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129 avis

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Makes my life much easier
Publié le 2018-10-10
Mostly excellent! Their team is very responsive and supportive of any issues. They want YOU to succeed. They even helped me see that one of my units was underpriced and I ended up renting it out for $100/month more.
Avantages
Hemlane makes it really easy for me to manage, collect and refund payments for tenants. I've been very pleased with that functionality and also the marketing automation. E.g. when you post a listing for a unit, it will automatically get posted on all the major sites where renters are looking. Then once people inquire, there is an automated e-mail response that encourages prospective tenants to fill out an application or reach out to the property contact with questions. I find this a very efficient way to manage dozens of inquiries when I post an availability and screen tenants efficiently. The application allows you to easily collect all the information for screening tenants in one place.
Inconvénients
The user interface could use improvement. I had to reach out to support with questions a few times to learn how it works. It's not as intuitive as it could be which has created more of a learning curve than I would have liked. Processing online payments takes longer than I'd like (3-4 days)- though honestly this is probably more the fault of the ACH Network rather than anything Hemlane has control over.
Réponse de Hemlane Traduire en Français
Thanks Andrew for your review! We look forward to continuing to make the user experience the best in the industry! And we are happy to hear about the increased revenue with your rentals.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Organized at last
Publié le 2019-12-16
Customer service has been my favorite part of this experience, followed closely by the hours of time saved managing my 40+ college student tenants.
Avantages
It automates many of the tasks that used to take me hours to complete. It organizes and tracks payments so I don't need to go looking for records.
Inconvénients
A little expensive. Wish there was a way to sort the full list of tenants by alphabet order, or by unit, or by move-out date. A calendaring option would also be great, for scheduling cleaning checks, maintenance, trash days, etc that both landlord and tenant can view.
Pourquoi passer à Hemlane
Customer service, customizable payment requests- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Good enough
Publié le 2022-02-18
Good enough
Avantages
Tenants call in for maintenance and I don’t have to take the calls
Inconvénients
Lack of communication from Hemlane to service professionals
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product for partial self-management on remote properties.
Publié le 2019-05-07
I own 21 properties, 30 doors. We experimented with 2 properties in Florida (I live in Utah) and we were very impressed at how well it worked. We have recently moved 2 more remote properties from Illinois and 2 from Tennessee. We would move all our Florida properties over if Hemlane had a larger footprint in Florida.
I also use their "simple" option for my local properties now which allows me to use there financial tools to collect rent and manage tenant needs w/o their local network of agents and full maintenance service.
It is a good tool for those that want to reduce program management cost and be a little more involved with the program management itself w/o being overwhelmed.
Avantages
- Allows me to cut property management costs significantly while still having 3rd party property management tools at my disposal.
- Allows me the flexibility to choose how involved I want to be in the management process.
- Provides excellent financial tools and workflows to collect rent, handle late fees and pay team professionals online. All of which is automated.
- Fully handles maintenance requests from tenants where I have full visibility and can interact as needed.
- Handles tenant emergency calls.
- Provides a local network of quality leasing agents that I can work with on property turns. Has excellent advertisement workflows and capabilities. Just had my first turn under hemlane and it was excellent.
- The dashboard view and financial ledger are real time and easier to understand then monthly text reports from full property managers.
- Product keeps improving.
Inconvénients
- Some tenants had issues setting up automatic payments early on.
- Doesn't have a way to group properties.
Réponse de Hemlane Traduire en Français
Thank you, Danny, for your review!
We sincerely appreciate it and look forward to continuing to work with you and expand our local agent partnerships to more regions for you.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hemlane - Yes, You Can Manage Your Properties
Publié le 2021-07-15
Very strong experience. I didn't think I could effectively manage my units electronically and had been with property management for several years. As it turns out, I'm disappointed in the quality of PM in the industry and I (using Hemlane) can do a much better job.
Avantages
Very easy to use and tenants love it. The software options are intuitive and, in case of issues, the customer support is very professional and prompt.
Inconvénients
I haven't found anything egregious - sometimes maintenance response can be a bit slow but that's usually because they're trying to coordinate between myself, the tenant, and the repair organization.

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Value and Easy to Use
Publié le 2020-03-08
They are very responsive. The agent I used to get the account was awesome and easy to work with.
Avantages
I like that it's automated. My tenants use it with ease and I can see where the money is at. It links directly with my bank accounts and keeps the books for me.
It's as close to having a book keeper that I've ever had.
Inconvénients
The interest in showing screen, I have to create a showing first and then I can invite them, not just invite them to the showing.
Réponse de Hemlane Traduire en Français
Thanks, Brian, for your kind review! And we have some new enhancements with showings. I think you will enjoy them (you can automatically invite a tenant to a showing now)!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Property Management Solution
Publié le 2022-06-15
Avantages
Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!
Inconvénients
I wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product That is Constantly Being Updated
Publié le 2018-10-03
Hemlane has begun to drastically change the way we operate our business. It is great to be able to keep all lease documents, maintenance requests, payment information/history, etc. all in one place. The site is easy to navigate, has a pleasing user interface, and its feature set always seems to be improving.
Avantages
Customer Service has been great about getting back to me quickly with answers to my questions and listens to my feedback about how current features could be improved and about new features that would benefit my business.
Inconvénients
Some useful features have not been released yet.
Réponse de Hemlane Traduire en Français
Thank you for the review! And, we can't wait to get more great features out for you.

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Managing payments and property is so easy now
Publié le 2019-04-12
Hemlane has made my job easier and quicker. The fee charged by Hemlane is really nominal and I have blessed by the client by going onto this software.
Avantages
I get everything from this. I have been managing my clients house in Georgia since more that 6 months now and I have been like 100% satisfied with the ease of it.
I have had issues with payments but the customer care was so good that it got resolved smoothly.
Sending notices, getting lease documents recorded and everything else has been extremely easy
Inconvénients
So far so good. Nothing that I have liked less about this.
Réponse de Hemlane Traduire en Français
Thanks, Piyush, for your kind review on Hemlane! We are so glad that you and your clients are happy with our services. If you need anything from us, then don't hesitate to reach out to us. We're here to make your rentals a success!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Hemlane Enthusiast
Publié le 2020-12-01
I have 7 doors in 2 states, one door with Hemlane and 6 with a private management company. Considering what a management company does and charges, Hemlane is a steal! With Hemlane's Complete Package, I'm strongly considering taking all of my units to Hemlane.
Avantages
Financials (scheduling rent, utilities, etc.)
Messaging my tenant
Electronic document filing
Inconvénients
I had some issues with deleting an old bank account. Hard to say if this wasn't my own fault, though.
Réponse de Hemlane Traduire en Français
Thanks Michael for your kind review! And, we look forward to supporting you with the Complete package if you're considering that for the other properties!
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Best decision I have made since starting my own property management company this year!
Publié le 2018-05-04
Avantages
Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****
Inconvénients
I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A huge step forward for managing rental properties
Publié le 2021-02-10
I've owned and managed a group of five out-of-state rental properties for over 10 years. In that time, I've used a variety of systems and professional management companies in my effort to streamline operations. I switched to Hemlane a couple years ago, and these last two years have been, by far, the smoothest -- both operationally and financially. The combination of well-designed software with the on-the-ground Hemlane maintenance team is exactly what I needed. I'm able to configure everything the way I need it. The value of the service is excellent.
Avantages
This is almost exactly the software and system I would design for my own needs. It's very easy to get going, but it's also highly configurable. The support team is excellent.
Inconvénients
Aside from a few UI tweaks I'd like to see, it would be great to have the accounting side of things integrate directly with my bank, such that Hemlane can double as my accounting solution. Apparently, this is in the works!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Leasing Specialty
Publié le 2019-05-02
Excellent, the customer service has been outstanding. Also the ease of operation is great. A software these days shouldn't take weeks to master, and Hemlane is very easy to use and I feel I understand how to do things without calling or needing outside help.
Avantages
The ease of use, the functions are all really easy and user friendly.
Inconvénients
The time it takes for payments to go through. Electronically should be faster than a check. If the tenants deposit a check it will take maximum7 days to fully clear their bank. If their hemlane electronic first payment takes up to 10 days to verify it is a deterrent for them to sign up for the maintenance program.
Réponse de Hemlane Traduire en Français
Thank you Peter for your kind review! We sincerely appreciate you taking time to write about our services.
We enjoy working with you and look forward to continuing to enhance our features for you (especially the faster payout for rent)!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Automate Your Property Management Business
Publié le 2019-11-22
The overall ease of use is exceptional. I love the ability to automatically inform my tenants of payment and assess late fees if needed. Having the ability to store my lease and walk through documents in a single place is fantastic. It has been great when I managed my properties by myself and has allowed me to scale up with a team seamlessly.
Avantages
Hemlane makes property management easy. I never need to follow up with my tenants about payment. It also makes it easy to schedule showings by sending the photos and other marketing material to 40+ sites for advertising.
Inconvénients
I really have no complaints. If I HAD to say something that I like least I would say that it takes some getting used to to understand where things are (navigating the interface).
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great system
Publié le 2019-09-13
support and help implementing from Chanelle was unprecedented - I used to support software installations an I hope we were that good (we charged WAY MORE MONEY).
Avantages
It does it all! Marketing is amazing not a benefit I expected. Write the ad - upload pics and it goes out to bazillion websites and the inquires start flowing instantly. Handles EVERYTHING for property management - contracts - deadlines - tenant applications - credit checks - emails are all in the system so I don't search through emails - all communications with tenants and prospective tenants are in there - collects rent through portal - no collecting checks - tracks what is due and who paid for did not paid - tracks when lease is expiring - tracks work orders - I'm not sure what else it could do. It's amazing.
Inconvénients
I might be able to remember 1-2 tiny things that I needed but almost perfect for me.
Réponse de Hemlane Traduire en Français
Thanks Patrick for your review! We look forward to continuing to work with you and adding new features.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A must for landlords
Publié le 2020-03-18
I was able to fire an underperforming property manager, take the 10% of gross rents (plus random fees they came up with) and invest in Hemlane for a fraction of the cost and way better platform features. My property is 115 miles away and my biggest concern was collecting rents and communication with tenants. Hemlane eliminated that issue for me and made everything more streamlined and passive, which is what us landlords want from our investment properties.
Avantages
Ease of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding.
Inconvénients
Nothing has been an issue so far. Even in the short time I’ve been using Hemlane, the platform is evolving better ways to streamline landlord-tenant communication via text etc.
Réponse de Hemlane Traduire en Français
Thanks Danny for your kind review! We look forward to providing you with additional services and features, while you're 115 miles away from your investment!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Customer Service and Onboarding
Publié le 2021-05-25
I've had a great experience with Hemlane. Onboarding could not have gone smoother and the overall value of the software is there.
Avantages
The services that it provides is definitely towards the upper end for property management software. The pricing is about middle of the road which makes the value for the price pretty high. The best part about the company has been [SENSITIVE CONTENT HIDDEN]. I purchased a property with a tenant that had bad contact information listed. He helped give me resources to onboard the tenant and has made the software very easy to use.
Inconvénients
The price could always be a little bit more affordable. Currently their largest option is $40/unit/month. Normally that would be very competitive but since I invest in lower income housing, it gets closer to the 8-10% that a normal property manager would charge.
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hemlane provides excellent affordable property management solutions to real estate owner.
Publié le 2017-09-05
Avantages
The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.
Inconvénients
The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best I've Found
Publié le 2021-01-22
Overall, super positive. Its exactly what I was looking for when it comes to finding great tenants and automating rental payments from them.
Avantages
The software is very user friendly and full featured, but the customer support is what puts it above everyone else. Having a person I can call directly to help answer questions and problem solve has made this my go-to management software and what I plan to use for years to come.
Inconvénients
The financial side is a bit burdensome. It took some hand holding from a customer rep to walk me through the process the first time, and I consider myself to be very tech savvy.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Inexpensive and Functional
Publié le 2020-06-23
Avantages
I like how easy it is to advertise a property.
Inconvénients
The financial section can get tricky but otherwise works well.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product
Publié le 2019-11-26
Avantages
Simplicity and clarity in UI
Ability to collect recurring payments
Simple and effective marketing and application automation
Inconvénients
Could use some more features like tracking of assets (appliances) and ability to pay service pros
Réponse de Hemlane Traduire en Français
Devin,
Thank you so much for your review. We will be adding some of these features in the future. Part of the reason that we don't have them now is that we're looking to eliminate snail mail (sending checks in the mail to service pros) and working on some new fintech offerings to make everything online and automated for your.
Look forward to continuing to work with you and to make the product even better for you!
- Secteur d'activité : Internet
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easily replaces traditional property managers, at a much more affordable price
Publié le 2018-01-04
Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.
Avantages
Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.
Inconvénients
Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
How’s it been going for me for the first 3 months
Publié le 2020-10-23
Avantages
The software is really easy to use.
My clients are easily able to navigate through the platform. Communicate with me, I’m easily notified and can respond quickly.
Paying rent is easy and convenient through instead of paying rent by mail or in person.
Inconvénients
I only been using the software for about 3 months and haven’t really noticed anything I don’t like about it.
Réponse de Hemlane Traduire en Français
Thanks Joel for the review, and we look forward to continuing to work with you on your property management.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software to track your rental properties finances and marketing
Publié le 2020-01-08
Im able to see when a tenant paid rent and it automatically adds late fees and deposits into my banking account. I can market a rental property and get it rented quickly on several sites simultaneously.
Avantages
Automated rent notifications to my tenants with automatic late fees added.
Inconvénients
There isnt a mobile app yet. Interaction in the financials page is a bit difficult to make changes to late fees
Réponse de Hemlane Traduire en Français
Thanks for the review, David! And, we look forward to making Financials even easier for you in the upcoming months.
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic support
Publié le 2017-09-07
Saves time.
Avantages
I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.
Inconvénients
The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.