Hostaway - Avis

Bon niveau technique, de nombreux partenariats

Vendu comme étant adapté aux lois françaises ce qui est faux aucune traduction donc complètement illégal.Ils prétendent sur leur site vitrine qu'ils ont un plug-in wordpress mais en fait plus développé depuis 2021 ! et grandement inadapté.Malgré ces gros problèmes ils refusent de rembourser les 280€ pour 4 jours d'utilisation

Ease of use when managing channels and its integration with tools like Price Lab allow me to operate as though I have a large team behind me

The onboarding process was very rocky. I even asked to have my account canceled. Since then, customer service and the Host Away Help Center has improved greatly and I am very glad I stuck it out!

Great customer support and great product.

I have no things i dont like that come to my mind at the moment

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements.

My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great.

Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering.
Team is also helpful with the setup.

Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.

I do not have any real cons for Hostaway product.
Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

I appreciate the simplicity and user-friendliness of Hostaway. The display is appealing to the eyes and the menus are intuitive.
Additionally, the customer support team accessibility is hugely beneficial. I can get quick answers to my questions - they are very responsive. The value of that is beyond measure for a property manager or someone who has a demanding schedule.

The software could offer more templates and automation as it relates to booking and task management. There are a number of processes that take place due to different scenarios as it relates to guests, their needs, and changes in reservations. My experience thus far with Hostaway is that they are actively improving their product which is very nice.

We were sold on the idea they had all the same features + as Guesty as a lower cost. This was not the case.

Most of their features are a shell so they can say "we offer xyz" when selling you the product.

After using several other channel manager software for my 8 unit Boutique Hotel, I discovered Hostaway about 2 years ago. I truly like the integrated features for my 3 channels (Airbnb, Booking.com & own website). It gives a clear and straightforward overview of the calendar & pricing. Easy to adjust pricing by day & by channel individually.
I'm a big fan of the automated messages (set-up), as it saves us heaps of time. Also, we never encountered any issues with sending out & receiving messages (very important!). I'm a big fan.

Although, I use the mobile app several times a day, it can use some adjustments. I'ts not the best app there is in form a style and overview.
On the other hand it's relatively fast & very easy to use. And also here, it always works.

From the onboarding to nowadays daily use, everything has been comfortable, the support is really useful aside their help center.

Nowadays, my main issue is about a calendar feature, which is pricing rule set. Indeed, it's develop for Airbnb but not yet for our Booking Engine and Abritel. The product team seems working hard to launch this new step.
Finally, maybe the app could be a bit more develop. That's really to spot detail, my overall opinion is amazing.

when I initially decided to move forward with Hostaway, the decision was based on features and benefits.
As I am getting more familiar with the value it offers, the support team is outstanding and hands down what I like about most. They are knowledgeable, quick, and responsive. They really do care about your business and how to help you become more successful

there is a bit of a learning curve because of all the features and detailed reporting it offers. "Getting what you pay for" definitely applies here. with Hostaway you get a ton of support, a great product and the best value for a PMS.

I LOVE that it's easy to use the software and makes sense! We've been through a couple changes and attempted changes over the years and spent months trying to get set up. We've been with Hostaway for one week and are already so far ahead of where we came from.

I haven't found a single thing we don't love about Hostaway.

Easy to navigate and have clear view of dashboard, reservations, finances, customer list and integrations with varius thirdparty programs.

When integrating with different channels, Hostaway tends to falsify its reports. That is, several accommodations were wrong dates and had the wrong sum/fee. This caused the financial report to be inconclusive with wrong data and history. This is one of the major issue of using Hostaway, make sure you stick to one fixed amount before integrating.

AirBnB Pro integration had fast sync operation.

Too many missing guest details with VRBO integration. Had to spend hours checking bookings and manually entering in guest information into the reservation management portal.Really poor workflow with this application. Process designed by software engineers not business users. Ugly user interface and no intuitive design.Mobile app could not load over a data connection - had to connect to wifi. If you changed to a data connection it would prompt for a password then time out. Never had issues with other apps over data - except Hostaway.Mobile app locked up continuously and was unable to send out messages to guests to address their concerns. Tried restarting app and even rebooting my smartphone which was at latest OS version. Absolutely useless as a mobile app.Awkward setup process and should have better templates or examples. So many repetitive clicks when it should be defaulted.Cannot send attachments or images with automated emails. This is critical to giving our guests additional information related to check-in and finding the unit.The only thing worse than the software is their support. I received faster answers from competing applications support people and I wasn't even their customer yet! All you'll get from Hostaway is silence and excuses about support. Trying to cancel this subscription and of course you have to go through support to do so. Support doesn't answer and does nothing. Really dishonest business practice. I have no trust in this business.