UpKeep - Avis

UpKeep

4,6 (1 323)
Logiciel mobile de gestion de maintenance assistée par ordinateur

Note globale

4,6 /5
(1 323)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,6/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

1323 avis

Douglas
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Gestion des actifs

Publié le 2023-09-17

Avantages

Upkeep est un logiciel qui permet la création de bon travail et de rassembler ses propres faits au même endroitOn dispose d'une possibilité en un seul endroit sans avoir a créé diverses rapport séparé C'est un logiciel très simple et fiable

Inconvénients

J'ai moins aimé les intégrations le format PC n'es pas bien adapté

Réponse de UpKeep Technologies

Hi Douglas, thank you for your review! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Raymond
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Une plateforme incontournable

Publié le 2023-10-21

Avantages

Upkeep est un logiciel très fiable et facile d'utilisation. Accessible à tout moment, il me permet de rassembler des œuvres au même endroit, il offre également des fonctionnalités de maintenance. Très incontournable.

Inconvénients

A l'exception du caractère coûteux, Upkeep est un excellent outil de création.

Réponse de UpKeep Technologies

Hi Raymond, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Laureine Claire
Note globale
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Les missions se gèrent facilement avec UpKeep

Publié le 2023-09-15

Avantages

UpKeep nous facilite la gestion des facturations et la maintenance préventive offert est un plus à la bonne marche de notre organisation

Inconvénients

L'accès mobile n'est pas évident nous rencontrons un problème à ce niveau

Réponse de UpKeep Technologies

Hi Laureine Claire, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If you are still experiencing a snag with mobile access can you please reach out to our customer support team at [email protected]? We're here to assist you every step of the way!

Hervé
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Meilleur outil de gestion de maintenance

Publié le 2023-09-26

Avantages

Facilement accessible, UpKeep me permet de consulter une page de présentation des tâches et offre des fonctionnalité de maintenance de base telles que la gestion des actifs, la gestion maintenance préventive

Inconvénients

UpKeep fonctionne bien sur PC que téléphone mobile

Réponse de UpKeep Technologies

Hi Hervé, We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Abdelaziz
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gestion facile de maintenance

Publié le 2023-10-16

Avantages

C'est un système de gestion informatisée basé sur le cloud. Il offre aux entreprises des fonctionnalités qui les aident à mieux gérer leurs installations et leurs actifs avec une interface très simple, sa facilité d'utilisation est ce que j'aime le plus.

Inconvénients

Je n'ai pas de points faibles pour UpKeep

Réponse de UpKeep Technologies

Hi Abdelaziz, thank you for your review! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Osiano
Note globale
  • Secteur d'activité : Import/Export
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion de maintenance le mieux adapté

Publié le 2023-10-12

Avantages

C'est un logiciel qui permet une gestion efficace de la maintenance. Facile à utiliser, UpKeep permet d'hierarchisez les demandes. Avec une interface simple, il permet également l'amélioration de la communication entre les membres d'une équipe

Inconvénients

C'est logiciel que j'apprécie beaucoup mais le fonctionnement mobile est trop lent

Réponse de UpKeep Technologies

Hi Osiano, thank you for your review! We're delighted that you're happy with UpKeep! If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Nouréïni
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

UpKeep un excellent GMAO

Publié le 2022-12-24

Le logiciel UpKeep me permet de façon générale de suivre plusieurs projets sans se perdre.

Le logiciel UpKeep me permet de façon générale de suivre plusieurs projets sans se perdre.

Avantages

UpKeep un logiciel qui permet rassembler ses oeuvres au même endroit

Inconvénients

Ce logiciel ne peut qu'être bien fonctionner sur des PC de générations avancées.

Elyse
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 6.0 /10

Logiciel de planning

Publié le 2023-10-28

Avantages

Ça logiciel facilite la gestion des facturations et la maintenance préventive offerte est bien bonne
Il permet de rationaliser les ordres de travail et la gestion des installations

Inconvénients

Depuis que j'utilise ce logiciel je n'ai encore rien eu comme problème à son sujet

Réponse de UpKeep Technologies

Hi Elyse, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible.

Emmanuel
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de maintenance

Publié le 2023-10-07

Avantages

C'est un bon produit qui propose une solution de gestion des actifs pour les équipes. Très facile à utiliser et accessible à tous moment et très efficace

Inconvénients

C'est le meilleur logiciel de maintenanceJe n'ai pas d'inconvénients mais le prix est un peu coûteux

Réponse de UpKeep Technologies

Hi Emmanuel, thank you for your review! If you ever have any questions, please don't hesitate to reach out. We're here to help!

Elis
Note globale
  • Secteur d'activité : Développement et commerce international
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Logiciel de gestion d'installations

Publié le 2023-10-28

Avantages

Permet d'intervenir directement et mettre en œuvre de bons travail. Le coût et le temps est Utile

Inconvénients

Déconnexion des demandeurs et l'oublie des mots de passe

Réponse de UpKeep Technologies

Hi Elis thank you for your review! If there's anything that we can help you with, our customer support team is ready to assist you. Please reach out to us at [email protected] and we'd be happy to look into the logout and password issue!

Eunice Merveille
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 5.0 /10

Logiciel de d création et de rationalisation

Publié le 2023-10-28

Avantages

Upkeep est un logiciel basée sur le cloud qui permet de rationaliser les ordres de travail et la gestion des installationsIl crée des projets, très simple et efficace

Inconvénients

Aucun reproche à faire pour le moment au sujet du logiciel

Réponse de UpKeep Technologies

Hi Eunice Merveille, thank you for the fantastic review! We're so glad that UpKeep has met your expectations. We'll continue working hard to provide you with the best experience possible.

Adam
Note globale
  • Secteur d'activité : Immobilier
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Getting better and better all the time!

Publié le 2018-04-17

Better flexibility in tracking issues raised by tenants and on the progress of those issues with...

Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

Avantages

I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

Inconvénients

Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

Ryan
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Its a Keeper as long as you are keeping UP on it.

Publié le 2020-01-28

Very positive experience so far. They have answered all my questions sufficiently and in a very...

Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Avantages

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Inconvénients

I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

Alternatives envisagées 

Asana

Pourquoi passer à UpKeep

My boss was already familiar with this platform

Réponse de UpKeep Technologies

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Gil
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Upkeep's ease of use

Publié le 2020-12-29

it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should...

it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

Avantages

I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
upkeep allows photos and written info for the services completed that day.

Inconvénients

The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
Upkeep only allows a few photos to be entered in to the system.
Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....

monica
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

commend Centre for business maintains and management

Publié le 2023-08-14

using the application has simplified work and support is given online

using the application has simplified work and support is given online

Avantages

i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure

Inconvénients

using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn

Réponse de UpKeep Technologies

Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Mickey
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for out of control maintenance departments!

Publié le 2020-01-14

Our company is very pleased with what the software has accomplished for our maintenance team. It...

Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.

Avantages

Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.

Inconvénients

The cost per user is steep for small businesses.

Alternatives envisagées 

MaintainX, eMaint CMMS et MEX Maintenance

Pourquoi choisir UpKeep 

UpKeep is much easier to efficiently manage data and it provides better communication across all users.

Pourquoi passer à UpKeep

It’s user interface is much more user friendly.

Réponse de UpKeep Technologies

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Steve
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Upkeep is a great solution!

Publié le 2019-12-19

Our Maintenance team has a increased productivity workflow as a result of Upkeep

Our Maintenance team has a increased productivity workflow as a result of Upkeep

Avantages

Ease of use, end users have no issues 99% of the time.

Inconvénients

Maybe add comments section for assignee to comment on work order once completed

Alternatives envisagées 

Hippo CMMS

Pourquoi passer à UpKeep

Simplicity, price, ease of use. UI is easy to decipher for our Maint dept.

Réponse de UpKeep Technologies

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team.

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Abbey
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Skylawn Memorial Park Word Orders

Publié le 2019-11-07

My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very...

My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.

Avantages

I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.

Inconvénients

There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.

Alternatives envisagées 

MaintainX

Pourquoi choisir UpKeep 

We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.

Pourquoi passer à UpKeep

UpKeep had more to offer. I really chose this product because of the inventory tracking.

Réponse de UpKeep Technologies

Hi Abbey,

Thank you for taking the time to leave a review and thank you for your feedback! We are ecstatic to hear you are finding value in UpKeep and have had such a positive experience with the app!

We will make sure to escalate your feedback regarding more customization with all of the plans we offer to our Product team for their review.

Have a great day!

Jordan
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 2019-09-24

Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out...

Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly. Very user friendly software that works great.

Avantages

How easy the software is to use and set up. Any questions were promptly answered and sorted out fast!

Inconvénients

Reporting side of the software still required some slight development for our business.

Alternatives envisagées 

MEX Maintenance

Pourquoi choisir UpKeep 

Hadn't implicated Mex within the company, learnt more about it and found is was a lot more technical to use for our technicians.

Logiciel antérieur 

MEX Maintenance

Pourquoi passer à UpKeep

Ease of use.
Mason
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best in Class

Publié le 2020-02-27

The software is fantastic, trying to make it work with a reasonable number of licenses has been a...

The software is fantastic, trying to make it work with a reasonable number of licenses has been a challenge, but nothing that cant be handled through the API.

Avantages

Clean, modern, intuitive interface both on mobile and web. Full functioning API

Inconvénients

the price per user model can get really steep really fast.

Alternatives envisagées 

Maintenance Care

Pourquoi choisir UpKeep 

Maintaining the code base became too time intensive.

Pourquoi passer à UpKeep

Clean, modern, intuitive interface both on mobile and web. Full functioning API

Réponse de UpKeep Technologies

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage work orders.

Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

Feel free to visit our support page if you ever have any questions:

https://www.onupkeep.com/customersupport/

Thanks again!

Aaron
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Simple and Effective

Publié le 2020-12-15

Great so far. Looking forward to getting my direct reports involved in developing the system

Great so far. Looking forward to getting my direct reports involved in developing the system

Avantages

The ease of access and functionality with a user friendly interface that is simple to use.

Inconvénients

To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate

simon
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

Using upkeep for solar farm maintenance reporting.

Publié le 2019-02-22

Upkeep has helped hugely in showing clients what we actually do and giving them real times as to...

Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .

Avantages

The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.

Inconvénients

The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.

Réponse de UpKeep Technologies

Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!

Steven
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Using this software, our company has increased workflow radically

Publié le 2018-07-03

Avantages

The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.

Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.

I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.

The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.

The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.

Inconvénients

The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..

Réponse de UpKeep Technologies

Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!

Alexander
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

UpKeep: A Fantastic Tool for Maintenance

Publié le 2019-04-11

Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales....

Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.

Avantages

UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.

Inconvénients

Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.

Réponse de UpKeep Technologies

Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.

Pat
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great CMMS program, with excellent support with quick turnaround.

Publié le 2019-03-01

Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with...

Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities.

Avantages

The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people.
They also have excellent training videos which help end-user to get started with minimum learning curve.

Inconvénients

The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.

Réponse de UpKeep Technologies

Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve!

Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/

There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user).