SkyTouch Hotel OS - Avis

Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!!

1. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only.
2. Show a total of forecasted revenue on the Reservation Activity Report.
3. Extend the window time of inactivity for Rate Management.
4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly
and the current bar levels don't work much. Manual over rides are time consuming. THIS
FEATURE IS EXTREMELY IMPORTANT TO EXTEND.
5. From & Too check out dates on registration cards need to show actual check in and check
out dates. Currently the check in and check out show the same dates. Example; Check In
12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17.

Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you.

-check in process
- you can drag multiple items to folios which is a plus
-overall checkout process

- cant do multiple reservations at once
- system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save
- you cant suppress rate and also place notes simultaneously , you have to save each individually
- Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in .
-When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time.

I like the customization of Skytouch PMS. It's very simple to use compared to other Property Management Software. Running reports is simple. Customer support is pretty quick to get back when anyone has an issue.

The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card.

This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer.

There is only a couple of cons when it comes to Skytouch.

The integration with third part sites (OTA's) such as booking.com, Expedia, etc. is very seamless and error free.

There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

Web based
Intuitive operation
Easy to use/learn

Group Aspect limited
Limited reporting capability

Favorite thing with this product is the customer support is there to help you and get the best out of the product.

It updates quite a bit and leaves you without your desktop view.

Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!

There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!

I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found.

I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date.

I love the recent accounts option. The speed moving from page to page is generally pretty good. I love the home page with maps and weather pages.

I send email thank yous to all guests. The guest email should print out on the registration form instead of the drivers license.

The thing I like most about SkyTouch is that it's very easy to learn and apply rate changes, which is what I primarily use it for. They offer all the reports I need to conduct my revenue calls each week and they are very easy to read.

The only functionality I wish they had was a way to set up pricing for multiple length of stay patterns.

How easy it was to maneuver through the different pages. Had multiple options to jump from page to page.

The system froze much more than I thought it should have. Had to call tech support multiple times.

easy and any where you can assess from world

rate management some time not work also house keeping report not proper generate of last week who did clean and how many

The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

Very easy to use and your customer support is well knowledgeable. The system is very easy to navigate through.

The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason.

We are a 77 room facility and we are slowly growing and remodeling. With this OS it’s super simple to change a room type and the rate, and it’s simple to build the rate calendar for years to come!

There’s some bugs when the updates come out. There’s times we don’t have access to the system. But it’s usually corrected quickly.

The look and feel is very app like. Everything is easy to find and does exactly what it says it will do, as mentioned in the hover function.

They are limitations in functionality - the ability to set up room moves would be nice, just as rate changes can be set up. On the reports it would be nice to see the selected filters at the heading of the reports when printed.

Programs are user-friendly and easy to understand.

Lack of consistency and dependability. Lack of timely support and communication with support team.

Skytouch is a very easy hotel management system to use. I have used other systems in the past and Skytouch is very easy to use.

I wish we were able to connect Skytouch to STS so they talked and allowed me to process invoices easier.

I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff.

I wish that the rate management system worked better. We experience quite a few errors with it. The main issue is with the timing of closing the property to arrivals and revenue changes. Sometimes these changes never hit the system...

It is very simple to use if you have never used another system, customer service is almost always FANTASTIC. You have some great people in place for helping and not making us feel dumb. Love being able to log on anywhere.

Wish there was an easier way to have packages and keep invetory count of rollaway beds and other misc. items. Same with meeting rooms.

The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy.

I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......