Onfleet

Logiciel de gestion de livraison du dernier kilomètre

Note globale

4,7 /5
(85)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,6/5
Support client
4,6/5

96%
des utilisateurs recommandent cette application
Classer par

85 avis

Elyse
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Onfleet is Amazing

Publié le 2021-07-01

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software

Avantages

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Inconvénients

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Réponse de Onfleet Traduire en Français

Thank you for these accolades, especially standing the test of time. We appreciate your business!

Kelli
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Onfleet Digital Deliveries review for Core and Main user

Publié le 2021-07-07

I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.

Avantages

Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

Inconvénients

Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet [SENSITIVE CONTENT] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.

Réponse de Onfleet Traduire en Français

Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!

Jaime
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Onfleet review

Publié le 2018-09-07

Avantages

The simplicity of the UI makes it easy to find items and teach new users.

Inconvénients

The speed once volume is added is borderline unusable.

Réponse de Onfleet Traduire en Français

Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

Brian
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Onsweet!

Publié le 2021-06-24

The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

Avantages

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Inconvénients

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Réponse de Onfleet Traduire en Français

Thanks for the words - we are always working to improve our full customer experience

Dan
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple and easy to manage across multiple teams and hundreds of deliveries.

Publié le 2018-01-22

Streamlines our delivery business

Avantages

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Inconvénients

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Réponse de Onfleet Traduire en Français

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Todd
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Answer to our prayers

Publié le 2020-04-21

This software has really been the only way we could serve our community at this level. We are so great full to Onfleet for helping us help feed the less fortunate during this stressful time.

Avantages

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

Inconvénients

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

Réponse de Onfleet Traduire en Français

Thanks for the review, Todd! We're proud to be working with you and your team to help those in need.

James
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The most user friendly solution to delivery fleet management

Publié le 2021-06-24

Avantages

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

Inconvénients

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

Réponse de Onfleet Traduire en Français

Thanks for the review, especially on UI. We appreciate your comments on contactless signatures, what you're asking for is totally possible with a few changes in your admin settings. "Your friend" at Onfleet will follow up!

Flavio
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tool to scale logistics

Publié le 2019-11-27

We are using OnFleet as a delivery app for drivers that don't have any other delivery tools. So we can track shipments and calculate ETA

Avantages

- Easy to set up, easy to use
- Quick to scale
- All features needed
- Easy to integrate

Inconvénients

- Not able to customise delivery processes

Réponse de Onfleet Traduire en Français

Thanks for the feedback! We love working with Fliit.

Seth
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tool!

Publié le 2021-07-01

Very good

Avantages

Easy to set up, easy to use. Provides a great range of functionality in an elegant design

Inconvénients

Adding drivers and assigning to teams can be a lengthy process

Réponse de Onfleet Traduire en Français

Thanks for this - we strive to make our set-up intuitive and using Onfleet every day for your business, efficient, effective and easy!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Would give it 5 stars, its an excellent product, but it lacks of further customization...

Publié le 2018-01-19

Structured own fleet automation and task optimization and follow up.

Avantages

Easy to use and configure.
You can setup communications (vía SMS and others) to interact with customers, drivers and operators.
Good cost-benefit relation

Inconvénients

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Ellie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

More Info

Publié le 2021-07-02

great product

Avantages

that it is a live tracker and accecable via the driver app with so much extra features

Inconvénients

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Réponse de Onfleet Traduire en Français

Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!

Adrian
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great delivery manangement - game changer

Publié le 2021-07-16

Avantages

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

Inconvénients

I wish we could search past deliveries easily.

Réponse de Onfleet Traduire en Français

Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers.

Kaala
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The ideal support for any logistics-based service!

Publié le 2020-04-16

It’s been wonderful having a system calculate a lot of the nitty-gritty for me. I don’t have to manually calculate a route for each of my drivers anymore, or even keep an eye out for their progress! OnFleet does that for me with integrated job requirements (like a picture on pickup or drop off!)

Avantages

The scalability and accessibility of the software is incredible. From operating a team of 10, to running a national fleet of hundreds, it’s all completely within the scope of possibility!

Inconvénients

I use a lot of other software for sales and service, and integration with these systems is not the easiest for a novice like me! API access is absolutely available, with assistance guides for those with the know-how to use them! (I just don’t have said know-how!)

Réponse de Onfleet Traduire en Français

Thanks for your review, Kaala!

Rado
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great API integration

Publié le 2017-02-21

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Réponse de Onfleet Traduire en Français

Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at [email protected] We're here to help!

Charles
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A pleasant suprise

Publié le 2021-06-24

exceptionally please with this software

Avantages

Much more useful and user friendly than others. ex.(like Bringg)

Inconvénients

would be great to be able to go into table, click on a completed task and copy or email the full drop down.

Réponse de Onfleet Traduire en Français

We love hearing that about your real-life experience with the alternatives in the marketplace! thanks!

Ronald
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Service

Publié le 2022-12-02

It has improved our logistics tremendously.

Avantages

Tracking our drivers progress and location.

Inconvénients

Sometimes slow to update or orders can not be found.

Réponse de Onfleet Traduire en Français

Thanks for the review, Ronald! Really appreciate the feedback and glad Onfleet has been a big help to your operations.

Savanna
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Onfleet is our Volunteers favorite!!

Publié le 2021-06-03

Our volunteers love Onfleet!! Onfleet is amazing when it comes to best fit routes for all parties.

Avantages

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

Inconvénients

You should allow yourself some time to learn the platform.

Réponse de Onfleet Traduire en Français

Thanks for the kind words - good luck to you!

Shaheen
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SFM Food Bank Review

Publié le 2020-04-14

Overall, OnFleet has been helpful in scaling our food delivery operations. Despite a few minor issues laid out above I have enjoyed using it.

Avantages

This software has been extremely impactful for us as it allowed us to efficiently scale up food deliveries to thousands of local residents.

The ability to quickly move around tasks as well as optimize routes has been helpful for us.

Inconvénients

Sometimes, the upload using a spreadsheet can take upwards of 10 minutes depending on the size of the file.

Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.

Réponse de Onfleet Traduire en Français

Thanks for the review, Shaheen! We're proud to be working with you and your team to help however we can.

Alejandro
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great app and awesome Customer support

Publié le 2018-09-10

Onfleet is helping our business to deliver to our customers in a fast and efficient way. Thank you

Avantages

Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Inconvénients

After not having used the software for a while, it asks to restart with your credentials.

Réponse de Onfleet Traduire en Français

Thank you very much for your feedback, Alejandro!

Gabriel
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Onfleet x WCD

Publié le 2020-08-27

Avantages

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

Inconvénients

When a driver starts a task doesn’t have an option to change the task that want to do.

Réponse de Onfleet Traduire en Français

Thanks for the review!!

Jacie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Embarc Tahoe

Publié le 2021-06-28

Good

Avantages

Easy to use and it's super user friendly

Inconvénients

Sometimes glitches with Treez software so it sends our drivers to the wrong place

Ben
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic Fleet Management Software

Publié le 2017-01-05

On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!

David
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

OnFleet and Meadow

Publié le 2016-01-19

We've onboarded a lot of partners specifically in the cannabis industry. The product has been extremely helpful and we love working with you. We've done a lot of the onboarding on our own but it would be helpful to have some docs that you currently use that we can customize specific to this integration. A best practices guide would be helpful. Unlocking the secrets that are less obvious like understanding how to make a call or a text from the driver app and how the phone number is anonymized.

The only complaints that we've gotten are about the Android app being buggy.

rudy
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

good

Publié le 2021-07-01

Avantages

very easy to use on my trucks for every day

Inconvénients

i like everything about it.nothing wrong

Réponse de Onfleet Traduire en Français

Thanks for this - can't argue with "I like everything about it - nothing wrong!" :)

Pierre
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great service !

Publié le 2017-02-21

I use Onfleet 5 hours a day, it's very powerful. Can't wait to see next features (I'm hoping for personalized communication according to task type, color customisation for pins, etc)

Réponse de Onfleet Traduire en Français

Thanks very much for your review and feedback! We're excited to be working with the Cubyn team. Your suggestions will be relayed to the product team for consideration in an upcoming release!