TapMango - Avis

The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns.

The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered.

The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret.

Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste.

The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees?

* Customer service is top notch!
* All the possibilities for the software has great potential.
* There is no other customer rewards program like this out there.

It is NOT easy to use. We have an online store as well as a physical location.
*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile.
*Customers are having a hard time connecting to our store on the tapmango app to view their rewards.
*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial??
* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality.

Its performance has been outstanding, and none of its features have caused me any issues.

The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;

Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key.

We have tried several of the popular rewards programs for our business, but none of them compare to TapMango. Our customers absolutely love the program, and the program is very easy to use. When we send out a custom campaign for a sale, our sales numbers spike significantly. This program easily pays for it's monthly fee inside of the first few days of each month. I highly recommend TapMango.

TapMango is still a smaller company, which means that the service is always very quick and tailored to your specific account. This also means that they don't yet have official featured integrations with some of the big name POS software companies. I know they are working hard on this though, and it will get there.

Online ordering, Rewards, database of our customers and able to reach them with promo

Running a campaign is somewhat difficult. I still have to have my sales rep walk me through it.

Fully customizable around your business needs. This is a great CRM software designed to get your customers back through the door. Take away the guess work and know your return. Customer service is super friendly and always available.

Nothing bad to say. Everything works as intended...

Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking

I would prefer a tablet that doesn't require flipping to access admin screen. Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.

TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave. Customers
also love the key tags that can be set up to access their rewards faster!

The integration with our Toast register.

Ease of use for clients

Sometimes organizing Campaigns can get confusing.

When we first opened my business we started using TapMango from the start and our representative, [SENSITIVE CONTENT HIDDEN], has been the best help whenever we have questions or want to roll out a new feature. I love how easy it to use both for creating new rewards/vouchers and for my customers. By far the best customer service I've ever received.

The only con I have about Tap Mango is the 3rd party integration about taking payments, but our representative has been the best when it comes to working around those situations.

versatality

nothing