Tithe.ly - Avis

Tithe.ly gives you the ability to receive donations in an easy-to-use format and to show all of the incoming donation amounts in an organized manner. We are able to provide the congregation the opportunity to cover the processing fee as well. Many of our church goers use the recurring giving option which makes the process even easier for the user. Reasonable fees compared to competitors.

We have not ran into any major issues that call for concern. We have had minor bugs occur, but refreshing would normally solve the issue. Tithe.ly is quick to reply if we have any questions or concerns.

We had a web site we were building ourselves, but with Tithely we now have a better website that can be integrated into our app; a great app that can communicate with our members; a text number that can be used not only with 'text to give', but can be used as a digital visitor card, a book check-out, or to send information about an event or a ministry using keywords of my choice. Fundraising and online giving work great and are comparative with other online giving programs. We have also added child check-in to our church. Not only is it pretty easy to use (and has great help videos), but it uses a nice-looking design for all of its online uses.

There were some features we advertised to our members that are not being used by them. We have pushed those further back and focused on what is being offered and used instead. At times there is a miscommunication with our child check-in, but I believe that may be a local firewall issue and not a Tithely problem.

While easy to setup when a modification had to be made we came to an impass. Customer support to resolve a solution took three months and hours of communications all the while Tithe.ly continued to collect donors money and would not transfer it to the Church. We finally had to have Tithe.ly return donations and they came back through Facebook listings on credit cards, much to my surprise. Has facebook purchased tithe.ly or are they part or disclosing even more information on who belongs to what church, to a company that is already carrying too much personal data in our country? The return of funds from facebook was a second big red flag. The first was reading tithe.ly's privacy agreement when personal license and bank statement images were requested.

Thoroughly read thithe.ly's disclosures for you and your donors before you sign up.

I wonder how long this post will last

David/ 12/06/21

NO customer service, facebook is invloved with credit card transactions. and 3 months to return funds to donors.

Ease of use. Very user friendly. I appreciate being able to keep in communication with the congregation, archive sermons and worship music, as well as promoting items of special interest to our congregation and community.

Difficult to figure out how to make graphics clickable.

We are using Tithe.ly as a whole package because of a discount provided by our national church with Tithe.ly as a preferred provider. I love the church app and so do our members. Member management is important, but I also love the added giving options for our website, app, and texting.

Website editing platform is difficult to use and time consuming. There is a learning curve for the Elvanto ChMS, but once developed it is solid. I wish that Breeze were the default ChMS in the bundle.

Ease of use. Donation management and websites are awesome

Intervention is funny sometimes, but easy.

How easy it is to use even for beginners and those for whom technology is difficult/new.

There are still some features not as robust so we have to use a separate program that doesn't integrate with Breeze/Tithe.ly. Events Manager and externally received donations (PayPal, etc.) are too manual.

The wide range of products ans features, most of which are connected, and all for a very affordable price.

There are a few products that are not as connected as they could be. It resulted in duplicate features, which sometimes caused confusion as to which one to use. But the team was great about clarifying that.

I love using Tithe.ly to give to my church! It makes it so easy and secure. I don't have to worry about mailing a check or having cash on hand. I just log in to my Tithe.ly account and give in a matter of seconds.

The only downside is that the fees for giving can be a bit high. It would be nice if Tithe.ly could offer more competitive rates.

I liked that Tithe.ly had reasonable fees, a clean interface, and ways to give on desktop, mobile, and via text. The option for people to use a bank account was also very important for my demographic.

Some of the options to customize the look and feel of the software are lacking (e.g. logos don't always render correctly against a white background). Some of the back-end features (like logging multiple gifts) were not intuitive at first, but got easer with practice.

Fairly simple to use. Even with lots of features, there are natural places to go and look for them. There are several extra features that I probably wouldn't have tried as a stand alone, but are really cool. We just implemented the credit card reader through Tithely Pay and it has been really helpful.

They are still building everything out so there are a few quirks. For instance, we have their larger church management system (Elvanto) which is where I have to go for things like group reporting and kids checkin. If I want to look at online giving or send messages, I've got to go through the tithely interface. If I want our church app, I go through the Tithely interface, but it sends me to another landing page for our app. None of this is a big deal because I know where everything is, but it might take you a few minutes to get familiar with everything.

More intuitive than other management software I have used, customer service is amazing, so great to be able to manage our website and app in one spot, great visuals for tracking giving

There are some features that just aren't updated well enough yet, like transitioning to Elvanto (a more full feature church management software included in Tithely) and back to Tithely. I haven't found a way that our members can reply directly to email messages sent from Tithely. The website management is nice to have, but it is slightly less intuitive than sites like Squarespace.

What I like most about Tithe.ly giving is the user interface! It's modern, sleek, runs great on desktop and mobile. The typical church online giving experience has been lost in platforms that provide a user interface that looks like it was built by a non-design-minded programmer from 1990. We wanted to remove any obstacle from our online giving. People are used to great payment experiences online, so ours needed to match that experience. Now it does because we launched Tithe.ly. It has been well received, and the reports from our members have been overwhelmingly positive about how easy it is to use.

Figure out all the little intricacies for migrating data from our old system to Tithe.ly was a bit of a bear. But that's not really Tithe.ly's fault. Also - our finance admin wasn't happy about having to enter checks by hand (scanners do not work with Tithe.ly), but the improved interface we hope will cause more people to move away from physical checks.

Creating an account, inputting batch giving for non-tithe.ly users, and using the membership components is very easy! The customer service/help desk promptly responds (or as quickly as they can), and sends a transmission of the conversation to your email account.

Not being able to integrate member data from Tithe.ly to Elvanto, has slowed down my ability to create communities. I look forward to when it is fixed. Having to log into every component (elvanto, Chms) was frustrating. HOWEVER, they have diligently worked to solve this problem. I have to purchase separate accounting software.

Tithe.ly is very comparable to their competitors. However they stand out on being more trustworthy, dependable and friendly. So far, every time I have called about a question, I have had the same person each time. He already knows who I am and about our organization, which makes things a lot easier to manage. It also saves me time, where with the previous company I would spend hours on hold to get a different person and have to explain who we are every time. Thank you [sensitive content hidden] for all your help.

We have not run into a problem yet. So thankful for this easy to use program for both ourselves and our donors.

Within one family of software much of what a church needs is available. Also critical is their mission-oriented customer support.

There are some growing pains and a bit of over-promise not quite yet delivery on their next-gen CMS. We began with Tithely Giving - best-in-class and then Elvanto, a CMS that they bought and integrated. It's a good CMS and they have been working on improving the backbone to allow seamless sync'ing of the various products, but Elvanto is feeling dated now and lacking some love. For example, Tithely Messaging is good but not available directly from Elvanto, and Elvanto features not available yet to Messaging.

Lots of functionality!People and service management is wonderful

2 management systemsGTithely and Elvanto are separated too much

We have so enjoyed the benefits of a website that doesn't need a communications graduate to maintain it! It integrates online charitable contributions, an email newsletter, and intuitive design into one beautiful package. We also love the simplicity of "text to give."

What I dislike is that it wasn't available 20 years ago!

The customer service is amazing and helped to implement the software system from our previous system. It didn't take long and they guided us through the entire process.

Remembering how to get to some reports and reconciling the deposits from breeze to our bank can me a little more steps than the last system. But not a deal breaker!

The member directory on the Elvanto side has a lot of options and works well. I think the volunteer management feature is a good inclusion. The online giving component is simple to set up and use.

There are a lot of features that are great inclusions but could be better. The Tithely Pay POS system is good but too simplistic; transactions aren't categorized on the back end, which makes it difficult for the accounting team. The volunteer management system feels overly complicated and difficult to manage. The language around the notifications and how they work is difficult for the staff to understand and has made it almost unusable for our church. The messaging feature has a lot of potential but seems to be missing some critical pieces, especially around the email blast features (couldn't embed a video link?) The sync between Elvanto and Tithely has been a gigantic headache.

We love the features that are interchangeable for our website, the ease of online giving and finding the information about those who have given money. The app is fantastic. I love that when we put in the events on the website it automatically transfers over to the app. Customer service is awesome! They walked us through putting our in the App store for Apple devices and it was very complicated but they were patient in working with us. Thanks to the team at Tithe.ly. I recommend them to other Pastors I know.

Nothing!! It works very well and is user friendly

The back end of the book keeping side is also very easy, at any time we can review giving statements. We are able to have a monthly statement very early in the month which again makes book keeping easier and quicker for reports to the board etc. Whereas Paypal does not have a monthly statement ready until the 10th of the month.

We don't have any con's I'm sure there is more that we could be using withing the software and don't only due to our people not doing so.

As a church planter, I needed something affordance, easy to implement and effective. Tithe.ly is all of these things. I’ve recruited other churches small and large to Tithe.ly.

Service planning is not as robust as Planning Center. But there are always improvements coming down the pike.

We'd had Tithe.ly before the pandemic, but it was only used by a few members. Once the pandemic hit and we were unable to meet in person it became critical for people to have an easy way to tithe. It has continued to be a popular option even after we've returned to in-person services. We've continued to stream our services for people who cannot attend in person because of ailments, physical limitations, or having moved from the area. It is an easy and secure way for them to tithe.

I don't know of any features that the software is missing.

The software does track giving correctly

The use of the software for annual letters to donors and other accounting issues needs improvement. Getting around the platform is confusing. So much so, that it is nearly impossible to get to where we need access.