FieldRoutes - Avis

I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Had a few problems during transition, however the team has been really helpful in resolving issues.

Many issues with the software between the updates and glitches. Nothing to say good about.

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless.
Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

Invoicing, scheduling and chemical tracking

Mobile app - I don't like that it forces the techs to use the cell number they are operating from to communicate with the customer. House Call Pro has a great system in place for this.

FieldRoutes offers most everything we need as far as features and capabilities. Even some things we wouldn't necessarily need but find very useful. Overall a good product that makes our job easier.

I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to support. I have been using them for years and whenever there is an issue, the rep will always blame us until we prove that it is a FieldRoutes issue. It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say, not in these words but close to it, "you've done something wrong." If we've done something wrong, help us learn how to do it write, don't just point the finger back at us. Very aggravating.

Second would be more training available to understand what is offered. We come across things quite a bit that make us thing "I didn't now it could do that."

Along with the bad customer service from support, the one thing that will probably drive us away from FR's is the payment processing fees. Even when we weren't with Filed Routes payments, FR's would dictate what Braintree would charge us. There wasn't any ability to negotiate or be competitive. It's been the same experience after we switched to FRs Payments. To be honest, we are highly considering leaving because of how high the fees are. Its getting to be ridiculous but they won't let us go to other payment processors. The billing on this is also very hard to understand because you have to look through a massive invoice and there isn't an easy way to understand what we are being charged and why.

I like that it is user friendly and simple with most of the actions that need to be performed.

I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers.

This software is user friendly, and versatile.

There is no ability to edit manual payment entries that are not run through the payment processors, for example, the payment date. There are some customers that submit ACH payments directly to our checking account, if this is not noticed the same day to enter in PestRoutes, you cannot back date the payment entry in PestRoutes to have both dates match.

It’s fairly feature rich while still being simple. Ease of use doing sales via mobile and being paperless is great.

I wish it had better user controls to protect data etc from accidental user mistakes etc. Also wish we could be a bit more modern with contract and invoice and customer portal and all thing customer facing in the design department. But those are minor.

We like the user friendly interface of FieldRoutes. It is easy to navigate the system. We like that we can see a clear history of customer accounts and all the details given when scheduling customers.

We are not super happy with the reports that come out of FieldRoutes. There seems to be some inconsistencies even when you try to pull the same report twice. I like that there is a a lot of options to choose on what kind of report to pull, just want the info to be consistent.

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

There are some things with billing and invoicing I wish were a little different. It would be nice to customize certain customers needs. Also, would love to be able to print multiple invoices on a customer(s) at a time instead of one by one.

Compared to some other programs I've installed and used, this one is about as easy as it gets for the basic stuff. Setting up some of the detailed features is a little less intuitive.

It's only been 1.5 months so I'm willing to be a bit more patient but some of the features that were "guaranteed" aren't quite working. Our two companies have not been able to figure out why the emailing function doesn't work. The program is supposed to send out an email to select people when an inspection is completed using the mobile device. We have yet to receive any.

We've been working on customization reporting and it's not quite where we need it to be. this is a long and tedious process when you only meet for an hour at a time, twice a week. Especially if the things worked on during the in-between time doesn't work. it's like starting from ground zero each mtg.

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Most helpful/impactful features: Billing, Scheduling, Reporting
Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software.

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

Easy to use great features easy customer interface

Had some navigation issues double billed some customers and duplicated tickets

It is very user friendly and the receivables feature has made my job a lot easier.

Reporting features are lacking and there seem to be a lot of bugs.

It is fairly easy to use once you get the hang of it. The mobile app is extremely easy to use. The desktop/browser takes some training because there are so many options but once you get the hang of it, it's not bad at all.

There could be some updates for it to be more user friendly in certain areas. I also wish that it was integrated with QuickBooks as that is what we do our invoicing in.

We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.

Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

This software is not only helpful with your day to day routes, making routing your technician easy so they don't have to travel so far in one day grouping the homes that are closer together in one day. Csr work is done with ease making collections and customer info easy to get to and understand. I highly recommend this for small,med, or even large pest control companies.

I would say I would the app that links to pest routes (tech routes) map the route to each home a lot better. But apparently a new app was created and it is a lot easier to navigate the route through it with a little practice.

The ease of which I can track my customers, input their treatments with the pricing, and notification of completed treatment. It's AWESOME and takes less time to enter as used. Also like the merchant pay portal and the reporting features. I couldn't say more about the reporting features, it's just amazing!

not reliable when using a free email service and the extra costs to that, though minimal was annoying.

I like the auto Billing feature and the ease of invoicing

I am having an issue with Figuring commission

That I can kinda fix stuff myself because if I were to wait for you guys to, I would never get anything done.

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix. I can call and you will open a ticket but no one seems to fix it generally. I normally end up having to fix the issue myself.

We are working with this software since we start our company and every day it is getting worst; they seem to do improvements and merge with other companies and its being the worst experience lately.

You suppose to have a support team to support your work and they have no idea of the system and what's going on, if you ask to talk and get help from someone else, they say their managers are busy and they cannot transfer the calls. It takes days to resolve important issues that cost us issues with costumers and money.

Creating work orders is extremely easy. Mobile app is convenient for paperless services.

As I sit here and can not sign into serve suite I’d say that is a con. No answers from customer service. All my technicians and office staff are at a stand still. Customer service can not access my account. My technicians and myself can not see the schedules. Basically my whole company is at a stand still and we have no answers.
We’ve had minor glitches in the past, but we are going on 24 hours with zero access. Needless to say, we will most likely receive some bad reviews today as we market our business on being on time.

I have been using ServSuite daily for 4 years now. What I appreciate more than anything is the support team. When I have a question or need help with a new idea and don't know where t start, they are so helpful and have excellent follow-up. So friendly and patient

At the very beginning, when I was just learning as a CSR, since I have a hard time learning from watching videos, I struggled with making my own click-by-click instructions to help me navidgate through processes. The excellent part is that once you do the processes a few times, it becomes so easy!