OptimoRoute - Avis

The best part about this software is that it works. It does exactly what we need it to do, very happy with this tool.

Waiting on features like sms to client notification, and customer signatures.

We started using this product about 6 years ago to replace home grown javascript + route planning solution + manually loaded GPS's. The quick import, plotting, and route distribution saved us many hours of work to plan pickup routes for up to 6 trucks and up to 450 stops per Saturday for 3 Saturdays each January for a charity fundraiser. Tracking trucks and being able to change routes on the fly are big benefits also.

I'd like "avoid U Turns" and "avoid crossing street" to be separate routing constraints. We do a lot of side street pickups and crossing the street is no problem, but U-Turns in 16' trucks are difficult.I'd like the time per stop to be able to be seconds and tenths vs whole seconds.

The promise of the resolution of an ongoing logistics challenge .

The software regularly gives you optimized routes that go in circles rather than in a logical progression.
Moreover the estimated travel time between locations is significantly shorter on the app than the actual stated in the navigation app.

Customer satisfaction & Employee satisfactionOur customers are well informed about when they woll receive their purchases. They can adapt in advance. Our drivers have all customer information at their finger tips. To ensure a speedy delivery.

We are very seasonal. A lot of work around Easter en Christmas. Less during the year. During the busy times we may need 2 or 3 drivers. But we only have a license for 1. That makes it difficult to operation efficiently. We don’t want a 2nd license for just a few weeks of work.

Love the live tracking abilities for customers, review options for customers, etc. Allows us to give detailed instructions to staff on the task that needs to be completed.

Cost is good, however wish that we could use the system to send out emails (i.e. notices) to customers to be able to ask whether they want to opt for additional services, etc., sorta like a mail chimp, or some way to integrate into your accounting software such as other apps.

Easy to manually route our workers daily route, we use this software to route our sign install crew to maintain damaged sigs in the council network.

If there is a duplicate location to have an option to highlight it in the list below the map.

Produces very accurate routes as well as timelines.Allows for specific scheduled appointments and routes around them.Not cost prohibitive.Notifies customers when you are on your way with realtime tracking.

I wish it had an "avoid highways" selection.

I used to spend hours typing every address each night and now with OptimoRoute it’s just the click of a button letting me get to bed earlier and saving me hours of work. I upload my addresses, sort them and export them - soo easy

I’d like my driver to be able to re-sort and optimise when out on the road. Hopefully this will be a feature coming soon

Fairly way to use. Live tracking. Route planning works well.

Can’t cancel a delivery mid-route. Expensive to send sms to customers. Not always intuitive.

The routing is effective. I love that we can see where our drivers are real time and help direct them if needed. Breadcrumbs help as well when trying to find a lost package.

It’s complicated pricing. Although, I like the auto top up for sms.

Ease of use, specifically the ability to copy customer orders/routes as well as upload them using Excel.
Flexibility of routing settings, planning and desktop/mobile application display.
The accompanying mobile application is exceptionally stable and easy to use for our technicians.
Live service schedule with status.
Email notification of arrival feature will be useful for customer communication.

Wish List -
We need additional custom fields to be able to display multiple services within the mobile application (only 5, could use 10).
Mobile application does not capture actual start time when technician starts the day by logging in On Duty, which could assist in timekeeping and reduce the need for an additional service.
Must log in to send routes to the mobile application daily rather than being able to schedule to send weekly.
Currently there is no customer signature capture through the mobile application.
Would like to see analytics reports with more detail/display choices instead of basic bar graphs and be able to export all reports.

EXCELLENT Support! We have some very specific needs for Route Planning (DAILY/WEEKLY) Optimo has handled our needs with some tweaking by their excellent support! We are satisfied with it performance and Driver's ease of use.

Learning Curve has been a little difficult but the support for it has been excellent even over the weekends! So I can't say enough about how impressed I am with that aspect of their product, even through the Covid crisis the support has been there for us.

As a logistics manager for a food company, we were looking for ways to increase our reach beyond grocery stores when coronavirus started, so we started a local home delivery business. We tried out a few route managing apps before settling on OptimoRoute and we've had no reason to change.

OptimoRoute's app was by far the simplest for our drivers to use. I also really like the ease of manual scheduling delivery points after I've already created a route. It's simple and intuitive and I can even make changes to routes that the driver is on and it will send the updates right to the driver's app.

One downside, is that it can be difficult to plan multiple routes at once for multiple drivers in the same city by only using the automatic route generator. I found that often I have to make minor adjustments to the suggested routes in order to optimize the plan.

The ease of use, accessibility and the features that the software has to offer. We are able to easily copy previous routes, add/edit the drivers and quickly add new orders. This allows us to update the system in real-time allowing us to be very efficient. The delivery addresses are color coordinated by driver, so I can manually visualize the routes and make changes if and when necessary. I also love the ability to enter specific times that each delivery may take. This allows me to assign routes based on the required time for each driver. In the past, the routes were split up into addresses and equally assigned. However, some deliveries require additional time. This is an amazing piece of software that we are extremely happy to incorporate into our fundraiser drive.

I'm not sure that there is anything about the software that I dislike.

Ease of use for both office staff and field personnel.

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

Ease of use, very little training needed.
One can be up and running in less then an hour.

Nice to be able to track the trucks live and to see the history vs the planned schedule

Doesn't take into account the actual traffic.
If you let the system plan your routes, the drivers will get mad.

Can't link a document to the delivery lines so the drivers can't have the clients confirm the deliveries.

This software has enabled our business to be 2X more efficient! It's great that we can track and analyze the data over time, and has been an incredible tool for our drivers while on the road.

There's a couple things here and there that would make this thing easier to use, but the team at Optimo is constantly upgrading and even within the last 6 months, it has become a more suitable product for us!

OptimoRoute Is fairly easy to use once you are trained on the software. Initial training on the software was really good, For the most part it is user-friendly.

I still feel like I’m not getting my needs met with the type of industry that I am in. I often find myself still needing to

Program is direct and does not include unnecessary functions for our use. Able to calculate the route at a high speed.

Would love that when you send an email of the route to the driver it would attach a picture/graphic of the route that is to be driven. So they can refer back to the email just to see a snapshot of the following stops.

We love that it puts all our pick up and deliveries in the correct order and gives us times. The BEST feature though is the real time tracking! I can call our customers and give them up to date times throughout the day if we hit traffic or or ahead of schedule. It has completely changed the way we communicate with our drivers and our customers. It also helps us form the dreaded "over-scheduling".

It is not able to differentiate between the fact that our truck has to be empty of our deliveries before we can pick up but that is I think unique to our business. If not, that would be a great software upgrade!

Price and the range of features matched my needs

user interface, a lot of things are not intuitive and could be done a lot better
Biggest issue is I had a huge surprise bill with texting, tried to get help from support and only got one reply and then after that no one replied to messages, the bill was way more than it should have been and it never got resolved (due to no response). My business I growing massively and I am actively searching for alternatives all due to lack of support when needed

I love the tracking notifications sent to customers. Very professional! Also, I love how I can import addresses from our orders on Shopify and then see the locations all at once on the map.

The app is great and easy to use for the drivers as well.

We are a small company and for the amount of deliveries we perform at this time (less than 75 per week using the app twice a week) its expensive. However, we can scale with this app so its in our best interest to keep it.

Also, I wish there was a function to notify all scheduled deliveries at once via text and email. For example, we delivery produce the same day it is delivered to us from the main distributor. If the main distributor is very late, we'd like to send a mass communication to only scheduled orders for the day about the delay. I realize the real time tracking adjusts the schedule, but we'd like to send a personal message about what is occurring and why.

Learning curve is very short. I simply import my list of stops for the day and the software does the rest.

So far the only problems I have encountered were of my own making.

They are always willing to change up software when our business is in need of something.

For a while, we could not do straight line routes, but they fixed it!!

It allows us as a company to use it to delivery product around the metro area. It is easy to use and reliable

That I can not add stores without deleting all store and re adding them. I don't like that the store do not have access to track the truck or that we cant change the times without having to resend the route to the driver