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16 avis
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym membership management
Publié le 2021-08-09
Good customer feedback
Avantages
Flexible specifications. Custom features
Inconvénients
I am happy with all i have no regrets in selecting this.
Pourquoi passer à Membroz
Customer service is on point fast reply and work on the issues fast as possibleRéponse de Membroz Traduire en Français
Thanks you Dilhan
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect product for time share and Club management
Publié le 2021-09-15
Value for money deal.
Avantages
The software offers wide range of options for different requirements for a new time share company.
High degree of customisation possible
Inconvénients
This product could have been wonderful if they offer a residual app. But I received update on regular intervals.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
BEWARE! This company is a complete fraud
Publié le 2022-05-24
Avantages
This company is completely fraudulent, going beyond bad service and technology, they will actually steal money from you with no reply.
Our spa company signed up and paid in advance for 6 months licensing.
It was the absolute complete fraudulent system ever. The core system has no security or stability. Many times we lost our customer data, just deleted with no explanation, it would send automatic wrong emails of receipts, bookings to clients who have never been to our spa. Yes they tried to help to fix it, but it was like putting new tyres on a car with no engine. It just did not work.
We had many client complaints, many tears from front line staff, for 6 months this company and system made our company a nightmare. We lost thousands and thousands of $$ in bookings from angry clients and lost bookings.
I also paid $700 for a customised APP that never ever was started.
After 6 months, of patience and nice messages, even though our situation was bad, I was never once rude or demanding. But when I asked for my money back for an APP that wasn´t even started to develop, I was blocked, no messages read, no phone calls returned.
This is a complete and utter fraudulent business.
Be careful of fake reviews. This company is not ethical, if they can just stop contacting a client after payment, then of course, they will need to concentrate on increasing all the fake reviews from their friends and family.
Inconvénients
everything was a fake, it did not work, bugs everyday, unstable and unreliable server that would lose customer data
Réponse de Membroz Traduire en Français
This was not expected from client with whom our team have been working since 7 months. Neither we are fraud nor we have taken any money. You have subscribed for 6 months service in Dec'21, system was live till May, there is not way we could have refunded for service already rendered. Our support team has helped them migrate huge database along with multiple training sessions. We never demanded any money for data import service even though it was not part of SLA. Regarding customization request, we already refunded you money even though 70% work was done from our side. Let me put our side of story, Your team never accepted your decision to use other software, they were not ready to change working style, our support team experience were not pleasant with them as they have decided to not use sytem. We have try our best to accommodate many request they made to make certain UI changes and workflow. I wish we have taken decision earlier to tell client that her team is not ready to use system
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review
Publié le 2021-09-15
Excellent
Avantages
Cost effective /customer friendly/As expected
Inconvénients
Some fields missing/weekend customer care not available
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent service
Publié le 2022-01-19
Avantages
Excellent software by membroz and all service inbuilt in one software.
Réponse de Membroz Traduire en Français
Thanks for your valuable review.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent software, reasonable price, excellent support
Publié le 2021-08-13
I have tried a few different softwares for my business but it all seemed disconnected. Using Membroz solved this problem. Their training & support team were awesome at understanding my business model & helped my staff in setting up Membroz. I would highly recommend this to everyone in Health & Fitness industry.
Avantages
A well built software with frequent addition of new useful features. Excellent training & customer support team. Helps my business stay competitive at a reasonable price.
Inconvénients
Sometimes new features can be a little inconsistent, but the support team has always been quick at providing satisfactory solution.
Réponse de Membroz Traduire en Français
Thank you sir
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best management software
Publié le 2021-08-10
Avantages
feature packed product, functionality was good
Inconvénients
UI need to improve, u can add training pop-up for better understanding of product
Réponse de Membroz Traduire en Français
Thank you, We will continue to improve self-service and training part in application.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 9.0 /10
Easy to use
Publié le 2019-01-22
Avantages
Easy to use software.
Manage inquiries easily
Inconvénients
There isn't any cons according to my experience
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Version d’essai gratuite
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
System of sofware
Publié le 2020-12-31
It's very good product easy to use and staff are very supporting good counseling
Avantages
Easy to acces offer in good cost good counseling staff and service is very good after sell service is excellent
Inconvénients
Till not facing i am using these software last 15 days but not facing such prob
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 2022-06-02
Till now our experience with Membroz is excellent
Avantages
Software is very easy to use with an excellent service.
Inconvénients
Till now we haven't faced any problems..
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
excelent
Publié le 2021-06-18
good staff support. always on the run for any need
Avantages
easy to work and operate. cooperative back hand staf
Inconvénients
nothing every thing is ok with membroz software
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Fitness Center Management Software
Publié le 2019-06-04
We have been using Membroz - fitness center software for our center and quite satisfied with the usage so far. We would like to add more features on Mobile App.
Avantages
Its ease of Use, flexible member payment functions, global search option, Mobile App for member
Inconvénients
Need improvement in back-end infrastructure and 24/7 support.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
User friendly
Publié le 2019-06-03
Avantages
I am using the software from more than 3 months, it's user-friendly and it reduces my workload.
Inconvénients
so far haven't found anything in the mobile app more features can be added.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great post sale service
Publié le 2019-02-22
Really liked their timeshare software service and management support.
Avantages
post-sale service and supportive management.
Inconvénients
not came across any as of now, everything seems to be good.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One point solution for Yoga class management
Publié le 2019-06-03
Avantages
- Fast online payment services
- Streamlined Yoga class operation process
Inconvénients
Not found anything so far...seems good so far
Réponse de Membroz Traduire en Français
Thank you for your valuable input.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good product
Publié le 2022-09-10
It's good experience to use this product which can fit for many industry.
Avantages
I like software available in web version as well as Android and iOS version.
Inconvénients
Not decided yet as let me use for 1 year.
Réponse de Membroz Traduire en Français
Thank you for your positive review. We will keep exploring membroz to manage business need.