Gymdesk - Avis

- Easy to use
- One stop shop - the creators have thought of everything
- Simple for members
- Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

- Would like a little more flexibility on the Design templates for the website
- Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

The team is quick to respond and open to suggestions for features.
The setup is pretty simple and easily integrates with payment software.
The FrontDesk option is a nice feature for allowing students to check in.
Great set of features for the price.

Updating members isn't always easy.
Some of the links and buttons don't work as expected.
Ability to customize memberships, especially for 'no cost' memberships, is limited.
No feature to allow for more than one version of a waiver to be used at the same time or to include a waiver and a membership agreement during the sign up process.

Reasonably intuitive feature set for 90% of features
Highly responsive support team
Reasonable price point

Dealing with families:
- no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts"
- cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced
- no simple way of toggling a student between memberships without cancelling entirely
- no way to list custom fields on members overview
- no way to see on members overview screen which customers have credit card on file

No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

Ease of use and presentation. The simple, yet data heavy presentation allows the user to have important information at the fingertips without unnecessary navigation.

Report customization. Probably not so much for the M.A. facility, but gym operators with a wide range of customers need to be able to generate custom data reports, especially those facilities who rely in part on dues reimbursement from member insurance programs. A growing segment of business as the aging population increases.

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request.
- Clean UI: easy for both us and our members to navigate the software.
- Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc.
- Integrates with a variety of payment processors

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

Very easy to use integrated with the Australian direct debit company (stripe), nothing is over complicated and hard to find and the (help) tap is actually very useful and I have personally used it multiple times!

The only con I would say is that all communication is dealt with over email the replies are always prompt what is good!
But that is the only communication that is offered between client and MAOR it would be very beneficial if there were other points of communication e.g skype, phone call etc, especially at the beginning stages of looking to sign up other than that I think it is a really good software for martial arts schools and I am very happy with it!

I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly.

There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround.

The ease of use is what I like most. Everything is easy to use, even our members have mentioned how much easier it is for them to use.

Would be great if you had an App version for members also. Also an Event section, i.e putting on an internal comp or grading and our members could register for the event through this program.

Easy to keep track of visitors/potential new members. Great dashboard overview to see quickly any overdue fees and information

We run a lot of kids classes where a day(s) needs to be selected for them to enrol. Currently we need to create a lot of day combinations to accommodate this

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Members can admin their profiles themselves and keep them up to date
Recurring payment and customized membership options
Homepage set up via MAonRails
Various Admin / Staff profiles with different access options

- payment options not compatible with Switzerland ;-)

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches.

There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation.

All-in-all, great software and major bang for your buck.

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client.
2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc.
3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly).
4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.

-Student/Attendance Tracking
-Billing/Invoicing
-Memberships
-Easy to set up and import data
-Affordable pricing for the software
-Amazing customer service
-Interactive portal for students/parents
-Highly customizable
+ So much more

There are little to no cons to Martial Arts on Rails. Even if there are bugs or questions contacting them will you get you a response very quickly and you'll be guided to a resolution.

This system is extremely user friendly and it has been a smooth transition from our previous software. Very easy to navigate through all our memberships and features.

We have not had any issues with this software that wasn't promptly addressed by customer service. We needed an option of entering multiple payment methods in membership accounts and the option was provided the next day.

Having used a couple products prior, this one works best for our schools, because of the size, the affordability and features. We use to have to carry hard copies of paperwork/release now we can pull it at any location, even at tournaments sites if needed.

The inability to just read or replay to messages seems to be a bit problematic as I get email notifiations, but, if I don't read the email or on the message screen, those messages may go unanswered for some time.

Easiness to use from any platform, as well as the support team that is 100% reliable in term of consideration and reactivity.

Minor adaptations that I would like to have for a better fit with our regional sport's issues.

The interface is sharp, and simple to navigate and find what you're looking for.
Able to set up a trial account and poke around without first having to sit through a lengthy pitch.
Developer responsiveness and support.

The interface isn't very customizable (the color scheme and icons). Also the options for layout are pretty static.

What I like best is that you can access all different areas from one page and it is convenient to use. The Dashboard is also great as it tells you what is going on with the member's payment, birthdays and who has been absent from class lately.

The least thing that is confusing is that when you login as a manager, it takes you to a page where the login is still showing on the page and not straight into the admin page. So, if you are not aware, you will try to login again and again whereas you can just click the admin button.

Clean, intuitive UI that is very easy to use and maintain our memberships. great product, even better customer service.

when i started using this software, there was no integration with GoCardless- however since then, Gymdesk has implemented this! They were great at communicating the update to us.

Website integration is awesome, I use square for my business and as far as I know this is the only software that integrates square into there system. The cost compared to kicksite is better as compared per student.

The only invoicing available is reoccurring would like to see one time invoicing for products or tests. Also would like to see more done with the ranking, maybe being able to put in requirements so to be able to track students progress also maybe a way to advance a testing group with a single click.

Aside from the ability to customize this software to meet our school's needs, the team is very responsive and always willing to answer any questions we have! They have even been able to implement some small new features within a few weeks to make our experience that much better!

There aren't many things negative about this software; the only thing may be integration with more apps. However as fast as they are improving, I wouldn't be surprised if that happened soon!

I really enjoy how easy it is to set up memberships, schedules, personal training and other sales using Martial Arts on Rails. Loads of flexibility for payments and how you choose tot run your business. We're a small, not for profit boxing gym so flexibility was absolute key.

I would like if there were a way to track athletes progress more a long with coaching plans so I could keep everything in one place more efficiently. Also, I know its not in the cards and it's not a huge deal- but would be amazing if there were an app.

Super easy to use, it works, and if you have a question they are very responsive.

Would like to add feature of being able to put in emergency contact photos. Also be able to click on members photos to enlarge an adjust. Some members add photos that are poor quality or too small to see their face clearly.

I use this program constantly for my school

Sometimes it was hard to understand linking sites to it. However the administration helped and sorted it fast with me

It is quite intuitive. It does so many things for me that I would spend endless time trying to do for myself. It is also priced fairly.