TeamUp - Avis

J’aime l’étendue des possibilités et la simplicité d’utilisation ainsi que le support client très réactif même en français ;-)

Le fait que les clients ne peuvent pas voir qui a réservé avec eux la session et aussi le design des factures quand on s’adresse à une entreprise et pour les normes françaises.

The integration process was made easier with the fantastic assistance of the support team who were always available to help. The system works well. Team up continually work to stay up to date and have integrated Zoom and On demand video service in these last few years which have helped enormously.

Possibly a class swap option within the courses.

It’s very easy to use, it has almost any feature and set up you can think of and it’s quick to use and flexible to fix when you add a new class or change an old one.The payments are easy too, to collect and set up how you want them. The memberships are easy to use and events are a cinch to set up and charge for.

Not many, only the lack of a grading system for martial arts classes, and the check ins could be nicer and easier a bit.

Good to be able to schedule classes happening simultaneously. Good to inbed in my Wix website.

Terminology and interface isn't intuitive. Almost too many options for use and this can be complicated.

The adaptability for our type of business, customization and ease to use and implement. Very intuitive also for administration and teachers

Very little customizable interface features for the look and feel of the business. The app could be more complete (but the basics are covered)

I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!

Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!

TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.

There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time

It runs itself and new clients just show up at my door

Book holidays on the calendar and pro [SENSITIVE CONTENT] next payments.

The ease of use for our members, the way you can analyze business metrics.

It would be great if it was easier to amend membership pauses

Ease of use for both user and provider.

Support is poor as it is difficult to get answers to questions but once answered the issues are resolved quickly

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this time we pay an other software for that (difference VAT for different product and billing modification, and simplicity= time winned so more time with client so better service)It could be awesome if caisseenregistreuse.fr could be synchro with teamup. appointments add-on : i tested it and not satisfy, pt reservation, and evolution/modification of the schedule is complicate and too long to fix it. Why not like the principal schedule mode?

The software is very good value for money compared to competitors, the customer service is sensationally good.

There are some restrictions in methods of charging (it would be so handy to have an option that allows the customer to add a second class immediately after the first class - back to back classes - at a discount).

Some of the back end navigation is a bit fiddly and the user journey takes quite a few clicks for some functions. BUT I don't think the other software options are any less fiddly and there is fantastic customer support anytime you need guidance.

Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session.

Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red.

Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Its easy to use software ideal for beginners and people with a small member database.

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports.
Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention.
Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

It's awesome, so easy to use and manages everything I need. support is fantastic and the whole system just saves me so much time and stress.

the one thing I would say is the "active clients" section could be more accurate

The integrations are the main reason I started to used this software. The go cardless direct debit system is integrated with this software which is something I'd been looking for and hadn't found until I came across TeamUp. The support have been great. They have been very helpful from day 1. I am not the best with technology, any questions I have are replied to quickly with useful information to help run my business more efficiently.

I think the system is clear - however, some of my retired clients struggle with the system sometimes.
I think this is because they don't read the information such as terms and conditions. What frustrates me is the 31 day cancelation duration when members don't read this and cancel via gocardless (not many do this) but the team up system doesn't' realise they have cancelled their direct debit any continues to try to take the payment which is the correct thing to do but it'd be great if there was a way to prevent this or make it even more clear so they understand 31 days notice means 31 days notice. In future I think a way of paying through crypto would be great way to reduce the % charge from stripe and go cardless. An alternative to a top up would be great so members with a monthly membership can add 'ad hoc' classes to their membership for a one off fee, say £10 per class for those slightly longer months, or when they have extra time to take classes.

The customer service is the stand-out feature of this software. It has loads of great functionality and does all the things I need it to, to be able to run my independent yoga business. But the customer service is really the most impressive thing. When Covid-19 hit they had a guide produced for their software users immediately, with information about support for fitness businesses and how to use the system to adapt. They then produced new features and integrations within a week, which has meant I have been able to pivot my business to being online very easily.

I find the system really adaptable and I there isn't anything I have needed that I haven't been able to do. I would like to see a bit more development around the Courses feature as I am using this more and it doesn't have quite the same level of functionality as Classes, but it's a minor issue.

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Team Up is easy to use, to navigate around, to run reports and to manage income. It links with Zoom for online sessions. The Customer Service team are very helpful and knowledgeable. The chat function works well. As a scheduling system it is easy for our members to use too and to have on their home screens to access simply.

It works well for what I need it to do on a laptop. However It occasionally doesn't load from my mobile home screen.

I like the most that save me time to manage clients, payments, statistic, booking, online planing and all the rest.Its all so great about this software

For me I'm missing the option to add a membership fees when someone buy one of our membership options. I would like that that amount could be add directly when you are a new member and you choose one of our options. I'm missing the option of giving the access to one of my Managers , of seen everything about the account unless the Rapport of money we get , I mean I would like to give access to everything but Not to the amount of our benefits.Missing the option of Only buying one entrance without having to creat the Entire Account ( with password etc, ) would be nice for people who comes just for trying , fill up Only name, and mail and phone and payment, and some conditions but not the entire process of opening and account ....

The customer service is second to none and the members find it easy to use.

Sometimes setting things up is challenging but the team are always on hand to help and test things!

My [SENSITIVE CONTENT] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before

I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it.

Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too!

Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option.

payments management work great, perfect integration with zoom for online lessons, employee roles and access management, no issues with inscriptionswaiting list

managing recurrent memberships slots is a serious problem we are forced to work with exel too due to these limitations of the system.The admin should not be limited by the same conditions as the clients when modifying reservations. the admin should be able to leave notes for staff on the lesson slotscustomer service could be faster and the spanish customer service is gone.

I enjoy having a real time look at what is happening NOW with my students as well as what has happened historically

I don’t like the ‘custom’ section for time periods - sometimes I quickly like to scroll back 18 months to see what was happening and it only automatically sends you back to only 12 months.I was unhappy with the ‘at a glance’ graphs/pie charts of cash flow etc but now that’s been amended with enhanced features