MemberSuite - Avis

It was good to manage members. We were able to set up our membership based on levels and search/filter members effectively.

It was not good for hosting events. You could set up events but it was not too user friendly. Also it was not too many options.

Membership tracking and dues billing were the most beneficial for us. We used the membership functions multiple times a day!

Event registration was not as intuitive to our members as I would have liked

The system is good for small associations looking for all-in-one product. The membership module is very robust and can accommodate complex membership processes. For examples, our membership dues are quite complex with different categories and pricing based on membership type and region. MemberSuite has enabled us automate this process, which used to be manual in our previous system.

MemberSuite system has many features and functions that a typically association would need, but given limited resources, it can't specialize in specifics tasks. The implication is that most features are rather basic. For example, it does have a E-marketing module, but the features are not as advanced as HubSpot or other platforms that specialize as a CRM.

I love my account manager [sensitive content hidden]. He is the reason we haven't left yet.

MS needs to listen to the smaller users as well as the larger users. We don't need the same thing, but we all need it to function for our needs.

Even though each association is different, MemberSuite is highly customizable--events, awards, certifications, member directory... they can cover it all.

Our company has been a client since 2011 and over the years we've had some challenges with Support but this has become much better recently. Our CSM has been a very valuable resource.

Flexibility of the software - it is highly configurable
Very open API
Great access to data

I would like the console to be a little more user friendly/intuitive

Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.

This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/

Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool.

At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost.

Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted.

Lastly, members complain because it is not intuitive or easy for them to use.

The report builder was actually pretty good.

Virtually nothing integrated easily with the system. It has its own home-grown CRM. Upgrades would often break certain components. Support was rather slow. Look and feel was old-fashioned and not mobile friendly.

Highly configurable with the option to customize if needed.

Allows us to run almost every aspect of our association with one system.

Ability to integrate through a robust API.

Only pay for the modules you use and need, with an unlimited amount of users.

The user experience in the portal is clunky and not as intuitive as it should or could be.

The length of time it takes for bugs to be fixed. If they are system wide, they are addressed quickly, but if they only impact a small amount of customers, they take quite a bit longer.

The ease of having our events visible in the member portal makes for easy interaction with members for registering for events and updating information. The standard and custom reports available in MemberSuite have been very useful in our accounting.

There are a few reporting and financial issues that we are still working through so I wish all issues could be resolved in a timely manner but I do think most of our issues are resolved quickly. I also wish we could have two bank accounts within MemberSuite.

I like that it is web-based so all I need is an internet connection and I can access our database from anywhere. I like the attentiveness of our customer success manager and the support team. The search feature is very useful when we need to pull data on our members, event registrations, awarding continued education credits, etc.

The current portal has some limitations, but those will hopefully be addressed with the upcoming upgrade. The flexibility to enhance the product to fit our needs comes with a steep customization cost.

MemberSuite is easy to use and can be accessed from anywhere. One of the best features for my place of employment is that it gives unlimited user access. It's also highly customizable.

User experience in the portal is not as intuitive as it could be.

MemberSuite is always making improvements and looks to its customers for feedback. The customer service support is great!

Some of the reporting isn't intuitive but it is getting better for sure. As I learn the easier it gets.

The software will do most anything needed, sometimes it can be difficult to configure to the associations business practices.

I wish it had better documentation in how options work, so that I could just look up the answers myself without having to go to support.