Orderry

Logiciel cloud de gestion des services de réparation

Note globale

4,8 /5
(19)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d’utilisation
4,8/5
Support client
4,6/5

100%
des utilisateurs recommandent cette application
Classer par

19 avis

John
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesomesauce

Publié le 2022-12-07

Avantages

Just love it. Tried many others and this is the easiest and most extenisible.

Inconvénients

Can't really think of anything! We love it.

Mikey
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great CRM software

Publié le 2022-11-07

Very happy with the service and recently integrated phone call logging from a third party service.

Avantages

Love how it’s tailored to Phone Repair shop. Easy to set up and very competitively priced. Online chat has been a massive help when I’ve needed it.

Inconvénients

There were a few tasks I would have liked to edit, but have got used to the setup - it doesn’t bother me

Alternatives envisagées 

RepairDesk

Pourquoi passer à Orderry

Price and being able to edit so much. And great to start with phone repair format to make it as easy as possible.
Dmitry
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Convenient product that solves basic everyday tasks

Publié le 2021-09-15

Our repair department use that software to manage local parts storage, customer and ticket information, amount of job done by tech.

Avantages

Almost all daily tasks are automated and do not require the participation of a manager.

Inconvénients

Still need to improve the possibility for local software integration. We use that product in Finland, cant accept its reports without full reworking. Have no integration with cardpayment terminal, with accounting software. No full integration with WooCommerce ... even stop to wait it.

Réponse de Orderry Traduire en Français

Dmitry, thank you for choosing Orderry and submitting such an informative review! We are happy to know that Orderry helps your team be more productive every day.
Speaking of integrations missing, here are some comments from our product development team:
Card payment terminals are our main focus for the coming versions.
We are currently working on the API with webhooks and the integration with any marketplace/online store that can synchronize via xls import.
To integrate with international accounting services, we've already released the tax functionality within the coming updates, we will be able to complete this integration. So, stay tuned ;-)
The full database search option is now listed in our roadmap as a feature request.

Shane
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great, easy to use CRM software

Publié le 2021-09-14

Overall very pleased with software so far.

Avantages

I like that it is cloud based and works on all of my devices including iphone and ipad. It is very easy to add photos and create customer invoices.

Inconvénients

The ability for customers to check the status of their work via embedded code on my website seems broken.

Alternatives envisagées 

Lightspeed Retail

Pourquoi passer à Orderry

I have used Lightspeed in the past and is a great product but is extremely expensive.

Réponse de Orderry Traduire en Français

Thank you for your review, Shane J.! We are happy to know that you are pleased with our product.
To resolve your issue with the statuses, provide us please with more details write our support team in the pop-up chat window in your Orderry account or send an email to [email protected]

German
Note globale
  • Secteur d'activité : Bijoux et produits de luxe
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Orderry is a good all-rounder for managing incoming orders

Publié le 2021-09-16

The app is great for keeping track of orders and what the progress is with them, but lacks POS integration which means we have to use other methods to track sales.

Avantages

The app allows you to create orders and attach photos, comments and prices. The status can be changed and automatically notifies the client when the product is marked as 'done', which saves a lot of time.

The cloud access means it can be used on any device anywhere, which is really handy.

The app has lots of useful features too like saving clients and work/service types, as well as printing nice-looking invoices that use the prices and include comments on works/services.

Inconvénients

The Orderry camera app is clunky and photos are selected individually, it also needs to be closed and reopened to log in and then it works. A filter for orders with [no files/only photos/any files] attached would also be very useful.

We also couldn't integrate it with our POS system meaning that we do sales separately from work orders.

Since we copy the serial number from the unit we receive for service, sometimes there is no number and sometimes they can match and that gives an error. There should be an option somewhere to make them non-unique.

Réponse de Orderry Traduire en Français

Thank you very much for your review, German! We do appreciate your feedback on your experience with Orderry.
Here is some information we would like to provide you with regarding your remarks:
Lack of POS integration: we are working on our own POS as well as an API with webhooks.
Orderry Camera is the new app that we are updating constantly adding features and fixing bugs. Update your app to the latest version, please. If issues remain, contact our support team.
A filter for orders with [no files/only photos/any files] attached this is now listed in our roadmap as a feature request.
Unique serial numbers are needed to identify devices. For some devices such as phones, laptops, etc. we have third-party integrations associated with the serial number field. But there is a new feature added recently that can solve this issue you can generate a serial number yourself for an asset right in your Orderry account. Then, print and label assets if needed.

Oleg
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We have been using Orderry for more than half a year.

Publié le 2017-03-16

We have been using Orderry for more than half a year. It helps us to carry on the business on repair of mobile phones and other electronic equipment. We also use it for our store of mobile devices accessories. With the help of this software product we perform: an accounting of technical equipment that is under repair, tracking a status of applications, record keeping of spare parts and accessories store, accessories sales record, customer relationship management , reporting. Orderry can be customized easily and extensively. It has very user-friendly interface. I tried to use many software products before. I want to note that Orderry is one of the best software products I've ever come across. It has everything that I need. The product is really flexible, convenient and meets needs!

Avantages

The product is really flexible, convenient and meets needs

Inconvénients

It has everything that I need.

Réponse de Orderry Traduire en Français

Oleg, thanks! :-)

Dmytro
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use for everyone.

Publié le 2022-02-10

Avantages

Very clear and simple interface. Lots of useful features.

Inconvénients

Some issues with Polish localization, but not many.

Lukas
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Orderry is good value for money

Publié le 2021-09-23

Avantages

Very good customizable system, documents and work orders

Inconvénients

inventory cant be ordered by ordery, little bugs with tax rates, unsupported multicountry dial codes

Réponse de Orderry Traduire en Français

Thank you for your review, Lukas B.! We are happy to read that you like our software Orderry.

Regarding your comments:

Ordering by suppliers is one of the next big features we are planning to release right after the payroll module and mutual settlements with counterparties. So, stay tuned ;-)
Unsupported multicountry dial codes: there is no possibility to add different masks of phone numbers at the moment because otherwise, the telephony integration will not work (system limitation)
The tax management feature is a new functionality that we are actively improving. If you could report the bugs you have to our support team, it would help us much.

Damian
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Make your software CRM dreams comes true.

Publié le 2022-10-27

Avantages

Expended document editor and ticket management.

Inconvénients

Sometimes orderry just slowly for a couple of moment.

Esteban
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Simple

Publié le 2021-09-21

Avantages

Easy to Use and Easy Implementation, powerful works.

Inconvénients

Some Non-Congruent Words in Spanish, but in general OK.

Réponse de Orderry Traduire en Français

Thank you for your review, Esteban! We are so glad to read that you like Orderry.

Regarding the translation issues in Spanish localization, it would be helpful for us if you could let our support know what words to correct you can write us in the pop-up chat window in your Orderry account or send an email to [email protected]

Kasparas
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good value

Publié le 2022-02-01

All in all very good product with user friendly interface. Very easy to set it up from the start, my technicians and managers didn't need special trainings to start using it. All function is perfect for us except inventory management. It is impossible for us to have all the spare parts needed so we have to make special orders, but this software do not allow to add spare parts from product list if you don't have on stock, so all the time we have to add spare parts manually on order and after we receive and post, we have to open order delete manually added spare part and then to add the posted one from the warehouse.

Avantages

Easy order management, easy order search, orders tracking, easy to create and post product, reports, easy to work on different locations, good support.

Inconvénients

Inventory management: there is no option to add spare part from product list if you don't have it in stock, I would say insufficient stock option is must on software like this.

Andrés
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Mejor y más completo

Publié le 2022-01-26

Avantages

Es un software con cientos de opciones, pudiendo usar sólo lo básico o llevarlo hasta el máximo.

Inconvénients

Lo que no me gustaba ya lo han solucionado.

Josue
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Orderry un software que busque durante mucho.

Publié le 2021-10-08

buena experiencia en el uso del software y el soporte tambien pues es muy considerado y adaptado a la modernidad.

Avantages

Uno de los elementos que mas me gusto de este software es la integracion de todos los modulos necesarios para funcionar, no los ofrecen separados y debes pagar por cada uno de forma separada, tambien la analitica de ingresos y ordenes es muy buena es una caracteristica que no se ve en todos los software de taller.

Inconvénients

El sistema puede mejorar en su traducción para español, pero es completamente entendible.

Konstantinos
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Orderry - a software solution for your crm, ticketing needs and more

Publié le 2022-03-03

i started using it to keep track the devices i have to repair, but i ended up using the customer list and inventory list too. very easy and simple to use. never considered changing to anything else. i have used other similar products in the past in other shops i used to work so i know what else is out there. orderry covers all my needs in a smart and easy way.

Avantages

simplicity, customization, speed, gui, price, scaling ability.

Inconvénients

for the time being i have no complaints about it

Michał
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A great tool for any electronics service

Publié le 2021-10-20

Overall, I am satisfied with the program. He helps with everyday tasks in the electronics service.

Avantages

The software makes work much easier and allows you to automate many processes. With it, you can save a lot of time. It helps to keep order.

Inconvénients

I don't like the Polish translation. Some features need to be refined. It's hard to set up the automatic printout nicely. It is expensive in the most extended plan compared to competing CRMs.

José
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Recomendado 100%

Publié le 2021-10-05

Servicio al cliente muy eficiente. Todas mis dudas y problemas son resultas.

Avantages

Me encanta Orderry porque te adaptas fácilmente.

Inconvénients

Todo bien hasta el momento, lo que espero es una app para dispositivos móviles y que desde ahí se pueda ingresar las órdenes.

Leonardo
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

mi experiencia con orderry

Publié le 2022-12-02

llevo 3 meses gestionando todo el taller y configurando el software y no he tenido complicaciones.

Avantages

la gestión del taller y la fluides de la interfaz

Inconvénients

no poder descargar los filtros por marcas y tener que descargar todo en el Excel.

christopher
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Gran calidad pero alto precio

Publié le 2022-11-10

Avantages

su fácil ,manejo su diseño la interfaz es muy intuitiva

Inconvénients

su relación calidad precio ya que no cumple con los estandartes de hoy en día

Alan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

overall

Publié le 2022-12-07

Avantages

good to have the repair order, inventory and accounting system

Inconvénients

may need to consider more setup on usage function via mobile phone/ tablet