ROLLER

4,4 (96)
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Un logiciel tout-en-un destiné aux sites de loisirs et touristiques

Note globale

4,4 /5
(96)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,2/5
Simplicité d’utilisation
4,4/5
Support client
4,3/5

92%
des utilisateurs recommandent cette application
Classer par

96 avis

Matthew
Matthew
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Leader In Entertainment Centre POS

Publié le 2018-11-20

Avantages

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Inconvénients

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Réponse de ROLLER Software

Thanks for your feedback, Matthew. We appreciate it.

Jennifer
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Definitely a step in the right direction

Publié le 2024-02-07

Avantages

Ease of use for basic daily features that my staff use daily.

Inconvénients

The online site can not be customized for customers. It is difficult to search products.

Réponse de ROLLER Software

Jennifer, we really appreciate you taking the time to leave a review, and we're so happy to hear you and your staff are finding ROLLER easy to use. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Chanel
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Roller use

Publié le 2024-07-10

Avantages

Clear menus
Screens not super busy or flashy

Inconvénients

I dont like how u have to swap between vm and pos when dealing with future bookings.
Events can not be swiped to get to next 1 the mobile version is impossible to use

Réponse de ROLLER Software

Chanel, thanks so much for sharing your review. We love to hear that you're enjoying the simplicity of the menu screens.

Regarding future bookings, please be sure to submit or vote on features in our public roadmap so we know what's most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Liam
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product and Superb Support

Publié le 2022-09-01

We have been using roller for around 2 years and we love the system, the support from Roller is...

We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.

Avantages

The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!

Inconvénients

We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.

Jessie
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Jessie's review

Publié le 2024-06-27

Avantages

Easy if use, setting up production and getting them online

Inconvénients

Implementing items not needed for our venue and some reporting features with the pay more get xyz

Réponse de ROLLER Software

Thanks so much for taking the time to leave your feedback Jessie. We're thrilled to hear you're finding the software easy to use! We're sorry to hear you implemented items you don't feel you need for your venue - please be sure to reach out to our support team if you need any help reconfiguring anything in your account.

Krystal
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Altitude POS Review

Publié le 2024-02-13

The more I use it the easier it becomes.

The more I use it the easier it becomes.

Avantages

I heard a lot of places are starting to use it.

Inconvénients

Not user friendly
Can't save credit card info for parties
When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

Réponse de ROLLER Software

Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Max
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review of Roller

Publié le 2024-02-07

Overall, good experience only been using it for just under a year and already feel like I know how...

Overall, good experience only been using it for just under a year and already feel like I know how to use it very well!

Avantages

Ease of use, easy to teach new team members. Fast and efficient in most areas. Also great support system dor learning or fixing issues

Inconvénients

The customer search system can be poor and not find customers.
Also our find location database isn't very good for when people are entering their address.

Réponse de ROLLER Software

Max, thanks so much for sharing your feedback. We love hearing that you and your team members are finding ROLLER fast and easy to use. Please submit or vote on any feature ideas you have through our public roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Aadil
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

All in one System for Entertainment industry

Publié le 2024-07-03

Overall the support is great and the updates to the features are taken care of. However, it would...

Overall the support is great and the updates to the features are taken care of. However, it would be great if minor customization can be accommodated depending on business requirements.

Avantages

ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution.

Inconvénients

If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost.

Réponse de ROLLER Software

Aadil, thank so much for leaving your review. We're thrilled to hear you find ROLLER intuitive and easy to use and are enjoying the all in one nature of the solution. I will pass on your feedback about the HQ functionality and in the meantime if you'd like to share any other feature requests, please be sure to post them in our product roadmap in the app. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Jayvin
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Personal opinion about Roller

Publié le 2024-06-27

I have used roller for the past 3 years and it only took me a few minutes to understand the basics...

I have used roller for the past 3 years and it only took me a few minutes to understand the basics of it.
It is suitable for so many different things, and the simplicity makes sure that even the younger employees understand how to use it.

Avantages

How easy it is to use roller, the interface is very easy to use which makes creating bookings and taking payments fairly simple.

Inconvénients

Since the last update it became a bit harder to use the calculator for counting cash

Réponse de ROLLER Software

Thanks so much for sharing your feedback Jayvin. We love to hear that you've found ROLLER easy to use and could pick it up so quickly! Please be sure to submit or vote on features in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Jake
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RIVERSPORT Review

Publié le 2024-01-30

Avantages

The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.

Inconvénients

The reporting and forms aspect I would like to see updates in.

Réponse de ROLLER Software

Jake, your glowing review made our day! We're so grateful for your support and thrilled to hear about your positive experience with ROLLER. Please make sure to submit or vote on features in our product roadmap in the app so we know what's important to you!

https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Ihsan
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Roller Software Review

Publié le 2024-07-09

Great experience. Easier then other platforms I have used

Great experience. Easier then other platforms I have used

Avantages

UI and accessibility makes it easier to improve standards and understand customer needs/wants

Inconvénients

Some issues with wristband management system. I believe the system could be tailored so that the company could decided weekly what each schedule will look like. Incase of special events that require different wristbands and avoid confusion

Réponse de ROLLER Software

Ihsan, thanks so much for taking the time to leave your feedback. We love to hear the UI and accessibility make it easier to improve standards and understand what your customers want.

Please be sure to submit or vote on features that are most important to you, like improvements to the wristband management system, in our public roadmap. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Leah
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Rolla @ a maze n things

Publié le 2024-02-09

Great simple to learn and too teach and very informative

Great simple to learn and too teach and very informative

Avantages

The ease for getting reports and figures

Inconvénients

The product category’s have to be set up as modifiers rather then catorgories

Réponse de ROLLER Software

Leah, thanks so much for taking the time to leave us a review. We love to hear you're finding ROLLER easy for reports and simple to teach others on!

Greg
Note globale
  • Secteur d'activité : Musées et institutions
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Flexible fields please.

Publié le 2024-06-27

Implementation and training happen to those in charge of purchasing roller and much of what we do...

Implementation and training happen to those in charge of purchasing roller and much of what we do on a daily basis we had to figure out on our own with trial and error. Currently my confidence that we are doing it most efficiently is low.

Avantages

pricepoint. We have a unique application and it doesn't always fit what we need, but niether does anyone. So if we have a product that doesn't exactly do what we need at least we can have a less expensive one.

Inconvénients

The fields on forms are not very smart. For example when entering a phone number you must enter it in one and only one way or the form is rejected.

Réponse de ROLLER Software

Greg, thanks for taking the time to leave your review. I'm sorry to hear you don't feel you're using the product as efficiently as possible. Please reach out to me directly so I can connect you with someone who can review your account.

Joyce
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use

Publié le 2024-01-30

I use it every day for payments but also for reservations. It is easy to use

I use it every day for payments but also for reservations. It is easy to use

Avantages

Easy to use for everybody. All of my employees like it

Inconvénients

Reports can be more specified by product

Réponse de ROLLER Software

Joyce, thanks so much for taking the time to leave your feedback about ROLLER. We're thrilled to hear you and your employees are finding the platform easy to use. Please reach out to our support team - available 24/7 - if you have any questions about reporting that we can help answer.

https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs

Joslyn
Note globale
  • Secteur d'activité : 2128
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Catch Air Austin

Publié le 2024-07-08

Avantages

Helps us organize parties and schedule them and get the customers what they want easily

Inconvénients

Not being able to assign multiple people to orders

Réponse de ROLLER Software

Joslyn, thanks so much for taking the time to share your feedback. We love to hear that ROLLER helps you organize and schedule parties. Please be sure to submit or vote on features in our public roadmap in the app so we know what features are most important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Michelle
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

BWP front entrance

Publié le 2024-02-13

Great. But sometimes the end of day money doesn’t balance through roller even though manually it is...

Great. But sometimes the end of day money doesn’t balance through roller even though manually it is correct

Avantages

Easy to click a product and price. It also tells you the change and you can take dual payments.

Inconvénients

It often freezes when it needs updating in the middle of the day

Réponse de ROLLER Software

Michelle, thanks so much for taking the time to leave a review. We're happy to hear you're finding ROLLER easy to use and take payments. Please be sure to reach out to our support team - available 24/7 - if you're still having issues with reporting.

Max
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Understanding the Industry

Publié le 2021-03-11

I have developed a really strong relationship with many of the team members at ROLLER from various...

I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.

Avantages

ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.

Inconvénients

I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.

Melanie
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Point of Sale

Publié le 2021-03-12

Avantages

Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.

Inconvénients

Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned.

The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.

Garry
Note globale
  • Secteur d'activité : Secteur maritime
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Fishing for new customers

Publié le 2022-08-29

I think the experience has been very good, it works, no shutdowns or crashes, we can sell our...

I think the experience has been very good, it works, no shutdowns or crashes, we can sell our attractions and customer support is there for you when needed.

Avantages

I love roller as I can add our own graphics and text to advertise our products.
I love the ease of sending passes. the digitization is so easy and helpful.

Inconvénients

I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out.

Richard
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Planet Golf

Publié le 2022-08-16

Avantages

The ease of use of this product is a key feature for our business. Combined with the onboarding support from Roller which was excellent. I felt supported throughout this journey. To be honest we haven’t needed roller since this point as the system has worked flawlessly, but I know they are there if required

Inconvénients

None to report. The initial setup is a little pricey but long term worth it

Paris
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Step Forward

Publié le 2021-07-13

Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an...

Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an enquiry. They walk you through everything in the programme and there online resources and troubleshooting cover 90% of the follow up questions we had.

Avantages

Alignment of our POS and Online sales was the key driver, especially post Covid so we could manage attendance. We had a number of demonstrations and while some other products were more powerful, Roller offered the core elements and an intuitive system. They also offer a variety of solutions so you don't pay for what you don't need.

Inconvénients

Like any new system you have to learn the different aspects of the software. It can be confusing at the beginning as there are a number of things you have to set up before you begin loading products etc. Also once you begin to use it you start to realise there may have been a simpler way of doing something and it can be quite a process to go back and change all the different areas but this is an issue you will have with any system like Roller.

Zishan
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All Visitor Attractions Need Roller

Publié le 2021-09-17

Avantages

Roller is easy to use, has loads of useful features and is very customisable to fit most requirements for visitor attractions. The integrations and API connectivity helps to link other systems.

Inconvénients

Costly add ons such as the mobile check in device. The app should work as well with any android device.

Alternatives envisagées 

Rezdy

Pourquoi passer à ROLLER

Ease of implementation and better functions
Toby
Toby
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Easy, Fast and efficient

Publié le 2018-12-27

Roller has allowed us to fully go online. With all parties and jump sessions going online boasting...

Roller has allowed us to fully go online. With all parties and jump sessions going online boasting our income from customers who are now able to book their favourites any time!

Avantages

Roller allows easy modification to best suit your venue and business. From the moment of talking with CSR, we were sold on what the system could do. Our project manager, has been excellent in helping build the software to support our business. All issues have been resolved super fast, and with a direct line of communication from the start. The fully customizable customer checkouts is a massive PLUS!

Inconvénients

Whilst modifications are easier to do than a lot of other softwares, I do feel as though this came at a cost of how much modification you can do.

Tyler
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best software on the market for entertainment facilities!

Publié le 2021-05-13

I'd give ROLLER a 10 out of 10. It's smooth, experience friendly and can be reconfigured in a...

I'd give ROLLER a 10 out of 10. It's smooth, experience friendly and can be reconfigured in a matter of minutes if need be. Most of the support articles have helped me get through my struggles, the onboarding process was clear and concise, and our sales and onboarding team was professional and timely. Would definitely recommend.

Avantages

ROLLER software is very user friendly, simple to understand and train employees on, and allows a ton of customization for our branding and needs.

Inconvénients

I'm not a huge fan of the phone/email support offered. I would like to be able to pick up the phone and call someone to quickly resolve my issue, however, the only options are to leave a message for a call back or submit a support ticket. That being said, often times the website support articles and topics have come in very handy when applicable to my issue.

Julian
Julian
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great software with some deficites for individual improvements

Publié le 2019-12-23

Avantages

It is very easy to use, has a very good and functional design and offers a wide range of functions.

Inconvénients

It is difficult for them to solve challenges for different markets. Individual functions/improvements can hardly be made.