Infoplus - Avis

Very intuitive portal on the 3PL and the client side. Quick to implement. Reliable. Smooth. Scalable in terms of order volume/clients.

Limited customization abilities. All the table stakes requirements for a WMS are there, but if you want to custom build enhancements it'll either be limited and/or costly.

I appreciate the number of options for shipping in order to keep costs down for our small business.

Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.

That it is connected to Shopify and when I cancel an order in Shopify it cancels it in Info Plus

I can't get a unit count on pending orders. We have alot of pre-orders and I want to go in and quickly and easily see how many of each unit is "on-order" and I can't see that at all. This is something I should be able to see daily.Also, if there is an address change on an order, I should be able to update it in Shopify only. Right now I have to update it in Shopify and then also go into Infoplus and update it. They should be linked in this function.

The scripts we are able to make have been game changing for us. It is simple to use as well!

The processing time and app. When we have heavy days with orders, it feels like the system can't keep up so we are trying to sort orders and it takes forever for us to just get to where we can work them. The app has always had issues. It normally works find but again, the processing can't keep up with how fast we want to pick at times which hurts our efficiencies.

It's overall very easy to use. There are many options to customize reports, and there is a lot of visibility.

It would be great to see a dashboard for orders — how many shipped in a period (day, month, quarter, etc.)? What states are the orders shipping to? What items on orders are running low on stock?

Absolutely nothing. This system is not meant for warehouse management.

That unfortunately it was the only option we had at work.

relatively easy to use and i can manage the impt features by myself

UI could be improved inventory hard to see all in one placeshould give quotes when creating shipping labels so you don't have to create the order> wait for account rep to give quote > approve -- extra workthere's a lot that i don't use because it's not super intuitive

It is so easy to track, manage, and fulfill wholesale and e-commerce orders.

It is sometimes prolonged and hard to work on. Once an order is processed, there is no way for the user to make changes to the order.

It is pretty straight forward and was easy to get my team to use it daily.

Infoplus is was the platform our 3PL uses for warehouse management. They have multiple customers. The biggest frustration I have run into is that they cannot use certain critical settings for our account without affecting their other customers - i.e. adding the same item twice on an order. This would be a huge improvement.

The system itself once up and running just works. There is NEVER any downtime and it simply performs exactly how it's advertised.

Sometimes the search features make it difficult to find orders. Not often, but when it does it's a pain.

The features you get with this product are insane for the price.

My only issue is that you can only receive on a PO once. We split shipments a lot and send part of it by air and the rest by ocean. We never found a way to receive on the same PO twice.

It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.

I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.

I like that I can look up my orders effectively and cancel the order if need be.

I don't like that sometimes my order will say fulfillable when it actually is not able to be fulfilled.

Infoplus is easy to view all our inventory in real time, it keeps things organized and is user friendly

I would love to see more ability to bulk edit all components of skus, kits, items in infoplus. Limited on what you can bulk edit and how

Service is the best & it is up to date technology

Sometime system is hacked & trouble in inventory management

InfoPlus is like a giant spreadsheet. Once you learn to navigate you can manipulate the data to provide almost any report needed.

There are features such as add an item to an order. Or delete an item from an order that would be amazing functions to have, but are currently not available.

tracing features are great. Making reports are great too.

Mobile app has could be better. Could use more automation when it comes to label linking.System speeds are an issue as well at times.

I love the ease and convenience of Infoplus. It's straight forward and functional.

Sometimes the inventory counts are off, the functions to run fulfillment are tough to use if orders aren't separate.

ease of use, the customer ease of use. the many functions

we have some inventory issues that are frustrating. i wish there were other things we could do with infoplus that are not possible yet.

I like that it’s easy to use. And easier to understand.

I wish the reports could be exported into more file types. And that I could include things like ski’s on some reports.

When you manage a warehouse, you need reliable software. Infoplus doesn't look flashy but it does the job.

There is a learning curve to get started.

The software allows me to see in real time my available inventory at my 3PL. I can also easily create outbound and inbound shipments.

I use the system sporadically throughout the day and week and always have a tab open for it. The timeout period is short enough so that nearly every time I navigate to my InfoPlus tab and need to complete a task that I have to login again. A much longer logged in period would be super helpful for me.

The customizability is absolutely fantastic, Customer Support assistance from InfoPlus to get the desired results were also excellent in understanding what we're looking for, and giving more than one possible solution where possible.

User friendliness on using the system could be a bit better, and the site lags sometimes, likely due to the volume of data being fetched for each table.

Infoplus has a myriad of functions, most of which we need and use to operate our business. Once you get the hang of the platform, it's a lifeline to running the inventory and order processes smoothly.

Infoplus was quite complicated and confusing at the start. For a non-tech savvy person like me, I resisted learning at first, however there are video tutorials available and practice makes it much easier to use.