AvidXchange - Avis

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid.
- Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier.
- A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices.
- Reduces paper.
- Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits.
- Overall worth every penny.

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay.
- Indexers can make mistakes on basic invoice header data, but this is very rare.

This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.

I feel like the reporting portion could be improved but overall a good system

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

Ease of Batching approved invoices and integrating them with my accounting software

At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

It has streamlined our payables process substantially. All invoices can be located in our Avid module, review and approval of the vendor invoices, and most important, it integrates with our property management software.

Everything is good, we really don't have any issues.

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

I appreciate that all invoices are kept on file electronically. Also, I think it's great that each person on the team reviews an invoice before being processed.

I wish there was a spell check option. I also wish there was a way to apply the GL code to multiple line items instead of manually typing them all in.

The ability to make payments in today's remote world.

The virtual credit card payment feature can be confusing and lead to unanticipated fees on the vendor's side.

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

I am not happy with secondary verification to access

AvidSuite is so easy to use and makes work more flexible. We are able to work on our payables from anywhere. The approval process is seamless and the memorization of accounts to properties makes this process much faster than what we were doing before AvidXchange.

The reports are not user friendly. It is extremely difficult to find the report that I want, unless someone from Customer Care assists me. Would be better if this were more user friendly.

The eas of use and and turn around time for processing invoices and payments.

There are still some reporting features that are missing as well as the visibility in the accounting aspect is lacking.

Avid saves our Business Office Directors time and provides them the information they need when interacting with our vendors.

There are a few areas that could be smoother, such as when searching for payments, but overall the software is user friendly and easy to navigate.

When the pandemic hit our company survived because of Avid. It helped us continue our daily functions from home without skipping a beat.

When you guys upgrade the system seems to slow down and we had a lot of downtime with the latest upgrade.

Time savings
Access
Global understanding of data
Search/research options

Likely more powerful than we'd ever have time to utilize
Possibly two extensive for our small portfolio of clients

The integrations with our other software

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Covers all bases and completely paperless

No cons at all as long as you are using a supported browser

Easy to locate invoices with very little information.

I wish there were more options for the viewable columns.

Avid invoice processing and coding is easily mainstreemed

The payments through avid take way too long

The bill pay system makes everything easier.

I cant find anything wrong with Avid or the way it operates.

Time stamp on the transactions, no need to mail checks anymore. many other products can do the same.

you are not able to save the image of check in batch. for you to keep copy of the check, you have to save one by one. And Avid is not able to do it for you after you terminate the service.

Easy to use
Integration went smoothly and quickly

Difficulty in deleting unwanted invoices

What I like most about Avidxchange is once you submit the documents its done. Payments are made in a timely manner and you can review payments that have cleared. It enhances the account payable and receivable processing because with more checks and balances and less paper.

There is not thing that I don't like about this software. Once you are at ease with all of the features, it because a great resource tool.

I really like the functionality of the software, it was also easy to learn to navigate.

I do not have any negative experiences with AvidXchange.