TOPdesk - Avis
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94 avis
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process
Publié le 2020-04-30
We use TOPdesk to maintain steps in our testing processes and to document those steps with the...
We use TOPdesk to maintain steps in our testing processes and to document those steps with the customer from beginning to close of the project.
My corporation wants to combine our incidents, which currently look like tabs on the screen, with more expansive features including reports so is moving from TOPdesk to Salesforce, which I have used in the past and is very different in its interface.
Avantages
It's a simple digital place to create "incidents" for each product test and maintain customer records per incident which can either be available to or hidden from the customer.
Inconvénients
TOPdesk is limited in what kind of documentation it can hold. We cannot include and manipulate all the files we need to work with. It's a placeholder for items and info., not a space for working on them.
Réponse de TOPdesk
Hi Lauri, thank you for your review! We really appreciate it.
The use case you are describing isn't our typical ITSM/ESM case we cater to so there might be a gap between what we offer and your needs. Moving forward to a better fit is the logical step. We hope this step towards Salesforce helps you out. Best of luck!
For ITSM/ESM support we're very happy to support you in any future needs. Thanks again.
- Secteur d'activité : Collecte de fonds
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Topdesk has improved over the years.
Publié le 2019-09-10
All in all this is a sound product that gets the job done. As it is very configurable we have over...
All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal.
Avantages
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it.
The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy.
Inconvénients
We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable.
Réponse de TOPdesk
Thank you for taking the time to write this review. We hope to have you with us for many more years to come!
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
TOPdesk still on top?
Publié le 2024-01-03
Although TOPdesk offers everything you would expect from an ITSM tool, and has proven itself over...
Although TOPdesk offers everything you would expect from an ITSM tool, and has proven itself over the years, i feel like it has been surpassed by their competitors, which offer a more modern experience for both users and administrators.
Avantages
TOPdesk has been one of the most used tools of its kind for quite some time, and offers all functionality that you would expect.
Inconvénients
The look and feel of TOPdesk are not as up to date as their more modern competitors.
Réponse de TOPdesk
Hey Mark,
Thank you for sharing your thoughts! We're glad to hear that you appreciate the functionality of TOPdesk. Your feedback about the look and feel of our platform is noted. We're always aiming for improvement and a more modern experience is definitely on our radar.
We understand that competition is fierce and we're committed to keep evolving to meet and exceed expectations. Your feedback is incredibly valuable in this process.
Best, Team TOPdesk
- Secteur d'activité : Produits alimentaires
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Having used many CAFM system's this is certainly the best software and comes with excellent...
Publié le 2018-01-29
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Avantages
Easy and intuitive to use, easy to model for your needs, with many modules available. Can be used across the business Function: IT, HR, Admin, Soft FM, Hard FM and with excellent asset management, room bookings and reception services. The Help Line staff go out of their way to support. Mobilisations or start up Help Desks are also supported with excellent consultants that lead a team through the setup up and training. The Workaid module allows two way communication directly with suppliers and sub contractors whether they have TopDesk or not. Regular seminars/conferences held to address innovation and to allow networking across different business sectors to allow best practice to promulgate.
Réponse de TOPdesk
Thank you! Great to read you experience the ESM value we can offer to various departments.
- Secteur d'activité : Relations gouvernementales
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Everything you need voor your incident, change and problem processes
Publié le 2019-04-09
It has streamlined our incident process and allowed us to have strict control over our service...
It has streamlined our incident process and allowed us to have strict control over our service level agreements
Avantages
Easy to create workflows so that you can follow a process from start to finish
Inconvénients
No drag and drop for adding files to incidents
Réponse de TOPdesk
Thank you very much for taking the time to post this review!
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
TopDesk is a ticket system that has very basic functionality.
Publié le 2018-07-10
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the...
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
Avantages
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
Inconvénients
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
Réponse de TOPdesk
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.
By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
- Secteur d'activité : Sports
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Great tool for big and busy businesses, to make sure every todo is being taken care of
Publié le 2018-04-25
Avantages
Managing tasks, getting things done and trusting your lists are a big part of why I like this. It offers so many functionalities and is still easy to learn. I also love that it's SaaS.
Inconvénients
Although it's easy to learn, it's hard to master. We are missing some integrations, but we have yet to find a better software than this.
Réponse de TOPdesk
Thank you for the great compliments and do please reach out to our support or consutancy guru's if we can assist in mastering the software.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Quality
Publié le 2018-09-18
from 1st visit to build to launch everything was so professional. Everyone I spoke to was an...
from 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.
Avantages
so easy to use.. have used servicenow/remedy etc and this has all of the functionality they have whilst being a lot more individually tailorable
Inconvénients
nothing yet, we have been very happy with all aspects of the software
Réponse de TOPdesk
Thank you for the great compliments and comparisons! We really appreciate it.
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
its versatility and the quality of services
Publié le 2018-04-06
Avantages
Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable.
Inconvénients
I really do not have any complaints to give, on the contrary, only excellent comments, I'm very happy, 100% recommended.
Réponse de TOPdesk
Thank you so much Estela. Compliments like these make our day!
- Secteur d'activité : Télécommunications
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Very good work
Publié le 2018-04-08
Avantages
Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.
Inconvénients
I'm really leaving without any complaints, very happy with the best service that they gave me. Excellent, highly recommended.
Réponse de TOPdesk
This is the cherry on the cake for us Ines. Thank you for the great compliment.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
TOPdesk review Dec 2023
Publié le 2023-12-12
Avantages
Overal usability and functionality.
Adaptebility
Inconvénients
Not able to use ritch text and copy/paste pictures
Réponse de TOPdesk
Hi Diekus, we're happy to hear you enjoy TOPdesk's usability and functionality. Your feedback about rich text and picture pasting is noted - we're always aiming to improve. Best, Team TOPdesk
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good application
Publié le 2023-12-14
Avantages
The ssp is the perfect tool for the end user
Inconvénients
Dont have cons at this moment writing this review
Réponse de TOPdesk
Thank you for sharing your review! Great to hear the SelfServicePortal is meeting your needs.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
TOPdesk review
Publié le 2023-12-14
Avantages
Easy tooling to understand for new users.
Inconvénients
Modules can be difficult to manage without expedience.
Réponse de TOPdesk
Thanks you very much for your review Xander! Don't hesitate to reach out if we can be of some assistance.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Topdesk as a mid-tier ticketing tool
Publié le 2022-10-28
In my late company, we introduced Topdesk, an English-created sw. to have a ticketing tool, capable...
In my late company, we introduced Topdesk, an English-created sw. to have a ticketing tool, capable of sending mails to the customers mostly.It turned out, it has a "customer self-ticketing" site, that would cost extra fee, but we left that out.The layout was very simple to handle, like an HTML based simple thing, too simple a bit.The multi-level user handling for my colls were a good feature, yet creating customers and bulkily it, was not easy sometimes.When we had a ticket ping-pong or system-generated tons of tickets, turned out we bulkily can not move them, finished them, but could delete them.The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes inconvenient.Visualization of the received and processed letters sometimes were "shifted" every logo were saved as an individual picture.Topdesk is rather kind of a new name in the world of ticketing tools, but it has a potential, what one of their late Scrum Master also confirmed.There was an option to create an answer/comment for yourself in the ticket, but not send it to the customer.Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool. Wise to ask for a demo to help you decide, which is the best for your requirements.
Avantages
Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket commentingAbility to create private commentsReasonable price per "agent"Customizable fields even in the data management partDelegation, access management and multi-level are usefulCan connect an e-mail address for processingSimple text editing
Inconvénients
Simple layout, too simpleSome features are not available, like mass ticket movingAttachments and screenshots can not be embeddedMay charge you for additional featuresCodes, features coming from the centre3rd party tool integration would be a plusCustomer management could be betterRivals know more, not necessarily on a higher price
Réponse de TOPdesk
Hello Gábor,
Thank you for sharing your review! We're pleased to hear that you've found value in TOPdesk's features like speed, simplicity, and customizable fields. Your feedback contributes to our growth, and we're glad you've found TOPdesk useful for your needs.
Kind regards,
Team TOPdesk
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Service Management built from the ground up requires a solid software base - This is it !
Publié le 2018-02-08
Avantages
The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.
Inconvénients
There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
Réponse de TOPdesk
Thanks Dave for sharing this elaborate review. We really appreciate it!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A solution that doesn't try to do everything
Publié le 2019-03-18
TOPdesk is a solution that doesn't try to cater to every single aspect of Service Management. Its...
TOPdesk is a solution that doesn't try to cater to every single aspect of Service Management. Its core strength is its approach to Call, Change and Operations Management, which means it's very focused on Service Delivery. This means most people at the 'coal face' can understand how the TOPdesk system works with only a small amount of training.
It's fair to say the system has its own slant on how tickets should be dealt with and changes managed, but the overall effect is of a solution that appears simple to use while doing some quite complicated things below the surface.
I've found the company to be among the best in its proactiveness and involvement with customers, and their support function is extremely good. They're also very keen to work with customers on new features.
Avantages
Extensibility and integration options.
Takes an uncomplicated approach to service management.
Inconvénients
Built-in reporting.
No serious attempt to support Release or Deployment.
Réponse de TOPdesk
Hi Kevin, you're spot on. We aim to be "best of breed" in ESM/ITSM with heavy focus on service delivery. Thank you for the compliments and feedback. Most welcome.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My Journey with TOPdesk
Publié le 2019-06-14
This is a great tool for Shared Services, and its potential as a one stop shop for all requests and...
This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be.
Avantages
Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products.
Inconvénients
Having to invest in extra modules.
Setting up the actions and events
Réponse de TOPdesk
Hi Rudy, thank you very much for sharing your review. We really appreciate it! We're all about Shared Services, so happy to read it fits your needs.
- Secteur d'activité : Papier et produits forestiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
YOUR helpdesk package from a company who makes their helpdesk YOUR helpdesk
Publié le 2019-04-05
Topdesk has helped us to ensure we meet all aspects of our SOX compliance around incident and...
Topdesk has helped us to ensure we meet all aspects of our SOX compliance around incident and change management.
Avantages
Topdesk is a very flexible modular helpdesk application, for which I not as of yet found limitation with. The support team encourage you to adapt the system to complete new activities they have not as of yet thought of.
The API and flows support built in by default make this a very powerful system
Inconvénients
In all honesty, the only con, is that I cannot think of a con at a moment
Réponse de TOPdesk
Hi Barry. Thanks for sharing this review and to read we've helped you take the SOX compliancy steps. Smurfit has been with us for many years and we hope we can continue this great collaboration with you for many years to come!
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
TopDesk at UoH
Publié le 2019-08-23
Avantages
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Inconvénients
The reporting could be better. I've seen other colleagues using other systems with better reports. Note: this may be symptomatic of the way we use TOPdesk rather than the tool!
Réponse de TOPdesk
Hi Alistair. Thank you for sharing your experience in this review. This is much appraciated!
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Helped us to improve customer experience and team workload at the same time
Publié le 2017-11-01
Self service to help staff help themselves. Better visibility of change status and Service desk...
Self service to help staff help themselves. Better visibility of change status and Service desk that now feels better equipped to deal with incoming tasks and still has headspace to turn those into good KB pages to share knowledge within the team and with the end users.
Avantages
Self service portal flexibilty, the designer lets you set this up to look how you want it to rather than forcing you into a default look and feel. You can customise it so much you will never run out of things to do with it.
Inconvénients
Time it takes to learn the package as there are so many options. Sometimes it takes a while to remember where the option you are looking for as the admin is. Also sometimes things change on the SaaS environment and we missed the update notice and had to contact support to figure out what had happened to a fearure. Now look at the update feed so we are ready for them.
Réponse de TOPdesk
Thank you very much for sharing your experience Lee! We really appreciate it.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Maybe the best Ticket System
Publié le 2022-06-23
Excellent
Excellent
Avantages
It looks fantastic! Probably the best-looking Ticket System on the market.
Inconvénients
Kind of hard to set up and maintain. Imports are done by Scripts.
Réponse de TOPdesk
Hello Nils,
Thank you for the review. We really appreciate it.
If you have any questions feel free to contact us. And if you have any tips for us about the set up you can also contact us.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great package, helpful consultants and potential for you to develop into a joined up SM system
Publié le 2018-02-05
Avantages
Flexibility to deliver virtually all we need by way of ITSM.
Configurable, but stable SaaS.
Fab self-service environment.
Inconvénients
Niggles about reporting, but that's more likely to be user error. Still not 100% integrated with MS Exchange to share calendar appts for example.
Réponse de TOPdesk
Thank you Gordon!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
TopDesk Review
Publié le 2019-02-27
The ability to manage two separate departments under one helpdesk system. TopDesk has allowed us to...
The ability to manage two separate departments under one helpdesk system. TopDesk has allowed us to easily create a two department structure for managing work load and has also helped in the developed of Trust wide projects.
Avantages
Easy to use
Tabbed cards allowing you to work on multiple tickets at one time
Clear module structure and interfaces
Ability to link different cards under one module
Inconvénients
No 24hr clock when regional setting is set to GMT
Linking two calls together auto generates a major call which is not always suitable
Réponse de TOPdesk
Thank you Alex for writing this review. We aim to be a top player in ESM/Shared Service Management for easy collaboration. Great to see you're using it with several departments. Thanks for sharing.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good versatile product
Publié le 2019-07-09
TOPdesk was to consolidate several systems we used across the group into one single source for all...
TOPdesk was to consolidate several systems we used across the group into one single source for all our IT Support needs. It has done this very well. The ability to have a self service portal and knowledge bases are great features we are building on a lot.
The imeplementation was very good, straightforward, simple and no post implementation issues.
Avantages
Great functionality, only pay for what you need.
Straightforward, excellent implementation, up and running quickly and easily.
Inconvénients
Nothing so far, all has met or exceeded expectations
Réponse de TOPdesk
Thank you Graeme for sharing your experience!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant Version d’essai gratuite
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
ITSM Evaluation of TopDesk
Publié le 2018-09-27
Very specific pointed towards the IT world, such as for a printer defect. But not the ideal...
Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.
Avantages
Well structured design and look-and-feel.
Graphical overview with parent-child relation.
ITSM functions for configuration management, incident management, problem management and change management. Self service portal designer.
Inconvénients
Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.
Company sells software license and necessary consultancy services on top of this.
Réponse de TOPdesk
Thank you Ludwig for your review and feedback. We definitely originated from ITSM. We're focused on ESM and Shared Service Management nowadays and hope that in time the IT experience you had improves to a wider scope. Please reach out if we can be of any assistance on this.