ComplianceQuest - Avis

ComplianceQuest
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100 avis

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great EQMS Platform
Publié le 2023-10-12
Avantages
CQ EQMS provides a user with Great to their quality data through its great data visualization and Quality Management.
Inconvénients
No features are missing in this platform which is very carefully designed and have all aspects to serve.
Réponse de ComplianceQuest
Thank you for sharing your thoughts on ComplianceQuest's EQMS platform. We're glad to hear about your positive experience with data visualization and quality management.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Quality System Deployment in MedTech Industry
Publié le 2023-03-13
When a configuration was requested we did not receive information on impacts of configuration and...
When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.
Avantages
Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded.
Inconvénients
Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Great System
Publié le 2024-04-03
Avantages
The interface. The system is easy to use.
Inconvénients
When patches are deployed, they don't seem to fix every issue in a controlled environment.
Réponse de ComplianceQuest
Thank you for your review! We're delighted to hear that you find our system easy to use with a user-friendly interface. We appreciate your feedback and look forward to continuing to support your needs!
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
NAMSA review of CQ
Publié le 2020-09-25
Avantages
The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.
Inconvénients
Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.
- Secteur d'activité : Textile
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CQ Growth is just... WOW!!! Absolutely Ecstatic to see what is around the CORNER!
Publié le 2023-12-05
Avantages
I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!
Inconvénients
Overall, really good experience with minimum causes for concern over the years.
Réponse de ComplianceQuest
Thank you for sharing your positive experience and highlighting the growth potential you've seen with ComplianceQuest. Your satisfaction and optimism for the future inspire us to continue delivering high-quality solutions. We appreciate your trust in ComplianceQuest and look forward to supporting your journey ahead.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A complete eQMS package with amazing capabilities to integrate with other Systems as CRM, ERP...
Publié le 2023-10-09
Great team to work with, always supportive.
Great team to work with, always supportive.
Avantages
All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.
Inconvénients
I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.
Réponse de ComplianceQuest
Thank you for your detailed feedback. We're delighted to hear about your positive experience with ComplianceQuest, especially the ease of using CQ modules and the extensive customization capabilities.
Your commitment to continuous improvement aligns well with our approach, and we're dedicated to working with you to enhance and support your specific business needs. We greatly value your feedback and collaboration.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ComplianceQuest To The Rescue!
Publié le 2023-11-01
I have had a great experience with ComplianceQuest from beginning discussions to solution implementa...
I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!
Avantages
I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.
Inconvénients
I liked least that we didn't start with ComplianceQuest from our humble beginnings.
Réponse de ComplianceQuest
We're thrilled to hear about your positive experience with ComplianceQuest and are honored to be your chosen partner for QMS. It's great to know our end-to-end, out-of-the-box capabilities have made a significant impact, especially in aligning with industry and regulatory expectations right from the start. We understand the importance of technology that keeps pace with today's needs, and we're committed to delivering just that. Thank you for trusting us over alternatives and for your enthusiasm about our solution.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very effective QMS tool in the market.
Publié le 2023-10-17
Avantages
-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable.
Inconvénients
Navigation is bit hard for the users who are new to the system.
Réponse de ComplianceQuest
Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find the tool effective, especially in terms of navigation, tests, and document search. We understand that there may be a learning curve for new users, and we want to assure you that we're here to support you.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
One Stop Solution for QMS
Publié le 2023-11-09
Awesome tool for quality management to every organization. Really impressive and flexible tool for...
Awesome tool for quality management to every organization. Really impressive and flexible tool for quality audits and CAPA management. "Flexible and readymade features".
Avantages
Products like Audit management, CAPA, Inspections, Document & Change Management.
Inconvénients
Some functionalities and features need to improve and user friendly with validations
Réponse de ComplianceQuest
Thank you for recognizing ComplianceQuest as your one-stop solution for QMS. Your feedback on enhancing certain functionalities for improved user experience is invaluable, and we're committed to continuous improvement. We're thrilled to be your chosen tool for quality management, and we look forward to further supporting your organization's quality initiatives.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CQ Review
Publié le 2023-10-15
Avantages
It is a powerful tool for managing quality-related activities in various industries. It has helped most of our clients to eliminate paper-based systems and automate audit management. ComplianceQuest has also helped users improve reporting and analytics capabilities, track nonconformances, training, and document control, and reduce complaint handling time.
Inconvénients
Risk management module needs to be enhanced further
Réponse de ComplianceQuest
Thank you for your valuable feedback. We're pleased to hear about the positive impact ComplianceQuest has had on quality-related activities. Your suggestion regarding the risk management module is duly noted. Your suggestions are invaluable in our continuous improvement efforts.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Complaince quest for QMS
Publié le 2023-09-14
Suitable for fast moving environment.
Suitable for fast moving environment.
Avantages
All futures particularly Controlled Document and Complaint Handling Management are very useful.
Inconvénients
Simple errors that need tobe resolved internally.
Réponse de ComplianceQuest
Thank you for sharing your positive experience with ComplianceQuest! We're thrilled that you find the Controlled Document and Complaint Handling Management features particularly useful and well-suited for a fast-moving environment. We appreciate your feedback and are committed to continually enhancing our services. Thank you for choosing ComplianceQuest!
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Experience
Publié le 2024-04-03
Avantages
Training features are the best, friendly user.
Inconvénients
75 limit training procedures to job functions
Réponse de ComplianceQuest
Thank you for your positive feedback on our training features! We're glad you find them user-friendly and effective. We appreciate your insights and are continually working to enhance our offerings.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Multi purpose Healthcare QMS Application
Publié le 2023-11-02
Avantages
All solutions/modules (CAPA, Document, Training, CO, Deviation, EHS) in one app. One of the top 3 QMS systems available in the market with very economical prices compared to peers.
Inconvénients
May be the multiple signatures in one step.
Réponse de ComplianceQuest
Thank you for your valuable feedback. We're grateful for your recognition of our competitive pricing and market position. It's our pleasure to serve your healthcare QMS needs effectively.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy UI, stable platform for use
Publié le 2023-09-13
User, admin, product owner
User, admin, product owner
Avantages
The document creation process is very easy to use and customize
Inconvénients
Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best in Class EQMS Platform
Publié le 2023-10-10
Avantages
Alignment to business processeses, data, reporting, visualizations, user experience capabilities. In addition to excellent customer service.
Inconvénients
This product is only available on salesforce platform.
Réponse de ComplianceQuest
Thank you for reviewing ComplianceQuest's EQMS platform. We greatly appreciate your positive feedback. Please note that ComplianceQuest is natively built on the Salesforce platform, contributing to its seamless integration and robust capabilities.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
CQ - A great EQMS with remote capabilities
Publié le 2023-03-13
It is a good system which has provided overall flexibility and traceability in the workplace.
It is a good system which has provided overall flexibility and traceability in the workplace.
Avantages
The ability to work fully remotely and to address all areas of the quality system is fantastic. The change system is well thought out and there is good flexibility in most areas to apply the system to whatever task you may have.
Inconvénients
There are some areas that as a small company, we find slightly inflexible. With less staff, sign offs are often a problem with the system not allowing for same person creation and sign off in some cases. The follow up with CQ has, at times been difficult and this is most likely due to being a smaller company.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ComplianceQuest - Highly Configuration eQMS with Great Technical & Support Teams
Publié le 2020-09-14
Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled...
Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly.
Avantages
CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start!
Inconvénients
Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.
Alternatives envisagées
SmartSolve- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall QMS system
Publié le 2022-02-28
Wonderful but changes need to be worked on with full capacity to meet customer needs.
Wonderful but changes need to be worked on with full capacity to meet customer needs.
Avantages
Easy to use, Self-explanatory UI, enables QMS operations automation to high extent.
Inconvénients
changes are not easily accommodated and need a large lead time for CQ dev team to implement changes. Customer service needs to improve.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best QMS on Salesforce
Publié le 2018-12-10
The support and expertise provided by ComplianceQuest along with their commitment to customer...
The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.
Avantages
The team at ComplianceQuest has brought years of Quality experience and put it onto the world's best cloud platform. My company specializes in helping Life Sciences organizations with their quality processes, GxP, and maintaining compliance in the cloud and we have been extremely impressed when recommending and implementing ComplianceQuest for out customers.
The workflow with each module follows best practices that internal Quality teams can trust with Part 11 eSignature and audit trail, combined with the robust security and permissions provided on the Salesforce platform.
Inconvénients
Nothing negative to say about this product.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Excellent Customer Service and a well designed QMS software
Publié le 2015-10-08
We were looking for a QMS software and one of the consultants recommended that we look at a few...
We were looking for a QMS software and one of the consultants recommended that we look at a few cloud based QMS software. We were unsure if we wanted to go cloud since data privacy was critical. Reluctantly we looked at several cloud based QMS vendors and ComplianceQuest cloud based QMS stood out. The other cloud based QMS has got a long way to come to what ComplianceQuest can offer as capabilities, security and flexibility. In our opinion, ComplianceQuest offered us the best value for money.
We had an existing QMS system that was out dated and needed to be replaced. The vendor whom we had bought it from simply was not meeting our expectations. Our customers are global in nature and we get audited frequently. To meet these audit requirements and also to support the growth of the company, we chose ComplianceQuest to manage our QMS needs which included Document Control, Training, Nonconformance, CAPA, Audit and Equipment Management processes. We got all of these processes implemented in about 3 months. The implementation team was there the entire step of the way. In-fact, we had to tell them that we could not move at the speed they were willing to assist us.
The software works very well. Being designed using SalesForce.com platform, makes the application configuration easy and also effortless. The processes are used by management, mid level managers and line level personnel. I must honestly say that the software continues to exceed my expectations. Also, now I am suggesting that we should use more and more cloud based systems as they clearly are easier to implement and maintain compared to our in-house systems.
The reporting engine is very flexible and we can create almost any reports that we want. They gave us a good number of reports already in the base application. They also showed us how Dashboards can be created. I wish ComplianceQuest provided me best practice dashboards already as a starting point. When I pointed this out, they responded and gave us best practice dashboards as a starting point in just a few days.
I usually do not give recommendations. But when ComplianceQuest suggested that I perform a review, I told them I could not give them 5 stars as I do not believe in anyone getting 5 stars!
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
CQ Application works well. ISO and Healthcare Compliance - Mission Accomplished
Publié le 2015-11-09
As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of...
As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements.
CQ did not let us down. The power behind the application and our success is the following:
1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed.
2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent.
3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform.
4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly.
I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
CQ review
Publié le 2022-08-19
Avantages
I like that it is easy to use. U do not require to invest much in training since each user can easily identify how to execute the transactions.
Inconvénients
I do not something specific to mention in this point.

- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Do not hesitate
Publié le 2019-02-12
Benefits: 2 FTE
Benefits: 2 FTE
Avantages
We went life with CQ almost 10 months ago. Coming from a paper based QMS, the transition to CQ went very smoothly and most surprisingly, the buy-in within the company went very fast and the continuous support is excellent.
The system was scrutinized by our notified body during the re-certification audit and their feed back on the validation package was outstanding.
Inconvénients
The functionalities on android or IOS can be improved
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A full EQMS Solution for our Business
Publié le 2022-09-20
Avantages
The configuration to meet our business requirements has been critical to making this implementation a success. The team has been fantastic at guiding us along each step of the journey.
Inconvénients
Reducing the number of clicks would be an improvement as there are often many clicks required before moving to the next step of the process
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Program for Document Management
Publié le 2022-03-04
Avantages
We have all our documents managed in one place. The software is built on the salesforce platform and being the SalesForce admin of my company, it was so easy to add to our company tools
Inconvénients
There are a few hiccups as is common to third party apps. These often have to go back to the development team and sometimes takes a while to get working though not a show stopper