Onfleet - Avis

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet [SENSITIVE CONTENT] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.

The simplicity of the UI makes it easy to find items and teach new users.

The speed once volume is added is borderline unusable.

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

- Easy to set up, easy to use
- Quick to scale
- All features needed
- Easy to integrate

- Not able to customise delivery processes

Easy to set up, easy to use. Provides a great range of functionality in an elegant design

Adding drivers and assigning to teams can be a lengthy process

Easy to use and configure.
You can setup communications (vía SMS and others) to interact with customers, drivers and operators.
Good cost-benefit relation

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

that it is a live tracker and accecable via the driver app with so much extra features

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

I wish we could search past deliveries easily.

The scalability and accessibility of the software is incredible. From operating a team of 10, to running a national fleet of hundreds, it’s all completely within the scope of possibility!

I use a lot of other software for sales and service, and integration with these systems is not the easiest for a novice like me! API access is absolutely available, with assistance guides for those with the know-how to use them! (I just don’t have said know-how!)

Much more useful and user friendly than others. ex.(like Bringg)

would be great to be able to go into table, click on a completed task and copy or email the full drop down.

Tracking our drivers progress and location.

Sometimes slow to update or orders can not be found.

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

You should allow yourself some time to learn the platform.

This software has been extremely impactful for us as it allowed us to efficiently scale up food deliveries to thousands of local residents.

The ability to quickly move around tasks as well as optimize routes has been helpful for us.

Sometimes, the upload using a spreadsheet can take upwards of 10 minutes depending on the size of the file.

Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.

Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

After not having used the software for a while, it asks to restart with your credentials.

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

When a driver starts a task doesn’t have an option to change the task that want to do.

Easy to use and it's super user friendly

Sometimes glitches with Treez software so it sends our drivers to the wrong place

very easy to use on my trucks for every day

i like everything about it.nothing wrong