RedTeam Flex - Avis

*RedTeam offers our small business the opportunity to engage with our project generals and owners on a sleek and professional platform. Not a lot of other small businesses in our area use programs like this, it gives us an edge.
*We have several people working for us in the field who aren't always very 'tech savvy'. The mobile interface is very user friendly for them. They log daily reports and use the uploaded plans and specs all the time. Each morning I log onto my work station and I can see where all of our guys were the day before. It helps me keep up to speed with what progress is being made on each of our jobs.
*Billing is easy to keep track of for each job, and it's nice to be able to add change orders and manipulate our schedule of values when needed.

* The submittal process is a bit confusing. I believe it would be fairly simple to use if we were a general contractor, but being a specialty trade, we are almost always a subcontractor. I usually have to go in and process them from start to finish on my own just to have them in the system and available to our guys in the field.

From the administration's point of view. I like that the entire construction phase of a project is captured in one place; including contacts, liens (if any), buyout, letters, just to name a few. When closing out a project, there is no longer the need to use up space on your server storing information for future reference; it will forever be accessible via RedTeam. Customer service is great and friendly. I absolutely love that my company uses RedTeam, it makes the job faster. No need to spend time creating cover sheets like transmittals, submittal labels, RFI coversheets... these forms will automatically create themselves with the information and contacts on the project. It is a great tool to have and a life changer. No more unprofessional looking forms, or in the other hand, no more spending hours making all forms uniform and looking great every time you have to use them.

Once you build up the vendor database, and it starts becoming massive... it will take what seems forever to load, and search. When editing a vendor profile, and you need to edit another vendor profile, you'll have to wait for the list to load again every time you have to open a profile. Another one is that the contact list on each project preloads itself, instead of the admin picking the names to add to the list; the admin has to spend quite some time "removing" the names you don't want to the list. Last time I created a contact list, it took me 30 minutes just removing over 130 contacts, and adding ones that weren't there. And every time there is a new hire, prepare to revisit the contact list for EVERY job you don't want this contact to show.

See comments below under Overall Experience

See comments below under Overall Experience

Iphone App. Its easy and fast to work on.

There's some unnecessary process on the submittal area that in most of the project we don't use and there's no option to remove or jump that process.

Drawings dont' have a good platform to do annotations or write on it. Including on the phone app.

I really enjoy their Webinars and their Chat With RedTeam function. It is very helpful and they are always readily available to help us. It is nice to have the organization during the bidding phase, and also very nice that DocuSign works with our commitments!

It is difficult to learn the process of configuring things. We had a hard time setting up roles, because it seems like once it was set up, there were certain things that weren't configured and we would have to wait for rep to come back into the office and configure a certain role. There are pros and cons with configuration, but it has caused us the most trouble so far. We are much better with it now.
Aside from configuration, there are a few functions we wish they had, but they've been submitted as Ticket ideas. However, we have yet to hear feedback on our ticket ideas. We will be notified once they've been addressed, but some are 5+ months old, and no feedback yet.

This software has been a critical part of managing our multiple projects. It allows us to build jobs from the very beginning and keep everything in once place. If problems or questions ever arise you can chat with a representative immediately. I don't think I've ever waited more than a minute or two to be connected to a live person. I have truly never worked with another software company that delivers this kind of customer service and it is a game changer. It makes all of the cons that much less troublesome because there's always someone there to work through them with you.

I think that this software is still growing and developing so eventually these may not even be issues anymore, but the thing I like the least is that there is a lack of any kind of portal that the subcontractors can log into to view POs. The clients also can't log in to any type of portal to view current schedules, See an open list of RFIs, Submittals, etc. That makes these processes very manual and I think it would be a huge time saver if they had a higher level of access.

It is an all in one project correspondence to customer, accounting, subcontractors, and suppliers. I like its user friendly built and its professional look on their templates.
Training for users on different roles are also available. It is very easy to contact help via chat.
The builder of the software is in Orlando. We are also in Orlando.

It does not integrate with our accounting software QuickBooks Desktop. It can integrate with online software though.

Project management duties and financial duties can be done within the same software

The help section is great but there are key areas that still need improving. It would also be nice touch if the help and tutorials were laid out in a succinct manner that started with inception and walked through the typical processes of a project. From inception through punch out.

The use of tabs to organize is very user friendly. The ability to compare vendor quotes at bid phase is very time saving and helpful. The way that daily reports can be used to create a weekly report for my client is a big time saver as well.

The submittal tab does not automatically record when the submittal was transmitted via email, but it does allow you to copy yourself in the email, this just creates another place I need to store project information. The punch list is very helpful in communicating with the subcontractors, but needs to be able to communicate completed items to the client.

Integrates with QuickBooks Online and PlanGrid. Manages the development process from estimating to invoicing.

It’s connectivity to costs and billings. The availability of documents from the cloud.

The formatting of the documents for printing is very bad - light blue and gray fonts don’t print or copy well. It also is formatted such that it uses a lot of paper to print and could be condensed.
The submittal stages are very cumbersome. Better to have fewer categories to move through the approval process.
It has been discussed with Redteam that there would be a more user friendly way of storing electronic files, PDFs, photos, etc. we use “issues” boxes in Dialog but it doesn’t search very well.
The phone app should allow access to more documents and financial audits.

Software is very aligned with the construction industry and very much aligned with how General Contractors operate and they are working to make it more user friendly for the subcontractors of GC's.

The options for reports is a little limited when trying to run a report for looking at multiple jobs at one time. Not enough options to create single line reports - Seems like only detail is the only versions produced. They can be exported into Excel but then you have to spend time on each report every month to manipulate the information. They need a way to create a report and save it so that same report can be reproduced weekly, monthly, etc without manipulation.

It is cloud based that can be used via web browser or on the mobile application and can be used anywhere with an internet signal.

The user interface is not fluid and user friendly with regards to daily items (i.e. RFI's, submitting multiple submittals).

Customer service is great. They are very friendly and want to help. If they don't know the answer they will find it for you.
You can get on RedTeam from anywhere you have the internet.
All your information is saved in one location.
I think RedTeam will be great when it is fully implemented and all the "bugs" are worked out.

Harder for some to use that are not very knowledgeable on computers.
Start up of the software needs to have more one on one help. Videos and Webinars are very helpful but it would be nice to have one customer service rep that gets to know you and your company that can help you through the whole start up and not several different reps that you have to re-explain things to.

It's very well thought through. Very complete in the picture it can paint. I appreciate the fact it interfaces with GBO rather than creating a stand alone accounting engine. Now, I get the best of what's available with QBO, and RedTeam focuses on what they do best.

Identification of the various functions. Sometimes it takes a while to find a specific function. The good part, the functionality is there.

RedTeam really is thought out for the construction industry. Everything you need to know about your project is at your fingertips any time you want it. It tracks everything for you. You don't have your project information spread out in different folders or servers. Very user friendly. I've been using RedTeam for 9 years and can't imagine not having it.

There are a few areas that could use some improvement regarding invoices.

Everything is in one place.

Scrolling down on two side bars to see everything I may need.
The time it takes to set up our own documents in the configuration menu.
RedTeam's numbering of our projects. I want to be able to put them in my own order.

It works well for job costing for our current needs.

When I first started using Red Team I was able to call in and talk to customer support. That has changed and now I have to submit via online customer support. I currently have an issue and it hasn't been resolved in a week's time. Customer service responses are via email so the personal contact has been removed. I had another issue several months ago that was not resolved and just forgotten on Red Teams part. I will look for new software prior to my next renewal date.

I love the ability to send out bid invites and receive bids through the software, which is a major time saver.

I'm not impressed with how often it goes out or the fact that it can be difficult to navigate at times.

Easy Access. We have several projects in and out of state. All our PM's can access it, wherever they are working. AND, I love the dashboard, so you can see what has been added to a job, by someone else.

The roundabout way to get to some of the information.
the filters are very specific.
Also, the cost. It is an expensive program.

The easy use and functionality of the software. I can be in touch with the project as long as i have internet!

Submittals are cumbersome but they've always been on all CM softwares i've used.

The set up and implementation and whenever I need assistance I get a prompt reply with help.

There are still items to be improved, however they take the suggestions seriously and those are usually included on the updates. Also wished it would link w/ Quickbook Desktop which is being worked on, it does currently with Quickbooks Online

We based

Support and product development.

Document Control, helps me find what I need and keep it organized for my clients.

Expense Authorizations seem to require a lot of effort.

Great value and job site records and document control.

Very narrow use in billing functionality and alternative invoicing on projects. Too many permissions.