WebTitan - Avis

Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.

The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.

There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.

I love how secured this system is. I can use all day and night without worrying about the safety and security of all of my files. It was very convenient to use and it was organized.

Nothing, every bit of its details is perfect. No less no more. A very good app.

Easy to setup and very transparent. Good logging.

UI seems a bit klunky and dated. Easy enough to navigate though.

Efficience support, fast help and great product !

Some features need to be customized by Domain.

WebTitan is a good solution for filtering websites.
Configuration is easy, usage is easy.
This product has warning options when the user attempts to access unauthorized websites.
In summary, a useful solution in companies.

This product does not have as frequent updates as we would expect. I think it would be better if there were more frequent updates. I think it's a necessity in this kind of softwares.

I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.

It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.

The security solution does the job as expected. You have good support, the engineers do their best.

No software is perfect though but I think the installation process can be improved.
OTG client for mobile devices (iphone, android) is extremely useful once released (I hope it’s soon)

Reporting, the DNS proxy allows me to look into my networks at the device level and block the threat. The easy to read articles for setting up DNS proxies and ease of use in the GUI on both the cloud client and DNS proxies make it a breeze.

The way that the software tries to determine which AD user is connected to traffic, perhaps I just have it configured incorrectly. I double check IP and username when tracking user usage.

- simple to use no hidden options
- easy to install and very fast
- lots of customizations can create sub admin accounts so client can manage their own domains
- easy to track emails

Monitoring feature of this specific product is quite unique that totally monitors all the process of online working and also secures all the data. Additionally, its set-up is superb easy and it can be done in just few minutes that save my time and energy as well.

It is a complete tool for monitoring the entire content and provides us sufficient security. I am more than satisfied with this awesome tool. There is really nothing to dislike about it.

I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

functionality the cost was reasonable good support

need to setup local dns proxy management of whitelist doesn't always work as expected

Very simple setup, migrating clients from the old service was extremely quick and on boarding of new clients is just as quick.
The reporting features are easier to configure and the information is presented in a much better format.
Content filtering includes the ability to block ad domains, granted this doesn't catch every ad site but enough that it makes a difference.
The best part is the free support. Tickets can be opened by a phone call or through a web portal. I've gotten rapid responses and quick resolutions to any request I've made.

I've really been racking my brain on this one and I can't thing of anything I, my company, or my clients dislike about this solution.