Marsello - Avis

the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.
It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

All in one, multi location, easy for customer

Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

Quick easy use. saves multiple rewards cards.

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

It's easy to use and you dont need to keep the card handy

It's not used in many places so more accessibility would be beneficial

It's easy to use and helps to retain the customer database.

Would be more efficient if connect to till.

I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.

I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

Customer interface & back office software.

Not applicable. All worked better than my expectations.

The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Only complaint would be if i buy multiple coffees, I only get credit or points for one visit

Reviews like this one
Really, what is going to change

The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

I haven’t found anything so far that I least like about this software.

I love the product. I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit. Has the option to target quiet nights. Really happy so far.

I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

This program has helped with email reminders, reward program, and other customer friendly targeting. However sometimes the page takes forever to load, and it will say refresh over and over, as well as the message coming up at the top that the old Marsello is available for a short time. I feel like it needs to be the new app only to make it run better and be less confusing.

See Above - As Well as the templates provided are not user friendly and the computer freezes up before you can get one completed.

Easy to use for both us and our customers.
We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!

So far it has been great and we haven't experience any problems.

Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration

The fact that we can't provide a seamless loyalty/coupon experience online and offline is a problem, and creates additional administrative load for our team

Very easy to open and use. Very quick. Opens at the right page so no having to log in every time. Good graphics and text. User friendly, really easy to scan and redeem points

Not much. I have no complaints.

How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.

Great App, great cross of business support, great rewards.

Be great if it reminded me that I'm in X business and this business uses the Goodie Card

Not like typing email address of customer other than all good

I love the overall concept and found easy for me and my all staff

We use Goody simply to acquire new customers. It gives us a nice steady stream of new customers through the door and we can actually track coupons redeemed using the software. So it's 100% digital. We don't need to run entertainment book types offers, which tend to either over discount, discount to our regular customer or are hardly ever actually redeemed. With Goody, we're not bombarded with a Grabone/Groupon type deal. It's totally the way to run local promotions at a low-price point.

We don't use the loyalty software aspects as we already have local customers. However, it looks like a really strong proposition overall as a package.

Easy to use and gain points and easy to use at a lot of stores

Having to scan card as have to get my wallet out

ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Can be little bit cheaper. I am really happy with the benefits.

using the online merchant centre and the campaigns that can keep new customers coming back and then getting in touch with customers that haven't been in a while and getting them back in

have not got anything to really say about cons to be honest and it all is good for us and works how we want it to and know they will release updates to keep things fresh for the future of the system