GorillaDesk - Avis

G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen.

My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated.

Ease of use, customer service, frequent updates and improvements

Does not provide adequate reminders on late clients

I like how easy it is to use and the price. There are other software options that are much more expensive and clunky!

I do not like that it doesn't feature integration with Sentricon.

I love how simple it is, it does everything I need. I like that I don't need a separate app to add new customers.

I would like to be able to mass text or mass email our customers.

I like most about this software is the ease of use. It took me less than a week to learn and fully operate.

There is no diagram in the system that I can use for termite graphs.

Intuitive! It just makes sense. You could be up and going with this software without any support- although their support team is awesome! You can call any time during business hours and have your questions answered at no cost! Gorilla Desk support team really care about the success of your business!

There is no way to track when an invoice has been sent out. It would be so helpful to be able to see when I last sent our customer a bill. You can write the date in the notes but there is no way to pull it up in a report. I wish that it recorded the date as you print the invoice so you could easily look back and avoid sending out another invoice or statement too soon.

Love the customer service. They are very responsive. Also love they are constantly updating the program based on customer feedback.

Nothing to complain about. Every issue I have they quickly correct.

I love how streamline it is. Everything flows so well together. The customization really helps me make it my own.

Only thing I can say as of know is the mobile app. Sometimes I need to add a product to my list and I can't. Some admin featured would be great.

Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.

Not being able to see a email sent. ———-

-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.

Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.

Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.

Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.

Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.

Route optimization, automatic e-mails.

I would like to see a feature on the mobile app that lets you add materials while in the field; also integration with your contact list would be nice.

My favorite part of GorillaDesk is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on.

I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered.

Gorilla Desk has a clean, simple interface that makes it very easy to use, but it has all the features needed to run a pest control business effectively. I evaluated many software options and actually started with another company. After a month or so of complicated training and quirky processes for simple daily tasks in the other system, I decided to shift to Gorilla Desk. I am very glad I did!

Here is what I like the most:
-simple, clean interface.... so easy to use and train others to use in a matter of minutes
-regular processes are quick and easy - adding customers, jobs, invoicing, ect
-excellent mobile app makes service delivery fun for the technicians
-software is continually being updated with great new features added
-great support

-no negative to share. I am confident any small problems I have for my unique needs will be resolved in future updates

I like that its easy to use. user friendly, I can easily see the schedule from wherever I am. I can schedule, invoice, and get paid faster. it is everything I need to manage our business. It is easy to learn, this software helps me manage my customers, and schedule my one-time or recurring job orders. I can create beautiful invoices/estimates for our customers.

I wish there was a better way to take or be reminded of the non recurring customers. they take a lot of scheduling space.

The mobile app and I think that scheduling was pretty good.

At the time that I was using Gorilla Desk, there wasn't as much info readily available for learning to effectively use its features. I believe that has changed quite a lot. I also really wish that they had a job pool. I think that they should implement a customer portal and make scheduling a little smoother.

Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

I really do not have any cons. They are always listening to customer feedback and catering to our needs.

Ease of use, constant updates and added features based on user feedback, easy to get help from the support team or community of users, no crazy contracts or cancellation fees

Wish there was an easy way to save custom reports so they can be pulled up quickly as needed, would like more ways to customize the look of invoices, estimates, etc myself

Easy client setup - easy to navigate - accessible customer history - easy to automate your business - Company always Upgrades

Ability to remember what each customer is supposed to receive as far as service and to be able to reschedule them on the calendar. So far several customers love the idea of being able to pay via stripe right on the invoice. Had a customer that was late on one invoice and received a new invoice inquire why she received a new invoice days after paying and I was able to pull up her info and give actual dates on invoices and she payed on day of service were she was usually almost two months late.

A few things could work better, I bill many customers on the first of the month for mowing and pest control and these jobs scheduled just for invoicing clog up the calendar making it difficult to separate them from actual jobs. Also some days have mowing and pest work on same day and I would like to be able to color code different types of work. Small things like that should be able to fix and I hope they work them into the system

The #1 thing about this program is its ease of use and it's affordability. GREAT program! Easy to use at the office and technician loves the ease of the app.

The biggest con is the program doesn't have termite software. We are in CA so everything is over-particular and unfortunately we need to pay a separate software fee to another company to be covered and get what we need.