Hemlane - Avis

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

It is pretty easy to use. Automatic billing and

Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building

The main features I use are the rent payment options and maintenance requests. I have really only used it for rent payments/income and electronic payment management, plus maintenance requests. It's helped me keep track of rent payments, it's also been greatly accepted by the tenants who really prefer to set up automatic electronic payments for their rent. It's also nice to have tenants contact me via Hemlane.com for maintenance/repair issues. It's much easier to track items that need addressing and it's less stressful to be contacted in that way.

I don't have any major complaints currently, definitely happy with it overall.

I like that I can receive payments from my tenants and not be charged transaction fees.

I also can keep up with my leases in one spot I can access all tenants profile.

Some times I get lost going from one tab to another . My rep is always there to help.

I just switched over to Hemlane from AppFolio and what a difference. Even though AppFolio is the bigger company, it’s buggy, and complicated to use. Hemlane is a breath of fresh air and the user experience is much better. I’ve had several great experiences with the customer service team and they were always available to answer question a. Highly recommend and only wish I switched earlier.

Small feature requests and need to be a bit more clear when selecting options in settings.

User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service.

Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?"

Customer service is amazing. The software is easy to use and straightforward. Most important is my clients love it!

So far nothing! They do an amazing job. All of the issue so far have been user error

Hemlane is GREAT for smaller companies in real estate who have under 50 doors. It has a ton of great features that allows us to keep in touch with our tenants, process their payments on line , assign and track work orders upload all their documents so we both have access to them , and so many more features. Their support staff is also AMAZING !!! Every time I reach out and have a question if my call isn't answered right away I receive a call back the same day . The tech team is always so friendly and knowledgeable . It's always a good experience talking to them .

It dose take some work when you are changing platforms to get everything switched over. I have also had some issues with "older" tenants who may not have a lot of computer experience trying to get their on line rent payments set up , but they always seem to get it accomplished . I will also refer them to the support team to help them if needed.

Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

I really enjoyed the number of leads I got right away and the notification system when someone was interested in a showing. The tenant tracking system also worked great and easy to follow.

Some of the features can be difficult to find at first.

Customer support. Live technician! when glitches appear someone is there.

Report can not be arranged in unit order 101-183Late fees must be able to be levied at the end of Business day on the third day, not before. (after 5:30 PM)

- Easy to use.
- Applicant screening reports back on the same day.
- Tech support always responds within 12hrs.
- Different pricing options depending on the features I need to run my business.
- Easy way to copy html code to paste on craigslist ad.

- Would be helpful to convert rent rolls and income & expense statements to PDF document for easy print or sending to landlords.
- In the application page would be good to include a field asking applicants to submit copy of photo ID.

Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!

I wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.

It does it all! Marketing is amazing not a benefit I expected. Write the ad - upload pics and it goes out to bazillion websites and the inquires start flowing instantly. Handles EVERYTHING for property management - contracts - deadlines - tenant applications - credit checks - emails are all in the system so I don't search through emails - all communications with tenants and prospective tenants are in there - collects rent through portal - no collecting checks - tracks what is due and who paid for did not paid - tracks when lease is expiring - tracks work orders - I'm not sure what else it could do. It's amazing.

I might be able to remember 1-2 tiny things that I needed but almost perfect for me.

I love the maintenance tracking and coordination. The cost for that is well worth it.

Financials are a little challenging. Ideally it would sync with my bank and credit card accounts. I currently use Stessa to manage my finances.

-Dashboard gives a great overview
-Email communication keeps me up to date
-Consolidates vital info in easy to see landing page
-Easy ACH for tenants plus they love that it is free for them
-Easy management of work orders
-Easy marketing functions

-Unable to pull reports on different payment types each month (off line, ACH etc...)
-Offline payment function needs simplification
-Does not allocate late offline payments at a single point of payment screen
-Groups payments by number of "late payments" and not property or renter
-Requires other service (zInspector or others) for move-in and move-out inspections
-Does not allow for mapping of work orders to service provider

I get everything from this. I have been managing my clients house in Georgia since more that 6 months now and I have been like 100% satisfied with the ease of it.
I have had issues with payments but the customer care was so good that it got resolved smoothly.
Sending notices, getting lease documents recorded and everything else has been extremely easy

So far so good. Nothing that I have liked less about this.