Paychex Flex - Avis

Avec paychex mes paies sont bien effectués et sans arrière pensée.

La difficultés d'accès au service clients

Overall correct application and easy to use

Nothing special really. Good application, I recommend it

Paychex takes care of auto populating all tax compliance for the state you are in, and takes care of parameters for employee types.

It feels like the functions could be more simplified.

Not easy to apply for benefit, still have question- no support!

Need correct phone number and someone responds and pick up phone!!!

We switched to PayChex Flex when we were interested in outsourcing payroll. Previously the company CEO would write paychecks twice a month. This allowed us to move to direct deposit, which has freed up many opportunities for the employees including getting paid sooner. We also love that we get our pay stubs delivered for each paycheck and notification when they have shipped.

There are times that we have submitted payroll approvals, and it turns out that the software had timed out or glitched. We have started keeping an eye out to ensure that we receive the payroll check stubs in the mail prior to the pay date. If we don't get it, then we know there is a problem.

A more concise app. You guys did a great job! Thanks for doing That, also looks very attractive.

Nothing actually, i'm pleases With the app.

The customer service is helpful, although I wish I didn't have to call them as much as I do.

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.

Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Easy automation from home with app and online.

Price. Lack of features. Support always called me when I prefer emails.

Our organization welcomes a number of seasonal international staff on J-1 visas. Paychex Flex makes it much easier to consolidate all of their pay-related information into one easy to access place.

There are few cons to using this software for us as an organization. Occasionally, the acquisition of social security numbers can take a while for those international staff, but Paychex Flex is always very patient with the timing.

This product is easy to navigate for both managers and employees. It helps track PTO in real time and helps manage days off.

I do not think there is one. I have enjoyed using this product for over 5 years. It has so many functions that is a must have.

I liked how Paychex did direct deposits and handled taxes for my company. The customer support was nice as well.

It was a little hard to update employees' information. It was a process that took time because you had to delete the employee and then re-enter the employee in order to update.

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Recording time is relatively easy.
W2s and paysubs are easily obtainable
Easy to navigate

From a user standpoint, nothing really.

We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

No question, having access to a comprehensive database from a company that's been doing it for decades makes it possible for us to be in compliance with local, state, and federal laws - which is a huge relief.

The time and attendance portal is dated and has been 'glitchy'; just more complicated to use than the other options.

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Ease of use. Able to add more than one admin and give that person full control too. Able to use the app on the go.

You can't manually set up certain benefits which would be helpful if you know what you want. WE have a PTO benefit that we are still trying to work out the kinks for.

It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions.

Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately.

I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.

There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.

It is convenient for small businesses and employees who work from home or don't have one check in location. It has some nice features for checking how many hours have been working if you are actually clocking in and out from the site itself. Once you actually figure things out and have your account set up, it's conveniently all right there in front of you to see what your sick time is, clock in/out, etc.
It keeps all your info from your previous jobs that have used the site PLUS holds your tax info conveniently for you, which is quite handy.

It's pretty difficult to navigate. A lot of the site doesn't really explain where to go or what to do so you kind of just have to poke around it until you figure things out. I guess it's kind of typical for sites like this. It's also kind of nightmare to get your log in info if you lose it, so just don't. You get locked out after 3 tries and then have to call the help desk and it turns into a pretty complicated ordeal. Conveniently though, the site log in remembers your info though. There is a LOT of maintenance, constantly and when you get messages in your inbox, they never seem to go away, but that's just nit-picky stuff that's not really important.

You get one dedicated representative for all your payroll issues. Also, processing payroll is easier.

The standard reporting function does not allow you run custom reports. You need to pay for custom reports.

Our employees are able to clock in from their job sites, no matter where those job sites are, and all supervisors are able to review time cards easily. If there are any punch in or punch out issues, we are able to correct those from HQ in real time.

There are some days that the software glitches which is inconvenient, but our HR department is able to correct those issues as long as they are communicated. Also, we wish their reporting was a bit more robust. In order to get around that, we export the data needed and manually create reports each week.

We enjoy the ease of use in the app, for both administrators and staff.

Customer service is sometimes slow to address changes.

There are SO many features that are important for both employees and employers. I can find my W-2's, easily find past and present paychecks, desktop and app options, I can calendar my time off, see other employee time off and I can request time-off easily.

There's nothing that I do not like about this software. I have used it for almost 15 years now, starting from when it was only Paychex to Paychex Flex and it has evolved into an even better version year by year.