Onfleet - Avis

Onfleet

Logiciel de gestion de livraison du dernier kilomètre

Note globale

4,6 /5
(93)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,6/5
Support client
4,6/5

96%
des utilisateurs recommandent cette application
Classer par

93 avis

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Just what we needed

Publié le 2018-01-22

Avantages

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Inconvénients

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Sean
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

What a great piece of software

Publié le 2020-12-12

Avantages

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Inconvénients

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Réponse de Onfleet

Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

Jonathan
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Onfleet

Publié le 2018-09-09

Overall 8/10.

Overall 8/10.

Avantages

Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

Inconvénients

When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

Réponse de Onfleet

Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

Brian
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Onsweet!

Publié le 2021-06-24

The amount of phone calls from customer to sales and from sales to the logistics desk have...

The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

Avantages

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Inconvénients

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Réponse de Onfleet

Thanks for the words - we are always working to improve our full customer experience

Sandile
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Onfleet is great to use it also give you the ability to multi task even when dealing multiple...

Publié le 2018-01-17

Effortless tracking of drivers and helps do give our customer the best service.

Effortless tracking of drivers and helps do give our customer the best service.

Avantages

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

Inconvénients

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Réponse de Onfleet

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

Brian
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Works

Publié le 2021-07-01

It’s a good way to follow the fleet of cars

It’s a good way to follow the fleet of cars

Avantages

It works and is easy for the users
Simple to use

Inconvénients

The typing of Trips in the system is to hard

Réponse de Onfleet

Thanks for your review - we appreciate your time and thoughts on our product and how you use it for your business.

Albert
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Last Mile Simplified

Publié le 2020-04-22

Our organization created a meal production service in response to the Coronavirus outbreak, and...

Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.

Avantages

The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

Inconvénients

There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

Réponse de Onfleet

Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times.

Ambryn
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Best software on the market!

Publié le 2021-06-28

We had the option to switch to a free driver software with our latest POS system. We chose to stick...

We had the option to switch to a free driver software with our latest POS system. We chose to stick with OnFleet because it is so easy to use we can't imagine any other software being superior.

Avantages

Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.

Inconvénients

We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

Jonathan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hello Hello Plants review

Publié le 2021-06-29

Wonderful really

Wonderful really

Avantages

The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.

Inconvénients

A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.

Dan
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple and easy to manage across multiple teams and hundreds of deliveries.

Publié le 2018-01-22

Streamlines our delivery business

Streamlines our delivery business

Avantages

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Inconvénients

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Réponse de Onfleet

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Elyse
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Onfleet is Amazing

Publié le 2021-07-01

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good...

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software

Avantages

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Inconvénients

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Réponse de Onfleet

Thank you for these accolades, especially standing the test of time. We appreciate your business!

Ellie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

More Info

Publié le 2021-07-02

great product

great product

Avantages

that it is a live tracker and accecable via the driver app with so much extra features

Inconvénients

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Réponse de Onfleet

Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!

Antoine
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very good product for delivery compagny

Publié le 2021-07-01

Very good expérience thé software have a lot of fonctionallity

Very good expérience thé software have a lot of fonctionallity

Avantages

I like very much the API intégration. Its easy to use

Inconvénients

I don’t like the fact that we can’t let thé drivers auto assign themself task

Réponse de Onfleet

Thanks for your great review! Auto assignment - stay tuned for good news on this feature soon!!

Adrian
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great delivery manangement - game changer

Publié le 2021-07-16

Avantages

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

Inconvénients

I wish we could search past deliveries easily.

Réponse de Onfleet

Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers.

Joe
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Software

Publié le 2022-12-01

Delivery routing and transportation is our whole business model and OnFleet is the service of...

Delivery routing and transportation is our whole business model and OnFleet is the service of choice to keep us on track

Avantages

I don't have much to say other than we couldn't operate without it (at least not at our current capacity)

Inconvénients

The lag within the app, aside from that it's excellent

Réponse de Onfleet

Thanks for the review, Joe! We're really glad you've benefited so much from our software.

Rado
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great API integration

Publié le 2017-02-21

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet...

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Réponse de Onfleet

Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at [email protected]. We're here to help!

Alex
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best logistics software we've come across

Publié le 2017-02-15

Onfleet was able to address all of our companies needs from handling automated sms messages to...

Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Avantages

Functionality and willingness to add features we request.

Inconvénients

Would like to see routes get optimized based on start / end location vs. hub approach.

Réponse de Onfleet

Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!

Ronald
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Service

Publié le 2022-12-02

It has improved our logistics tremendously.

It has improved our logistics tremendously.

Avantages

Tracking our drivers progress and location.

Inconvénients

Sometimes slow to update or orders can not be found.

Réponse de Onfleet

Thanks for the review, Ronald! Really appreciate the feedback and glad Onfleet has been a big help to your operations.

Andrea
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

High Volume Routing

Publié le 2020-04-19

Amazing product and impressed with the ease of use and the ease of implementation. The product is...

Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.

Avantages

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Inconvénients

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Réponse de Onfleet

Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times.

Conra
Note globale
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Although I've had my fair share of issues I will stick with onfleet

Publié le 2018-02-08

Until I find a better solution i will continue to recommend this software.

Until I find a better solution i will continue to recommend this software.

Avantages

This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

Inconvénients

I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

Jaime
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Onfleet review

Publié le 2018-09-07

Avantages

The simplicity of the UI makes it easy to find items and teach new users.

Inconvénients

The speed once volume is added is borderline unusable.

Réponse de Onfleet

Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

Chardin
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best delivery software !

Publié le 2021-06-29

Avantages

Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers

Inconvénients

The first manual creation task is little difficult but when is automatic, it's perfect

Réponse de Onfleet

Thank you for this review and your long-term business - we appreciate it!

Andrijana
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

De La Mer review for Onfleet

Publié le 2021-06-29

Saving a load of time from routing using maps, google, etc. all done for us!

Saving a load of time from routing using maps, google, etc. all done for us!

Avantages

Easy to use. Simple to set-up. Very nice UI.

Inconvénients

The dragging of tasks from unassigned, the blue line, very hard sometimes to align up in the spot that's intended.

arthur
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Well-rounded delivery Saas

Publié le 2018-09-14

Help us with optimizing the road, liaising efficiently with our fleet of drivers

Help us with optimizing the road, liaising efficiently with our fleet of drivers

Avantages

- Easy to use both for the management to the driver
- Decent pricing/drop
- Great apps
- Constant Improvement

Inconvénients

- so far nothing much, improvements are on the way!

Réponse de Onfleet

Thanks very much for your review, Arthur! We love working with FitThree and look forward to continuing to deploy more improvements for you and the team soon!

Jonathan
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Most robust delivery technology

Publié le 2021-06-28

Avantages

The integration was rather simple. Their software is best-in-class, they are constantly improving it. It just so robust and optimizing the transactional process.

Inconvénients

MY least favorite thing about the software is it could be more automated.

Réponse de Onfleet

Thanks for your thoughts - Love "so robust"! - automation and ease of use are areas where our team is constantly working to improve!