Property Vista - Avis

The small details are all covered. For example, I like that you can alter the staff's access levels. It's not black or white, they tend to the areas in between.

There are glitches which hold up productivity at times. But I'm sure they're working those out and all will be well in future testings.

I like that i can go in and find a tenant through their unit number or their name, this allows me to know who I am dealing with and/or where they live. I also like that i can go in and check the lease agreement of our residents at anytime to get information i need, such as when the lease expires, if they received any incentives. etc. I also like that the tenants have access to create their own maintenance requests which come directly to my e-mail and can then be handled in a timely manner, this part frees up my phone and time throughout the day.

The application process is daunting for some folks. There are questions that do not apply to all but they have to be answered anyway. Such as; "what program are you in? what year are you in?" Have you ever lived in any of these four cities? (people ask why do you need to know this all the time) After entering the start date of current employment, an end date for employment has to be put in. This really gets some folks? If someone has worked less than the required amount of time they can't move past that part of the application. I have more people sit with me to complete their applications because they are unable to do it on their own. I hear this is not user friendly!

System is very friendly, simple and easy to use.

Lately PV doesn't save contents if stop for some time and get back on the same later.

There are NO PROS for me. This has been the worst software implication I have ever experienced.

Everything. It takes forever to implement the system. the system is NOT intuitive. there is no logic to how the system flows. It takes a very long time to enter new units. The customer service is the WORST I have ever experienced.

Vista is easy to navigate and update information on tenants, lease agreements, tickets, purchase requisitions.

More details needed on Purchase requisitions aspect ( inspection area, service areas).
We would request the possibility of not receiving 2 email of system notification when every purchase requisitions are processed.

Property Vista Program is very user friendly. No issues

Sometimes I have difficult nagivating or working with the mobile app.

It ties everything together. We'd be lost without Property Vista. Use it every day, all day long.

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It's extremely well organized and helpful.

There is nothing I do not like about this software.

Highly recommend using this website. It is very user friendly/accessible. For my company and collogues this website is a must.

Nothing negative to say about this software.

Easy to use and understand for my job here at the apartment building

I can’t think of anything at the present time

Sales representative [SENSITIVE CONTENT] did a decent job highlighting features we were interested in, but failed to do a deep dive on the full scope of the software. They did agree to provide us with access to a test environment before signing up, however the environment they provided was completely broken, they would not, or could not, provide the correct permissions, and there was no test data populated. After signing up we were shown an example of their working test environment, yet we were never provided access to test beforehand, and this was never addressed or fixed.

We found the interface to be outdated, clunky, and not user friendly. There is no proper App to go along with the software (other than a few maintenance functions, which are severely lacking), search functions are awful - ultimately into 6 weeks of onboarding and training by the Property Vista trainer, our team collectively decided that this is not a good fit for us.

There is also no customer service... at ALL

The myCOMMUNITY portal has led to an increase in our resident satisfaction. It allows our residents to pay their rent online without having to worry about ordering cheques or having to drop payment off at the site. Our residents can also submit their maintenance requests online which are received by our staff instantly. It allows for a faster turn around and eliminates paper maintenance requests from going missing. It also allows for a more effective way to communicate to our residents

When first introduced to this system I was a bit leery of how I would be able to adapt to the system. However, it is very easy to use and actually I enjoy working with it. There are so many features that help me out ie: can track who has paid rent online , work orders, communications , unit inspections. Very multi functional system.

Can't think of anything; it does everything that I need.

This product is very easy to use, has all the features I need to do my day to day work. All of my tasks are easy to overlook. If my tenants have questions or need information, it is very easy and fast on Property Vista to look everything up. Maintenance requests (eliminates paper maintenance requests from going missing), payments, application , units and Dashboard - I just love it and would recommend this software anytime

There is nothing not to like about this software

We now have a connection point into our entire resident base. The myCOMMUNITY resident portal has led to a significant increase in our tenant self service, online transactions for both rent and maintenance are way up and we are experiencing dramatic improvements in overall resident satisfaction. I'm not sure how we ever operated in the past without their help. If you're looking for happier residents, these are the guys to talk to.

Some times it is hard to know how to do new things within the system. But the help desk is always there and quick to answer.

The best part is the ability to use it anywhere . Whenever . And however you need . It works for you and your residents. In both communication and follow ups.

I don’t like the glitches on rare occasions when using on mobile browsers .. would really like to see an official app.

Good Property management software, saves time. No more dealing with cheques and etransfers.
sign your leases electronically and keep track everything you need to manage your property and tenants

If you have a lot of tenants and properties it will take some effort to get started. but it is worth it and the company helps you onboard.

I love that I can do application and payments easily here. When something’s needed of someone it’s easy to communicate what I need to them in one spot.

I would like to be able to do my own blasts to my properties without having to go to someone at the office level.

I enjoy the dashboard and having the info at my fingertips. I like that I can edit my staff’s access levels. Depositing is a breeze.

The messages section is confusing as there are too many options depending on where it’s come from. Adding a guarantor to a lease is far too complicated. It’s not realistic to expect one off the bat. Wish we didn’t get logged out so quickly.

It is easy to use, it makes my work easier especially in doing bank reconciliation. Easy to search for specific data that I need.The notifications are very useful. It makes the collection of rent easy for both the tenant and landlord.

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The tenant/management communication module helps a lot in day to day operations. It has definitely changed the way of interaction and making processes easier.

The glitches that sometime puts a hold to different items can be annoying. However they are rectified in a timely manner.

Ease of getting tenants info and PO done and maintenance management

In maintenance, need an option of work in progress. Also don't need the hour optin of giving notices. sometimes the contractor will come same day for inspection & repairs so PV doesn't accept less than 24 hours. Please remove that. Make it a notice to be sent without any barrier for time.

Pros: everything I need to do is in this program. Makes my work much easier.

Cons: doesn't have the Blind carbon copy(BCC) for messages makes it harder to send the same message to multiple tenants

Property Vista's platform has allowed our operation processes to be more efficient with quality assurance, leasing and communication with our renters.

I currently have no cons at this time with the Property Vista software.

easy to use easy to choose units and its shows all documents

sometimes is slow until it open i need to do refresh couple of times