Rippling - Avis

I love the fact that, if and when I need the correct my clock-in or -out times, I can do it via Rippling on my phone, tablet, or laptop. My supervisor will approve or amend the times as they see fit. No need to waste paper or wait until I get into the office, I can do it when it comes to mind.

The biggest con that I can think of is much more of a gripe than it is a genuine issue, and that is that it takes multiple taps (or clicks) to sign in. A default designation would be nice for the typical employee that has only one option (region, area, etc) to clock in to.

The integration was very easy, the set up is simple to maintain, the reports are just what is needed.

As much as I like the chat and help functions, sometimes getting a person on the phone is needed. Currently going through the chat to get to a live person can be frustrating.

Nothing. Never got to actually use it because they de-activated my account and kept my money.

Their "portal" for documents to be e-signed is like a bad version of google docs- without the ability to import. You literally cannot import a pre-made document. You can paste the content and reformat it- so good luck with anyone transferring from another platform, anyone with pre-existing documents, basically anyone that wants to edit a document outside of their terrible text editor.

I really enjoy the Payroll features. It allows me to identify what deductions are being made out of each check, down to the line item. It allows me to make adjustments to things like health coverage during open enrollment when I feel a benefit is not worth its cost. I like getting notifications when my payroll is deposited into my checking account. I love the ability to distribute my payroll into multiple accounts quickly using a simple and intuitive user interface.

Honestly, as an employee and low-level member of the leadership team of my company, I really enjoy all the features that Rippling offers. Out of the features that we use as a company, I don't have any complaints that I can think of.

The organization of HR by Title, Level, Department, or Team makes you think through your structure strategically to then define who should have access to what. From there, you have the ability to manage multiple software integrations that are essential for employee management, onboarding, and feel confident that access has been removed at the time of termination.

I would like to have more control in customizing the Employee Home to function more heavily as an Intranet. I like the simplicity of it though.

I would like to have Employee Relations added in Rippling - case management. Documentation of performance, PIP's, emails, reports from managers, complaints from employees, investigations, workflows and processes. If this could be attached to the employee profile, along with Performance Evaluations, that would round out the package.

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

1) Technology that makes my life better
2) Responsive team/customer service
3) Makes my team happy (because of #1 and #2). The thoughtfulness in workflows helps a lot.

1) I fear that the cost could very quickly grow -- initial pricing on modules is usually $/employee/month...regardless of how many people actively use the module. The team has been responsive to requests for different pricing schemes.
2) Data visibility (e.g. compensation info) is a bit limited on flexibility. It is either at the admin level (everything) or general user level (limited visibility). I expect this will change over time, but some more intermediate steps would be great (e.g. manager can see comp info, but not SSN, bank info, etc.).

I didn't like anything once I signed up.

-ZERO Customer Service
-Horrible Onboarding for someone who advocates themselves as an onboarding service
-Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more!
-User Interface is extremely outdated
-Functionality is exaggerated.

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Only little things that could be improved. For the most part this in in regard to organizing things.

Would be great to be able to change the order of apps in the side panels.

Also would like to be able to duplicate templates in order to make slight changes.

Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Intuitive design, easy to navigate, saves a lot of time managing multiple systems for employees.
LOVE the software licensing set up and computer security management.
Makes onboarding and terminations much faster and more accurate!

Occasionally payroll support emails have gone unanswered for a couple of days.
Benefits portion is not as customizable as some other stand-alone benefits admin systems but is more intuitive to set up on our own and far better than any other payroll-based benefits system we've tested.

We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless.

In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs.

I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.

No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.

The price that Rippling offers is hard to beat, especially considering all the value it offers. I now have direct control over my company's payroll and benefits. Any time I need to change something in this area or run payroll, it only takes me a few minutes. Also Rippling offers me a plethora of tools without shoving them on to me. I can implement it to the degree I need, and if I need more, Rippling has it for me.

The price of having such direct control over payroll is that any mistakes I make are on me. It took me a bit to learn how to run payroll and administer benefits myself, but once I got it straight, the process has become a breeze. Also, it took me a little while to get used to customer service via email. At first it worried me, but after they dealt with many of my needs in a very timely fashion, I now feel comfortable with the system.

Leaving Paychex we were really excited at the prospect of being able to have payroll, HR and benefits all in one place. In all of the demos we did, Rippling seemed slick and we loved all of the "add-on" possibilities.

We knew changing payroll companies would be a challenge but it really has been one problem after another! We have a mixture of 1099 and W2 employees which they told us they could do but it has been a payroll nightmare! All of the "add-ons" that we saw in the demo are not native to Rippling, they are partners that you can subscribe to and feed into Rippling. They typically only sync names.