Onfleet - Avis

Fantastic product, super nice support and always available, helped us get going quickly, saved our company

I should’ve signed up 9 months ago when I first got in touch with onfleet

Things we like most: Ease of use and functionality

Too much money for the amount we use it

Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

Using the ETAs was difficult in the beginning but resolved

Integration not so user friendly but since it has been learned with customers support team

Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.

There's not much to not like. We do not have complaints about the software.

Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.

We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.

A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.

Much more useful and user friendly than others. ex.(like Bringg)

would be great to be able to go into table, click on a completed task and copy or email the full drop down.

The product gps and client notification setting.

The client notification could be since the beginning of the driver’s route since dispatched.

The route optimization could use a live traffic information to avoid delays.

The new task options could be more customizable to adapt to the company’s needs.

Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers

The first manual creation task is little difficult but when is automatic, it's perfect

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

Tracking our drivers progress and location.

Sometimes slow to update or orders can not be found.

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

The carbon offset feature is amazing and we use it for everything.

There needs to be an integration with fulfillment software.

Easy to integrate with technology partners and has helped some great merchants!

Can't wait to see how Onfleet scales up in the future.

This software has been extremely impactful for us as it allowed us to efficiently scale up food deliveries to thousands of local residents.

The ability to quickly move around tasks as well as optimize routes has been helpful for us.

Sometimes, the upload using a spreadsheet can take upwards of 10 minutes depending on the size of the file.

Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.

The ability to track drivers in real time and give my customers an update on deliver times.

Reports to track performance are difficult to manage, bust into graphs, and interpret.

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

When a driver starts a task doesn’t have an option to change the task that want to do.

very easy to use on my trucks for every day

i like everything about it.nothing wrong