RhinoFit - Avis

Easy to use platform and the price is just amazing. They also recently added Door access entry which allows my business to run on its own.

I wish they could include a POS together with this software. This would allow me to just pay for one software fee than to pay for another software just to charge pos

I find RhinoFit to be very helpful and gives me great control over managing my customers. customer service is superb!

At first, can be confusing but once you fiddle around in it, you get used to it. It is not near as complicated as all other customer management software I have used in the past!

The price is the only pro. But at the lowest price in the industry, you get exactly what you pay for. Low price = Low quality

This service is terrible. Let me illustrate:
- They offer no historical reports of any of your membership or incomes
- You can't look back at any months and see billing
- Very limited automated actions, so you have to manually check who's paying bills every month
- Customer service is atrocious. I've lost count how many times I called with a question and no one answered. The times someone did answer, the representative frequently had no solution to my issue.
- And worst of all, they prebill. I cancelled my subscription on the last day of my billing cycle, but they said that they had already run my card and could not / would not issue any refund.
Seriously, I've used Zen Planner, Wodify, and Push Press before. I'd recommend any of these at they higher price over Rhino.

Easy to use, and customer service is great.

So far no complaints. So far no complaints

i really like the ability to control payments and memberships. It is also easy to access the whole system.

I don't have a crossfit gym, I own a powerlifting/strongman. so the wod style system and gym classes are not usefull to me. also it would be nice if rhinofit sold barcode scanners and key barcodes for memberships instead of me shopping third party

It's not complicated and it has exactly what we need without a bunch of frills.

The inability to capture reporting over time and handling of recurring memberships.

Price, customer service to above average.

Lack of default reports and too many clicks to get basic info

To complicated. To many tabs make day to day operations easier.

I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

The price. With other services I felt like I would be paying g for features I didn’t want to use.

I wish I could pull up a list of members that haven’t checked in for a certain time period so I could reach out easily to those that might be MIA.

Price is very good. It works very well for what I need it to do.

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

Response time of Customer service when we have an issue.

The look and lack of updating features. We were told features were coming last year and no updates were made. We also have constant issues with the app and website.

It keeps all the members information organized. I like the automated emails when bills are overdue or when members have not come to class. It is easy to add products to sell and change the memberships around.

The app is not user friendly. You have to sign in every time, the buttons are hard to push because they are so tiny. The email does not have spell check, there is a lot of room for error when sending out mass emails.

The overall functionality for running this software platform helps me run my business, the reports are useful for tracking and projections.

1. The Calendar is terrible. Once to create a class it appears on the given days but the button/icon/tab representing the class is so small your finger cannot select it easily or enlarge it.
2. The financial management of a client is also very difficult due to delays of several days between debits processing. Failed payments are also hard to dicifer unless you jump across to Ezi debit and clarify if the payment has been successful or not, again due to delays appearing in Rhinofit. Sometimes it will say pending it has intact been declined or processed and the customer knows before I do. This may be time differences in banks in the AUS and the platform in the USA?
3. I need to be able to create memberships using one email, as I have children who don't manage their membership their parents do, and one email address is no allowed for multiple members, meaning if siblings join only one gets the email.
4. In Communications I cannot see the group emails I have sent to customers, unless I send it to myself and they sometimes don't appear in the individual customers communication section either!

it is easy is to sign people in into class. Posting WODS are user friendly, Wod tracking could have more features based on CrossFit workouts. It would be nice if there were badly reminder set ups for members to add to their calendar the class times that the would like to attend for the week.

The set features as will as the member ship feature are not very user friendly. Also, the screen shut down quick often when logging members in manually. The app is not very user friendly we only have about 10% that even try to us it. The WOD list page is backwards we should always see the current weeks would without click on the sort button.

Easy to use
App integration
It helps us manage relatively well

I wish there was a feature to block off classes if they are not scheduled by a certain time.

I wish this app was integrated with Zapier for integration. It would be much eAsier for me to manage.

I wish that members where automatically active rather than having to go and change them from prospects to active this is really time consuming

It's so easy to set up and to use. It's not complicated at all. It's worth every penny you pay for it my company has been using Rhinofit for 3 years now and have never had a problem!!

It's a little on the on the expensive side but it's worth every penny. One complaint I do have is that billing is hard to change if your changing it for someone.

Ease of learning and use.
Pulling reports is also easy.

The email blasts could be improved. Under Rhinofit a lot of our database clients were not getting our email blasts and the explanation was that they were being blocked. We had to go to MailChimp for email blasts.

The software is fine, it does what we need it to do.

Like virtually everything on earth, there is room for improvement. It I’m satisfied for the most part.

The product is simple and easy to implement. Our dojo was able to convert and begin using the software within one business day. It was literally an overnight turnaround.

The software lacks an ad-hoc notification system. We would love to be able to flag students so that when they log in at the kiosk they are presented with a custom message that we have flagged them for. This single feature would make the RhinoFit software a total package!

on a day to day basis most of what we do the software is easy to use.

Some features for example the notification for the miss you email still get sent out even when Member is on a hold. The software should be able to pick this up and make adjustments.

Value for money paid is great. The cost per transaction is very competitive. Member management and customer relationship management is seamless

Customer service may need some additional training to fully solve issues

It has useful tools for managing schedules - both group and private training, student management, workout of the day, and payment processing - for tuition and item purchase.

There are so many features that it can be overwhelming at times.