PayHOA - Avis

We moved all of our accounting from another software product and all of our members' records from Access to PayHOA. The support I have gotten from the folks at PayHOA is hands down the best product support I have ever had with any other company, and I am an IT person. They answer questions promptly, help with any issues, and we have had very few issues. I couldn't be happier!

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members.

Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

I think there are still a few learning curves, but it has provided a lot of positive benefits to our organization to keep us more organized and collect our condo dues (we are a self-run condo association).

Overall the payHOA system works very well and is easy to navigate. I have made use of it for over two years now and homeowners seem to like it as well. My community is small and we have not made full use of some of the features, but I am glad they are there to use when the time comes that we do use the features

We have to develop and present a yearly budget for legal requirements. PayHOa does this very well. Ability to track individual payments and provide statements to individual members is easy and vital to our HOA.

PayHOA has transformed the way our homeowners association operates. Its user-friendly interface, efficient communication tools, robust financial management capabilities, and excellent customer support make it an indispensable asset for any HOA. I wholeheartedly recommend PayHOA to any community seeking a streamlined and effective solution for their management needs.

All in all, a great product for self managed HOAs. We are 304 properties and this works well for us, with access to more than just the treasurer.

My overall experience with PayHOA is that I am very Happy I chose this company to use because it is so easy and when and if I have questions they are there to help.

Everything was previously done on paper. Having board members that are not on site was an issue and now communication is a lot easier. I'm future proofing things for new board members are they rotate in and taking away previous pains of collecting dues and tracking concerns amongst owners.

PAYHOA has been awesome from the beginning. We love the software and the price! Can't be beat!

The simplicity, reporting, and true turnkey solution to HOA software.

We are a volunteer HOA board made up of residents from the neighborhood. Anything that makes that task easier is great and PayHOA has delivered in almost all aspects of the job.

We would not have thrived as a self manage HOA without PayHOA

Great

I had gotten a free trial of the program as treasurer of a fraternity. It is such an easy system to use that incorporates many different features in regards to collecting dues. My favourite part was the ability to use LegFi to send emails to members who weren't paying dues, acting as a collection agency. Keeping track of dues paid and due dates was very convinient, and they made it so you could see on your homepage what your organization's collections looked like. It was super easy to set up for me and for the members of my organization, and the workers at LegFi were there to help me through the whole way. I cannot stress how wonderful the customer service was. I had an issue and called the phone number and was able to speak directly to the president. He was extremely understanding, courteous, and very helpful. These are really down to earth people who want to help your organization, financials and beyond. If you are an organization looking to utilize a financial collections service, I would have no reservations in recommending LegFi

Easier to share community documents with neighbors. Voting is quick and easy. Communications are a breeze.

Payment of quarterly fees, and any assessments we need processed.

PayHOA has been a bleesing to us to allow us to manage our own HOA without having to contract with an expensive property management company.

The pros are the billing and collections ease. The cons with the software are all the added features, very hard to use and difficult to figure out. Also, I like the phone calls and emails for collection support. With the emails I wish there was one less strong than the first email to send out, almost like a reminder that they are past due ( a couple day ) or that I can send the week of due or day of due. Also, I wish there were more than just Admin setting and member. Something to include would be acess for other Vice Presidents to use the calendar or tickets or things like that, but not be able to access the charges pages and billings. Lastly, the budget builder is not user friendly. Very difficult to use to I prefer to not use it. I would like to take everything to LegFi but right now I just use excel for those. Maybe changing those and/or adding a projections of profit and expenses for the whole year or a semester by semester versus month by month would be great.

Pros: The customer service is great. Very timely responses.

Cons: There are great features that I still do not know how to use. I would recommend improving your tutorial session or making a formal tutorial video showing how to access all of the great features instead of having to email your company rep every time I want to learn how to use a new feature.

Also, selecting members to apply specific charges to is very difficult. The UI seems quite outdated and limited. Additionally, adjusting charges and retracting charges seems unnecessarily difficult and there have been times that I have tried to credit people back and it will not let me take off charges since they have already paid off a specific charge.

Overall, it is a big step up from where we were before using LegFi. I just think it can be made with more intuitive features and have a better UI.