Acctivate Inventory Management - Avis

The Acctivate program that was promised as an out of the box easy to use program is one that caused nothing but headaches throughout the implementation process. Do we feel more comfortable with our inventory counts? Yes.

Do we feel we could have bought something better for the same $15000-$18000 that we spent on this program? Absolutely.

Would I recommend this program to anyone else that I know? Absolutely not.

Acctivate is a really good inventory control system and it is pretty easy to learn and it has a lot of capabilities and we love it. But here are the problems I have had. I have had numerous problems with technical support, and it has only gotten worse instead of better. In order to reach customer service now, you have go to the Acctivate website and enter a service request, and you may or may not get a prompt reply back. When we are having technical problems with this program, it can bring our entire operation to a halt and there doesn't seem to be any sense of urgency on the part of the technicians at Acctivate. This is my biggest problem with Acctivate and it the one thing that makes me very angry. My only other problem is training. This is a very complex program, and you can learn the basics pretty quickly and that will get you by. But there is no formal training to teach you everything you need to know other than videos that you can watch and some webinars. I think there needs to be a trainer that can teach new users how to use the program in depth at your facility in Arlington so that customers that have purchased the program can spend 3-4 days with some in depth training. I have had this system for over 2 years now and we are still finding new things that we have never seen or used before. When we purchased Acctivate, they do a great job of getting you up and going and answer any questions you might have, but some real hands on training would be so much better. But once you get used to the program, it's great.

overall, pretty good! It does what I need on a daily basis!

Zero customer support, they will direct you to one of their consultants. Same issues almost everyday. It crashes almost several times a day. Sync is ongoing, never ending process. Duplicate invoices, duplicate customers, and many more issues. They told us 2018 version will resolve the issues, nothing changed, even got worse.

Good, I am very happy with the Acctivate Inventory Software!

This product has a low learning curve and easy to set up and use. It may be good for some businesses but it is not worth the money for ours. It works great for tracking inventory and bringing completed goods into our system and tracking them through to a sale. This is where it breaks down. We are a small business and do a lot of custom goods and small run manufacturing. There's not a lot to offer for the manufacturing side of our business. For a small shop, most of the functionality of this software can be done in Quickbooks. This product still requires quickbooks for accounting as well. The yearly maintenance fee, hard to swallow for what it does for our buisness.

It has been good so far. Tech support has room for improvement, but overall it has been a good program.

Pros: Ease of use and training for other employees. Overall this is a good product and I would recommend for inventory management.

Cons: Real time quantity available while making assemblies to know if you have enough product to build your assemblies.
Ability to add vendors in acctivate would be helpful. To have the
ability to see workflow on assemblies in progress on alert screen.
I would like to see adds to control shop floor movement of materials related to manufacturing, via being able to team members sign in and out of jobs.

-Pro-Great inventory system. Great reports. Has been an added bonus to our organization for the last 7 years, I believe.
-Cons-There are some changes I would like, and have requested concerning how inventory is tracked. Returned items awaiting credits.
Customer service is slow to respond when there are issues. It usually takes 2 requests and a phone call.
I feel the new version is very bulky. We have had to retrain employees :(
I am however, very pleased overall.

It is a smart quickbook for our inventory operations and management.

Pros - user friendly, easy to get processes created, handles inventory with transparency.
Cons - implementation needs more clarity from Alterity, more prep should be discussed.

After getting thru the fact that we did not prep correctly, we straightened that out and get back on top of all the details needing to be addressed it is a well oiled working software. The benefits from using ACCTivate now, out weigh any hurdles you may incur.

Acctivate is a great program for our manufacturing company. It is very easy to use. It allows us to track product in a very easy way. It synchronizes with QuickBooks very easily also. The only problem we have had in the past eight years is that every time there is a upgrade, the crystal report templates get screwed up. They don't seem to transfer well. One time we lost all our custom templates and had to have them remade.

We've been using Acctivate for many years with our company and have been very happy with it. I appreciate the ability to build just the right set of modules for what we need and particularly like its ability to handle our complicated inventory system. The few times we come across issues, the support team is very quick to respond and resolve them. I would highly recommend Acctivate to other users.