Lightspeed Golf - Avis

Able to track inventory as to what we sell and profit margins

Only Con is system did have trouble last year with going out

receiving inventory is fairly simple, though I'm not sure accountability is there on the back end.

Many things are not user friendly, and do not have a feel that the designer ever worked in a golf shop.

The software is easy to use.The support team is accessible any time.

It would be nice to link many memberships to one person and not reduce this to one email one membership

It does have many good features, but what software doesn't?

Many logical processes are not included. It is not very user friendly, and it behaves like 3 separate companies merged into one, that don't communicate very well.

Without a doubt Chronogolf is the best in industry. We consult with many golf courses across the United States and Canada to implement and increase loyalty with clients and their platform is without a doubt the strongest on the market. Recently purchased by Lightspeed, it is backed by one of the strongest, brightest and intelligent businesses in the industry.

It's been year since we've been with them and they have grown significantly. In the early days it took a long time for them to update and change certain things but they have been much much more attentive to feedback and suggestions in the last year (2019).

Easy to use, so many different functions that are not available in other POS : subrecipes, subcategories etc

Very expensive and you need to pair it with other software (marketman) which means extra cost

Booking a tee time just became a breeze! The ease of us and functionality have sold me and I enjoy being able to add a handicap.

Not being able to edit once booked, no scorecards, cannot add a guest and sometimes the app was overloaded and ran slow.

1) I really enjoy having different colors on the tee sheet to distinguish the different player types. Helps us quickly look at tee sheet to roughly see how many members we have playing, etc.
2) I like the fact that it is cloud based. Having the ability to access our information anytime/anywhere makes it that much easier when I'm not around the shop at all times. I can be on the course, at home, on vacation and still access the tee sheet and other information.
3) Some other neat features that I like is the ability to broadcast the tee sheet on a tv. Our customers really enjoy seeing their name up on the tv and they know who they follow and where we stand with tee times. Another feature is the ability to clone tee times. Makes it really quick when booking multiple tee times rather than having to enter all information for each time.
4) Very user friendly, makes it very easy for staff to quickly learn!
5) The way memberships are set up are very simple as well to be able to have them be automatically withdrawn. Basically I can set it up and don't have to worry about it! The radar feature is great as it will tell us when monthly payments don't get taken out, etc.

Like all software programs, there are minor bugs that come up here and there. Sometimes we see a little bit of a lag with Lightspeed, but it can all be resolved! The support staff is so helpful and available when you need them!

One of the things I enjoy about the Chronogolf software is the occupancy report per player type, which gives us details of our most busy periods during the season. We can also navigate easily through the calendar to quickly see the events and tournaments for the year. The online reservation platform also allows members to see who they are playing with for any tee time reservations in the future. Even for visitors and guests, we collect emails, phone numbers or any relevant information, which allows us to send unique deals. I find it useful to choose colors for the different player types, which also catches the eye on the tee sheet to help the staff identify members. This small thing improves the member's experience at our golf course.

Nothing specific I dislike, the features are great.

When we switched to Chronogolf our goal was to move to an integrated system and it hasn’t
disappointed. For our customers to login to one area and have access to their profile, tee times, history
and charge account all in one has been amazing. It’s so easy to book a tee time and having reminders
sent to the entire group has been a big bonus. The service team was with us through the entire
onboarding process whenever we needed help. Since then we have not run into any problem that hasn’t
been solved by whoever man’s the online help desk, it’s been great. We watched the system for 5 years
before we made the switch and each year improvements were made and we became more and more
certain. Chronogolf's purchase by Lightspeed solidified what we expect to be a continually evolving
platform… it gets a 5/5.

Need customer to see who/when round packages were used, not just the number (expect this down the road) booking types have well intentioned but unnecessary holdbacks for us!

We only use the tee time part however I wanted to look into the vendor and ordering. I stop by the booth at the show but no one has followed up with my request.

The reports are hard to understand. They are very confusing to understand. Needs to be simpler.

The tee sheet is very intuitive and my team understands the operations very quickly. I really like the ability to modify reservations by changing the date or tee time with a simple drag & drop. The packages, the memberships, the emails and the SMS feature are all options that have improved the daily life of our operations. The platform continues to evolve with new features every month and administrators at Chronogolf are very attentive to our needs.

I am satisfied with the software. The Chronogolf team addresses our issues very quickly on the support chat.

The ease of checking someone in. Easy to train someone.

It feels inconsistent and doesn’t have all the features we need.

We love the Chronogolf and Lightspeed softwares for its cloud-based solution and aesthetic. It is also easy for non-technical users to learn the platform. Inventory management is also a big plus as it is easy to use and it responds well and fast. The online booking allows us to have more time on our hands to do other things at the proshop because we have less phone calls. For us, it's a perfect solution for a small business that needs a tee sheet management software and a great POS.

No specific cons, they update the software regularly and the support chat is there 7 days a week if we have an issue.

We joined Chronogolf in Spring of 2017 and integrated them with Lightspeed for our POS. While there was a learning curve for all involved, both staff and members, the feedback and assistance offered by Chronogolf made the transition quick and simple. The system is fantastic and with the multiple platforms they now offer. Our club is well positioned to service all of our customers. The help desk response time is very prompt and they always seem to have the answers to our problems. I would highly recommend you seriously consider Chronogolf if you are looking for a new and better operational suite for your club.

There are some things I would like to see on the tee-sheet but other than that everything is great.

We have been using the Chronogolf platform for a number of years and we love that new features are being added on a consistent basis. The platform is very easy to use and everyone on the Chronogolf team is very helpful any time we need assistance.
Being a busy 36-hole golf facility, taking a high volume of calls while trying to serve customers in the pro shop is a challenge that Lightspeed and Chronogolf address head-on.

We've tailored the software to meet all our requirements. The platform is very easy to use, cannot complain!