ComplianceQuest - Avis

ComplianceQuest...Above and Beyond

Publié le 2018-12-13

ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal.

For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest.

The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system.

We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Compliance Quest has it all

Publié le 2023-03-06

CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform.

Quality System Deployment in MedTech Industry

Publié le 2023-03-13

When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

All-inclusive eQMS solution for your Quality Systems management needs

Publié le 2023-03-25

The Best QMS on Salesforce

Publié le 2018-12-10

The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.

CQ - A great EQMS with remote capabilities

Publié le 2023-03-13

It is a good system which has provided overall flexibility and traceability in the workplace.

A full EQMS Solution for our Business

Publié le 2022-09-20

CQ review

Publié le 2022-08-19

Great tool with a Great Support Staff

Publié le 2022-07-22

Wonderful.

CQ solution

Publié le 2022-08-19

Pretty good the team is very suppprtive.

ComplianceQuest - Highly Configuration eQMS with Great Technical & Support Teams

Publié le 2020-09-14

Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly.

Out of 17 vendors, ComplianceQuest (CQ) was the solution for us.

Publié le 2018-05-24

We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, ComplianceQuest (CQ) was the solution for us.

Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together.

CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them.

Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go!

Compliance Quest delivers!

Publié le 2017-07-03

As described in the review. The users love it, thus they will use it

Highly Configurable and Practice Changing

Publié le 2021-01-06

We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

CQ is a terrific eQMS System!!

Publié le 2018-04-13

Great product, support, and people to work with!

Publié le 2019-04-18

COMPLIANCE QUEST- A wise choice to enhance and ease your Quality Management System!

Publié le 2018-12-13

Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization.
Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth.
CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response.

Cloud-Based Platform with Increased Agility, Efficiency, and Speed

Publié le 2020-08-07

Everything is automated and fast; we can generate reports for information, strategic, and planning purposes, which makes a huge impact on our productivity and efficiency.
The support and communication at ComplianceQuest have been top-notch, even on days when there was a lot of pressure.”

Excellent Customer Service and a well designed QMS software

Publié le 2015-10-08

We were looking for a QMS software and one of the consultants recommended that we look at a few cloud based QMS software. We were unsure if we wanted to go cloud since data privacy was critical. Reluctantly we looked at several cloud based QMS vendors and ComplianceQuest cloud based QMS stood out. The other cloud based QMS has got a long way to come to what ComplianceQuest can offer as capabilities, security and flexibility. In our opinion, ComplianceQuest offered us the best value for money.

We had an existing QMS system that was out dated and needed to be replaced. The vendor whom we had bought it from simply was not meeting our expectations. Our customers are global in nature and we get audited frequently. To meet these audit requirements and also to support the growth of the company, we chose ComplianceQuest to manage our QMS needs which included Document Control, Training, Nonconformance, CAPA, Audit and Equipment Management processes. We got all of these processes implemented in about 3 months. The implementation team was there the entire step of the way. In-fact, we had to tell them that we could not move at the speed they were willing to assist us.

The software works very well. Being designed using SalesForce.com platform, makes the application configuration easy and also effortless. The processes are used by management, mid level managers and line level personnel. I must honestly say that the software continues to exceed my expectations. Also, now I am suggesting that we should use more and more cloud based systems as they clearly are easier to implement and maintain compared to our in-house systems.

The reporting engine is very flexible and we can create almost any reports that we want. They gave us a good number of reports already in the base application. They also showed us how Dashboards can be created. I wish ComplianceQuest provided me best practice dashboards already as a starting point. When I pointed this out, they responded and gave us best practice dashboards as a starting point in just a few days.

I usually do not give recommendations. But when ComplianceQuest suggested that I perform a review, I told them I could not give them 5 stars as I do not believe in anyone getting 5 stars!

ComplianceQuest enhances your company's Quality Management

Publié le 2020-02-06

ComplianceQuest will provide your company the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

CQ Application works well. ISO and Healthcare Compliance - Mission Accomplished

Publié le 2015-11-09

As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements.

CQ did not let us down. The power behind the application and our success is the following:
1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed.
2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent.
3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform.
4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly.

I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

ComplianceQuest: excellent solution for a paperless validated QMS

Publié le 2017-09-28

A modern powerful QMS is both a foundational core system and a great sales tool as a medical device manufacturing/operations service provider.

ComplianceQuest

Publié le 2021-06-16

Overall a great experience! I would recommend it to anyone looking for a high quality platform

Doc Control and Training process made easy

Publié le 2015-11-03

We recently began using ComplianceQuest system for Document Control and Training Management requirements. My company uses the application for other processes as well. But since my job function is focused on managing the document control and training functions, my review is limited to this.

The software is easy to use. With little to no training, I was able to team learn what we needed to do and also develop training materials for the company employees to learn. We went from a paper based system to an automated system in less than a week. The application is fast and ensures that we enter valid information which makes reporting a lot easier.

The reporting function within compliancequest application is amazing. It is so easy to create new reports. Reports that my management want now can be produced in a few minutes. If needed, I can even export them to excel and format them to my liking.

The controlled document module works elegantly. The search feature finds the docs fast. The library feature allows for documents to be grouped logically. The document training matrix that the system constructs removes a large part of our training headache. The document approval process is easy to configure either by a policy definition or using the ad-hoc approval assignment. My management likes the ability to review and approve using their mobile or tablet device. Also, any outstanding training that is past due is now easily visible and I can take the relevant action.

I love the Social Collaboration feature within the software which allows the employees to chat with me or with the relevant authors to ask questions in either real-time or through posts about documents. This Social Collaboration capability alone has helped me and my organization to speed the document release process as the knowledge imparted to one employee is visible to others.

Life is Easier with HSE Package from ComplianceQuest

Publié le 2021-01-12

ComplianceQuest does a great job of taking what is normally an administrative function—meaning entering information into a form, multiple back and forth emails, phone calls, and manual sign-offs—and provides an easier, more efficient, smarter way to get it done. Our staff can now focus their priorities on higher leverage projects.