adjustments cumbersome

Nothing. It was difficult to use and was not user friendly at all.

Everything. Nothing about this software is good.

Researching items is easy due to the multiple filters and fields you can use to narrow down the results of your search. Being able to sort items by column also makes it easier when doing large bank reconciliations.

The look of MRI software is very outdated. It is also very easy to put something in the wrong period (ie 2081 rather than 2018) but it is very hard to fix a mistake like that. It would be nice to have more prompts to warn you before making some mistakes.

I love how easy the software was to set up and how seamless it is

I do not like that sometimes I do not hear the messages left