Onfleet - Avis

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

It works and is easy for the users
Simple to use

The typing of Trips in the system is to hard

Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.

We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.

A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

that it is a live tracker and accecable via the driver app with so much extra features

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

I like very much the API intégration. Its easy to use

I don’t like the fact that we can’t let thé drivers auto assign themself task

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

I wish we could search past deliveries easily.

I don't have much to say other than we couldn't operate without it (at least not at our current capacity)

The lag within the app, aside from that it's excellent

Tracking our drivers progress and location.

Sometimes slow to update or orders can not be found.

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

The simplicity of the UI makes it easy to find items and teach new users.

The speed once volume is added is borderline unusable.

Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers

The first manual creation task is little difficult but when is automatic, it's perfect

Easy to use. Simple to set-up. Very nice UI.

The dragging of tasks from unassigned, the blue line, very hard sometimes to align up in the spot that's intended.

- Easy to use both for the management to the driver
- Decent pricing/drop
- Great apps
- Constant Improvement

- so far nothing much, improvements are on the way!

The integration was rather simple. Their software is best-in-class, they are constantly improving it. It just so robust and optimizing the transactional process.

MY least favorite thing about the software is it could be more automated.