Guesty - Avis

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement !
Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre.
Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

We're very happy with Guesty. This PMS is very reliable for all tasks related to our holiday home rental. The connection to the different channels works smoothly. The personal support by our accountmanager [SENSITIVE CONTENT HIDDEN] is excellent.

Many thanks for everything and warm greetings
Daniel da Silva
[SENSITIVE CONTENT HIDDEN]

Some channels don't work 100%, but we will figure it out.

I liked the automation services until they stop working.

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

The user interface (UI) and user experience (UX) of the software were appealing.

The onboarding process was difficult and customer service was lacking, with response times typically taking more than 15 hours.The sales representative promised one thing but the charges were much more expensive compared to other similar services such as Hostaway.The overall process of getting into the app was frustrating and the cost was significantly higher than expected.

The fact that it makes everything so much easier to manage. Being able to automate has saved us so much time and effort.

I would like to see a little better syncing between Guesty and some of the channels. When the channels roll out new features, those are not always something made available on Guesty. An example of this would be noting the addition of pets and built in pet fees that match with the channel.

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

The unified message inbox and app capabilities to manage our listings on the go.

Looking forward to more visual training materials & courses.

Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

It is really user friendly. With great reporting capabilities.
24/7 chat service with agents.

Expedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.

24/7 Guest Services, Excellent data & analytics, Ability to manage all platforms from one dashboard, Direct Booking website.

Owner's portals and Task functions could use a bit of tweaking to meet their full potential.

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great!
The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with.
-The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team.
-Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!).
-I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!).
-The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.

I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

That it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!

It is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly!
Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.

Guesty does a great job with property management, particularly if you have listings on multiple OTA's and want to be able to capture direct bookings. The auto-messaging that goes out to guests is fantastic. The unified inbox is a great communication tool that includes multiple communication options.

We have ~70 vacation rental listings under 3 separate business entities. All of them are managed through the same Guesty Login very easily. There seems to be an endless number of 3rd party integrations including OTA's, Operations, Pricing, etc. Everything is customizable to fit what you need to do.

The service is on the expensive side, but I did not find others that provide as much functionality and customization.

They charge a fee for cancelled bookings which is my largest complaint. When you include this fee along with credit card processing fees, Cancelled Bookings become an amplified issue.

Accounting can be an issue. There does not appear to be a report or tool to automatically reconcile real time revenue capture.

Do not hesitate in making Guesty a part of your business. This company has allowed us to grow from start-up to a thriving Short-Term Rental Management company in record time. Guesty's development team takes great pride in creating the tools and resources we need to operate at peak performance. The customer service representatives are always available 24hrs a day and make our jobs so much easier. Give this company 6 stars!

CRM and CSSM features would be nice to have but they are in the pipeline and are coming soon!

I feel that the best feature of the software is its ability to seemless keep all of the reservation details - whether financial or guest communication - all in one spot. There will always be some items that would be nice to have, but this team has thought of 95% of them and are probably currently developing the other 5%! The analytic dashboards are fantastic and our organization uses them extensively as well.

The direct booking website could use a little bit of work so that the end user has a more friendly UX to navigate, but we have had thousands of reservations and have only received a handful of complaints.

A great tool backed by great people.

There is a little learning curve. But their support site it fairly detailed and their team is eager to assist.

The Channel Manager is fully functional and is truly a great tool to handle your business.

Guesty is still relatively new so some features is a bit confusing, but the customer service is ALWAYS exceptional in both quality and how fast they respond. The few flaws are being fixed as fast as they are found.

The onboarding process was so professional. I was so pleasently surprised about how well it worked and how serviceminded the onboarding guide was. We had Zoom calls 1 on 1 with our personal guide until we were 100% satisfied with our knowledge about the product.

Afterwards we got a new contact person to secure the daily drive and it still works perfectly with such a fast response time and a great product.

As a manager for a small business with 10-20 apartments i can fully recommend Guesty as your Channel Manager.

As it's still a relatively new product you find some flaws here and there. However, i haven't experienced any bigger problems with the software and the few flaws are almost always fixed when i take a look at it a couple of days later.

Guesty has everything you need, task management, reports, multi-units, text messages and emails, auto messages, analytics, direct connections with the main vacation rental platforms (API, 2 ways). Need more platforms? They even have a connection with Rentals United.

They act fast, and develop a lot of new meaningful features, like multi-unit connections, smartlock integrations, ... They also have a lot of strategic partnerships that help to maximize revenue! Like late check-out or early check-in set up.

The support is available and processes issues in a very efficient way.

You won't need more than Guesty, they have everything you need!

Nothing! When something happens, it is solved quickly.

I love the software, I am proud it was made in Israel. I love the Customer Support, their almost immediate reply and solution to any problem, question, doubt, etc. Especially [SENSITIVE CONTENT HIDDEN], he is the 'bestest' Customer Support for North America. Toda Raba Guesty!

No Cons, I simply love it, and I see they are improving it every day.