Marsello - Avis

It took me quite a while to figure out where everything was when I first started using this program. only because of the sheer number of possibilities they provide, like loyalty awards, email marketing, points, and more. All of these elements are used by me to enhance all of my marketing strategies. Without a doubt, the function and program I've used the most recently.

I'm still attempting to understand all the alternatives that this organization provides. However, I did encounter a few snags when researching this issue. I would like to target specific clients with a collection of emails or locations, but I am unable to do so. Additionally, I'd want to customize my email by choosing the size of the headline logo or GIFs.

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

basic/easy customer segmentation and segmented marketing.
integration with Vend(lightspeed)

Lack of integration with Word press(blog) and Woocommerce(eCommerce)

no lagging in the application, simplified by being able to edit the history of previous processors.

How you have to scan the card to redeem then re scan to add points

It's easy to use and you dont need to keep the card handy

It's not used in many places so more accessibility would be beneficial

the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

It's easy to use and helps to retain the customer database.

Would be more efficient if connect to till.

Getting a price reduction after accumulating points

The need to give email address each purchase

Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

It is very easy for the customer and our sales team to us it

You get the most out of it your team puts 100% into it

Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. can use same card at different shops easily.

Little bit wary of anything that collects information about where I go to shop

Easy to use. Great way to reward your customers and get a customer database

Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

This program has helped with email reminders, reward program, and other customer friendly targeting. However sometimes the page takes forever to load, and it will say refresh over and over, as well as the message coming up at the top that the old Marsello is available for a short time. I feel like it needs to be the new app only to make it run better and be less confusing.

See Above - As Well as the templates provided are not user friendly and the computer freezes up before you can get one completed.

Easy to use. Customers can log into the app to track their points and update any information. This is good as it takes a workload off the company.
Customer service is outstanding, our rep is superb to deal with.

We seemed to have a lot of issues with the automatic birthday vouchers being sent out. This also came down to customers unsubscribing.

Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration

The fact that we can't provide a seamless loyalty/coupon experience online and offline is a problem, and creates additional administrative load for our team

Just open the app and scan your bar code and it's all done.

I have a key tag in my wallet as well in case I leave my phone in the car.

It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.

Remembering to turn phone over to scan the bar code after using phone to tap and go.

The SMS marketing we really get a lot of customer traffic with this tool.

Marsello is not compatible with Woo Commerce or WordPress. Our website is a WordPress site and we cannot implement any codes online as the systems are not integrated. It limits the potential for us and is frustrating.

Great App, great cross of business support, great rewards.

Be great if it reminded me that I'm in X business and this business uses the Goodie Card

Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.

Not much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.

Very easy to use, clients and staff find it simple and efficient.

Nothing everything fine. Software works well and we have no issues

pretty quick, easy to use. easy to sign people up.

Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.