Time To Pet - Avis

When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.
I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!
I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.
I also really like the reporting options. I use Quickbooks but the reporting options are different.
TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.
They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!
I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.
So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

I like that it is intended to make scheduling easier for pet care professionals. I also like that it keeps a good database of client information that is always accessible when out in the field.

It crashes A LOT and customer service is not that easy to deal with. I have grown frustrated with this software and went back to using a different platform that is much more user intuitive.

TimetoPet is an awesome app. We are a medium size pet sitting and dog walking company servicing over 2k clients with over 40 staff. We could not provide our clients with the level of service we provide if it were not for TTP. Our clients comment positively about every aspect of the experience with this product from the 'report card' they receive after every visit to scheduling their services through their computer or their phone.

The only improvement i would encourage is a more robust self serve reporting feature. But I like reports and analytics more than most folks, so it could be just me.

Time to Pet was easy to set up and the learning curve did not take me long. I am not a tech person so the tutorials helped to ease any anxiety. Their customer service is always very timely and supportive.

I have been using this software for over 4 years and so far I do not have anything that I like "least".

This software is easy to use for the staff and for the clients. The customer support is 100% above par for a US based company. They really care about the end results and processes for their clients. I would refer them for life!

A little confusion for customer's booking multiple day appointments but easy to overcome and TimeToPet will be very responsive when you ask for a hand.

It is VERY customizable and allows users to create profile questions and fields, and determine which are mandatory for new clients to answer. Searching and pulling reports is very easy, and our pet sitters love having access to all of their clients on the app, which is amazing! The conversation feature is great as well, and allows us in the office to be included in conversations between pet sitters and clients, and chime in where needed. Can easily see where keys are located, and even has fun features like pet birthday reports, so we can reach out to clients to wish their pets happy birthday. Many clients choose to keep their credit card on file, and running charges is quick and easy.

Once you set up a template, you can bulk edit most of the details in it, except for the frequency. For example, if someone gets walks Mondays and Wednesdays, and decides to add Tuesdays, I can't open the original template and just check "Tuesday" to add it to the template. I have to create a new service for just that one day. I don't like that I can't require credit cards on file for just NEW clients, it's either all clients or none.

We LOVE Time to Pet. We implemented this software in 2016 and it literally changed the entire way we do business. We tried a few other pet care software systems before TTP, and there was really no comparison. Not to mention the team is really incredible, helpful, and attentive to everyone's needs.

There isn't much, honestly. Anything we've "needed" or have been lacking in the software, TTP has been extremely quick to take it into consideration and made adaptations to our needs, or help us understand how we can make the software better work for our systems.

One of the first priorities when I set up MGB Pet Sitters, LLC was to research, test, try-out free, and decide on a scheduling program. I'm not a high tech person so it had to be easy to install, set-up, and use. I tried four programs. Time to Pet met all my expectations. TTP has grown with the industry; updates are helpful and increase our effectiveness in customer service.

The best reason to by Time to Pet is the company leadership and support staff. When you send a question or problem the answer is promised in one day but usually arrives within a few hours. And the answer is always on point. I'm happy to recommend this software to everyone in the pet care business.

Any issues I had have been addressed. The knowledge base articles have helped me with a few things I did not understand.

Having everything in one place (pet info, client info, scheduling, invoices, payment processing) has changed everything for us since we switched from all Google based products. We love that the clients have the ability to see their schedule and update their info on their own. It's also great to be able to determine how much transparency the owners actually have with different feature options for their end.

My team has a one-stop shop for all information and communications on an easy to use app.

It stores all communication in one easy place, as well as any pictures taken of the pups!

The developers are quick to respond to any questions or issues and they are an absolute pleasure to work with. They also truly value the needs and requests of the users and are constantly upgrading features.

It's hard to think of any! I suppose I would say the relay messaging. It would be great for there to be a way that a client's response went to only the people who sent the original message, rather than the listed team members for that pup in their profile. But truly, that's not a common issue.

Client portal. It easily allows all client communication in one spot

Not really geared towards pet boarding. I like the walking and pet sitting features, but if you board pets, it’s not easy to use

Invoicing made easy a great software where everything is in one place.

Scheduling can be difficult. Trouble making templates Payment feature need more clarification I don’t use y’all’s payment in software and probably should

Time to Pet makes managing my pet care business a breeze. I am able to see what my employees are doing without having to micromanage them. I am able to stay connected with my clients and they are able to stay connected with my employees without my employees having to share their personal phone numbers. Time to Pet gives EVERYONE peace of mind. The reporting helps me see how the company is doing too. Customer service is top notch.

The price is the only con and obviously, I think it is worth it.