Marker - Avis

As a developer, I love that all issues reported into Jira actually come with the source URL and information about the user environment (Browser, OS, screen size, ...)

I really hope that the team at Marker.io will build the ability to edit the built-in bug reporting template

Marker saves our team tons of time by allowing our clients to report bugs and issues on the software we developer quickly and efficiently. Clients feel empowered to be able to send feedback with zero friction or issues. The resulting tickets go directly into Jira so we can prioritize alongside all of our other work. Marker is perfect for what it sets out to do.Also - their support is fantastic. The [sensitive content hidden] is responsive and takes care to act on feedback and feature requests super quickly.

N/A - it is perfect for what it aims to do.

Works well. The customer support is highly responsive. I had a video chat with a couple of your representatives and it was great!

I'm used to using Bonfire (which is now Jira Capture) and I'm missing a few features, like I mentioned in the video chat I had with you guys (the template management feature).

Before Marker, it was very difficult to explain a bug to my development team. I had to take print screens, then send by email, explain in the email the bug, etc. Thanks to Marker, it became very easy! all done in <10 seconds!

It would really be nice if the team could add video recording as a new feature to capture more dynamic bugs

Marker.io makes it easy for our clients, project managers, QA and designers to report bugs and issues to our development team via Trello and other support services we employ.

If Marker.io could grab the content of the console log, that would be awesome. Also, really looking forward to having access the Browserstack integration!

GitHub integration was the big winner for me. As soon as I spot a bug in our web app, I report a GitHub issue without having to log into the GitHub interface. It's a big time-saver for me.

I'd love for the ability to create and edit different bug report templates for separate GitHub repositories. This would be really helpful and save me even more time :)

Marker.io is all about reducing the number of steps and it has helped us reduce our QA process time by more than 60%.

Can't wait for the Browserstack integration to get out of beta so that all issues reported via Marker.io will include the meta data of the Browserstack device

Very easy to use visual tool. I use it all the time to explain things to customers or to create documentation for our knowledge base.

I would like to be able to capture screenshot outside of webpages.

A Mac app would be a great improvement!

When customers file bug-reports the usually don't give the right context. With marker I have a screenshot with the possibility to draw / write on and i have very useful metadata (OS / browser / size / url /reporter etc)My client uses Jira, and the 2-way connection with Jira is very welcome!

I miss the feature to sync comments trough a integration (jira)

Easy visual capture enriched with critical environmental details
Encourages consistency, but allows for flexible and fast reporting
Integrates with backend project management systems

No option to set up integrations at the company level - leaves the integration up to each user
Lacks workflow sophistication - integration with backend systems can feel very open-ended

As a small team, wearing many hats, Marker.io has really streamlined how we develop software. We use it to develop our own Saas platform RunMags.com and also when developing our own website.
We used to take screenshots with a regular snipping tool but then had to go into Trello, create a new card and then upload the screenshot. It was tedious so not all issues were reported. With Marker.io that entire process is simplified to one single move!
An additional plus is that it's 100% Chrome based so those of us who work with Chromebooks can partake in the bug reporting process.

I'd like to have the same simple tool for phones and tablets. That would really simplify reporting responsiveness issues.

Ease of use and comes with lots of functionality like full page or desktop screenshots. Integrations to Trello, Jira and Github or just get the sharable link and paste it where needed.

A deep integration with Browserstack would be a huge win for our QA team as the developers will immediately know on which device a certain bug was captured.

The ability to create cards on the fly without even having trello open is absolutely remarkable. This product has changed the way we do release management and bug testing. Not to mention I can organize to multiple boards at a single instance.

Honestly my cons for this product are few. Honestly I think you should bring back the legacy plan that my team is currently on. I have reccomend to a few small teams who would like that feature. Other than that just a few quirks with the UI. Mainly the pull direction when drawing arrows.

I am the support manager for one of the products that my company develops, and so Marker.io has made communicating things with my development team extremely simple.
- The GitHub integration means I can post new issues quickly and efficiently, vs. having to take a screenshot, mark up the screenshot, and then upload it to GitHub.
- The fact that most of our GitHub items for our repository are right there when creating an issue with Marker.io means I can create an (almost) complete issue with all the tags, assignees, and information already in the issue without having to jump to GitHub to add these things.
- All of the data it captures about my environment is helpful to my development team, so they get a clear idea of the situation.

In fact, my team has had such good success with Marker.io that another one of our products in the company now uses it as well.

The only thing I would say I dislike about the software (and I don't even really dislike this, it's just the one thing that I think is missing) is that you can't assign the issue to a project. That is the one thing that I still have to go into GitHub to do after creating and posting an issue with Marker.io.

As an account manager, I'm constantly in touch with our customer who report improvements ideas and small bugs. Marker.io makes is easy for me to log that for our development team

A desktop application to capture feedback outside of the browser window would be awesome, especially for desktop-based apps.

Collecting product feedback and logging bugs visually with marker.io and a trello integration has proven to be really useful for the team. It is especially useful gathering feedback from business users on the team who may not have experience communicating about product features or bugs; the ability to mark up a screenshot removes the ambiguity that usually arises in these flows. The light-weight, visual and integrated nature of marker.io is perfect for our team.

Integrates with Slack to make project QA a breeze. Marking up screenshots for client support saves so much time.

No current way to capture a hover or dropdown effect. This is available with some desktop applications that allow you to delay the capture for a few seconds so you can click or hover over an element.

Marker.io is a key tool for our development team. I love how they completely reinvented bug tracking via deep integrations.

The ability to record video is the one feature that I miss the most as sometimes bugs are easier to explain with a short Gifs

The Trello integration is really the best part about Marker.io. Our clients and team mates use it all the time to report website issues into Trello

I wished it would be easier for clients to get started. The customer success team told me that this was something they were working on.

It's ease of use and simplicity. - While we started using this with Trello, we have switch to Productboard for our main PM-tool. - No problem for Marker - It's just send the bug report/screenshot to the inbox-email instead

It' limited to the browser only. We sometimes need to capture stuff outside the browser. - And video recording would be a big plus as well.

I love how easy it is to use across all my daily work- different apps, on the internet, etc. it’s been great for communicating with my team and capturing certain aspects of important work. I really love the integration to slack allowing me to directly share important pieces

Opens up multiple tabs while capturing screenshots

t's really impressive! I had tried hundreds of similar tools and no one compares with Marker.io. Huge improvement to my workflow.

Maybe the only thing would be the ability to capture the console logs when I report a bug.

I initially signed up for the Jira integration but the Marker.io is much more than that. I use Marker.io as soon as I need to get a point across

I think the pricing is a bit steep, especially for small teams but once you've started using it, it's hard to stop paying.

I love how simple it is to create a screenshot, markup the image to point out the issue and the fact that it supplies additional information such as the users browser version, resolution etc.

It was a bit difficult to figure out how to delete screenshots at first, besides that its done everything I've needed it to!

Really enjoy the user experience and how it has reduced many of the unnecessary steps and friction when providing feedback or reporting bugs.

For the moment, you can only take screenshots. I hope one day I'll be able to take videos as my job sometimes requires showing more than a snapshot.