RhinoFit - Avis

super responsible customer service reps

My overall experience with RhinoFit has been excellent. My gym has been open for approximately 6 months, so there is still much to learn. Everyday I am expanding my knowledge of this software's capabilities. Having direct contact to members, and connecting with social media platforms has been beneficial.

I would not recommend this software to anyone. Pay the few dollars extra and get a better service.

One of my businesses has a monthly subscription agency based nature and it is easy to manage my customers' payments through RhinoFit.

It definitely checks most boxes to run a gym but lacks so basic features

I thought 1.0 was way easier to navigate. Sure it looks nice and yes technology needs to keep moving ahead . However I feel like the usability got to complicated. Simple is better in my eyes. As an affiliate owner I now dread having to use the system. Where as the original I though was easy to guide through. I also feel that the customer service has really gone down hill. When there is a problem the responses are not super helpful. Also when the transition happened with 2.0 I believe that there should have been better communication. Sadly I am finding myself looking into different gym management software.

It allowed us to get information about clients onto a data base. This gave us a way to track their attendance. Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer. Members like to see their progress.

Rhino Fit offers excellent business management kiosk all is streamlined user friendly but accepting payment online through software is issue.

Waiting until I find the time to switch to more functionality and customized software

I was very displeased and stressed every day with RhinoFit

We're a school of traditional Japanese karate in Alexandria, VA and had used MindBody (MB) for five years before switching to RhinoFit in January 2017. We left MB because for two reasons. First, their monthly software and app fees (exclusive of credit card processing fees) to us increased from $ to $, yet in five years they did nothing to enhance the software features for martial arts clients. Second, as MB is extremely difficult to navigate, even experienced clients (like us) must call technical support weekly to receive guidance on how to utilize the software. Although through September 2016, waiting times for tech support were no longer than 12 or 15 minutes, thereafter, waiting times increased to between 30 and 90 minutes. Of course, we couldn't run our business under such conditions. So, we did a lot of research and concluded that RhinoFit would be best for us. After several weeks our conclusions are: (1) RhinoFit offers the powerful reporting capacity that we required, as well as WOD and other features that make running a martial arts business easier. (2) The transition to RhinoFit has been easy. We paid a $ fee for them to upload spreadsheets that we downloaded from MB. We had to manually input our students contracts and payment data, but RhinoFit does not lose points on this because we have found no software vendor that offers this service. (3) Our monthly fees to RhinoFit are less than 10 percent of what we used to pay MB. (4) Best of all, in these first weeks of using RhinoFit, there have been plenty of times when we didn't know how to use the software. After five years with MB, our natural inclination was to call tech support. However, we have found that we are able to figure out how to use RhinoFit on our own because its software is intuitive! (5) When we can't figure things out on our own and need to call RhinoFit, they pick up the phone after two or three rings between 9:00am and 5:00pm EST. No more waiting for a half hour, an hour or longer. In sum, in terms of ease of use, features and cost, we find it extremely hard to imagine any martial arts school choosing MB over RhinoFit. It's truly a no-brainer. Best of luck!

Rhinofit has been great for us, we moved from a mobile gym service to adding our own gym space about 2 years ago and having this system monitor and track everything and allow our clients to book in has been a game changer for us.

Over all it does manage our members well.

Over all I am pleased with the software. It does what I need it to do for the most part. For the money I would say I am happy with what it does and what it allows me to do. However, there are some quirky things that kind of get under my skin a little. The wod view changed. Now I have to type in 2016 to view the wods I last used. I often have to review the week previous to program. Its doable, but just a hassle to not be able to view them by last used without searching. When creating a WOD the cursor sometimes bounces around especially when I use the back space to correct an error. Sometimes it will move the whole line up a line and cause me to type over what I just typed. Just a nuisance more than anything. There are some reports that I have a hard time understanding why they are not there. If I want to search people by start date, there is no report for that. I have to find another report that gives me an idea when they started, like payment history. That pulls up a bunch of other people I dont need to see. I have always been given a work around that works when I asked for help. That's all good, but the software needs some adjustments. As as a future enhancement, it would be great if the software allowed you to track spending and put it in different categories.

We did a free trial with Rhinofit after buying a new gym. The software was VERY basic and the on-boarding process was terribly run. We were going to have to manually add all clients and biking information because we were told the keys could not imported. We decided to move away from this software and Rhinofit refused to refund our monthly dues and also charge us a termination fee upon exiting . The staff was very rude and did not seem interested in improving the software. They were more concerned about the building software on the back end because it is owned by a credit card processing company! I would never recommend this company to anyone

Overall Happy!

Rhinofit is good, we like it very helpful but somehow there is always something that we don't understand or something that wasn't like what we wanted. But the good thing is, we always contact the customer service and they are pretty helpful to solve the problem.

I like the overall experience. Rhinofit staff has really helped with tech support when I have called with questions so that is much appreciated. I just think there are some small technical aspects that could be adjusted to make this software a rockstar in the fitness industry.

The main benefit of RhinoFit is making it a simple process to link a member's payment profile with another. THis way, we don't have to enter the information twice.

Most client interactions can be done through Rhino. Integration with Mailchimp is a big one

Helps run the gym smoothly. And at the end of the month, when you get your bill, you're glad you choose RhinoFit over ZenP or Wodify

Makes my daily work simple and easy. Makes my members login simple and easy. Cant recommend Rhino Fit enough!