
AvidXchange
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104 avis
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simplify Your AP Process
Publié le 2020-10-19
Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite record, and then I would need to physically file the invoice. Now, it's as simple as reviewing the invoice in Avid's user-friendly portal and syncing it into our accounting system. Each department will get an invoice based on the supplier's workflow that was set in Avid and all they have to do is review, select what GL they would like to put the invoice to, and submit.
Overall experience has been great. One of the few companies we work with that we actually like and feel we are getting our money's worth with. Definitely urge anyone who is looking for an automated A/P system to give Avid a try.
Avantages
- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid.
- Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier.
- A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices.
- Reduces paper.
- Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits.
- Overall worth every penny.
Inconvénients
- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay.
- Indexers can make mistakes on basic invoice header data, but this is very rare.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great Product but needs better support.
Publié le 2022-05-10
AvidXchange is a great software for payables processing however when you have issues the support team is not great to work with, I have been considering adding the payment processing but keep hesitating because of poor support.
Avantages
This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.
Inconvénients
I feel like the reporting portion could be improved but overall a good system
Alternatives envisagées
NexusPayables- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Customer service is non-existent.
Publié le 2022-05-10
Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".
Avantages
I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.
Inconvénients
The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Daily Accounts Payable Review Software
Publié le 2021-08-19
Generally good-it serves as a very good document imaging manager with Vendor History and the payment process of getting checks or ACHs to suppliers works seamlessly.
Avantages
Ease of Batching approved invoices and integrating them with my accounting software
Inconvénients
At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Invoices and payments made easy!
Publié le 2019-07-25
Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.
Avantages
AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.
Inconvénients
As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Accounts Payable Solution for your Business Needs
Publié le 2021-08-19
Processing the large amount of invoices that we have each month for our properties has become streamlined with Avid. We don't have to file and store thousands of invoices a month and cut and sign checks for all of these payments.
Avantages
It has streamlined our payables process substantially. All invoices can be located in our Avid module, review and approval of the vendor invoices, and most important, it integrates with our property management software.
Inconvénients
Everything is good, we really don't have any issues.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Comments
Publié le 2022-06-09
Avantages
Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.
Inconvénients
during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Makes processing invoices effortless!
Publié le 2022-05-04
Super easy to use and teach others how to use as well!
Avantages
I appreciate that all invoices are kept on file electronically. Also, I think it's great that each person on the team reviews an invoice before being processed.
Inconvénients
I wish there was a spell check option. I also wish there was a way to apply the GL code to multiple line items instead of manually typing them all in.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Avidxchange review
Publié le 2022-05-10
Avantages
The ability to make payments in today's remote world.
Inconvénients
The virtual credit card payment feature can be confusing and lead to unanticipated fees on the vendor's side.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 2022-05-05
Avantages
The menu options are easy to navigate you jump right in without having to have read a how to use manual.
Inconvénients
I am not happy with secondary verification to access
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Seamless approvals and time saving
Publié le 2021-09-17
Avantages
AvidSuite is so easy to use and makes work more flexible. We are able to work on our payables from anywhere. The approval process is seamless and the memorization of accounts to properties makes this process much faster than what we were doing before AvidXchange.
Inconvénients
The reports are not user friendly. It is extremely difficult to find the report that I want, unless someone from Customer Care assists me. Would be better if this were more user friendly.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product. Great Choice
Publié le 2022-04-28
Extremely easy implementation and great customer service. The team will listen to any issues or needs we have and get them implemented as quickly as possible. I enjoy the teams we work with.
Payments out to vendors have been expedited 5 fold and payments are easily able to be tracked in a multi-step internal process.
Avantages
The eas of use and and turn around time for processing invoices and payments.
Inconvénients
There are still some reporting features that are missing as well as the visibility in the accounting aspect is lacking.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love Avid!
Publié le 2022-04-27
I enjoy Avidpay and have used Avid Invoicing services in the past. I highly recommend both when compared with a more traditional way of processing AP.
Avantages
Avid saves our Business Office Directors time and provides them the information they need when interacting with our vendors.
Inconvénients
There are a few areas that could be smoother, such as when searching for payments, but overall the software is user friendly and easy to navigate.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avid is completely paperless
Publié le 2021-08-19
We absolutely love it but we wish the minor glitches of the upgrade would be a little smoother.
Avantages
When the pandemic hit our company survived because of Avid. It helped us continue our daily functions from home without skipping a beat.
Inconvénients
When you guys upgrade the system seems to slow down and we had a lot of downtime with the latest upgrade.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
AVIDXchange cahnges our office culture
Publié le 2022-04-27
While turnaround of entire portfolio have been a time consuming process, now that all of our clients are onboarded, the nature of the office streamlining has changed our office culture
Avantages
Time savings
Access
Global understanding of data
Search/research options
Inconvénients
Likely more powerful than we'd ever have time to utilize
Possibly two extensive for our small portfolio of clients
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Accounting with Avid
Publié le 2021-08-19
Very good, great customer service and a very helpful product
Avantages
The integrations with our other software
Inconvénients
The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Our search for AP Automation was quickly over when we found AvidXchange!
Publié le 2019-01-08
We were left in a situation where our AP employee left the company and we had a decision to make. Do we hire someone new and hope they understand the process and train them to take this over? Or do we automate this process? For us and a company our size it made sense to automate the system as much as possible. Especially considering how cheap it is with AvidXchange per payment and the "by invoice volume" pricing they have.
Avantages
The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!
Inconvénients
AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avid Xchange
Publié le 2018-12-19
So easy to use; love being able to send comments through invoices and everything is well documented - great for audits
Avantages
Covers all bases and completely paperless
Inconvénients
No cons at all as long as you are using a supported browser
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avid for Property Managers
Publié le 2022-04-27
Easy to use!
Avantages
Easy to locate invoices with very little information.
Inconvénients
I wish there were more options for the viewable columns.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
8.19
Publié le 2021-08-19
Avantages
Avid invoice processing and coding is easily mainstreemed
Inconvénients
The payments through avid take way too long
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Super easy
Publié le 2022-05-03
Our contractors love the ease of use with sending in invoices and being paid in a timely manner through Avid.
Avantages
The bill pay system makes everything easier.
Inconvénients
I cant find anything wrong with Avid or the way it operates.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Back up
Publié le 2023-01-09
Avantages
Time stamp on the transactions, no need to mail checks anymore. many other products can do the same.
Inconvénients
you are not able to save the image of check in batch. for you to keep copy of the check, you have to save one by one. And Avid is not able to do it for you after you terminate the service.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Avid Review
Publié le 2021-08-19
Avantages
Easy to use
Integration went smoothly and quickly
Inconvénients
Difficulty in deleting unwanted invoices
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avidxchangem (Exchange stress for success)
Publié le 2020-02-06
My overall experience with AdvidXchange had increase my knowledge of payment systems and made the office more efficient. It's a great tool and it has helped immensely to keep the vendors satisfied.
Avantages
What I like most about Avidxchange is once you submit the documents its done. Payments are made in a timely manner and you can review payments that have cleared. It enhances the account payable and receivable processing because with more checks and balances and less paper.
Inconvénients
There is not thing that I don't like about this software. Once you are at ease with all of the features, it because a great resource tool.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
10/10! Highly Recommend AvidXchange
Publié le 2022-05-03
10/10
Avantages
I really like the functionality of the software, it was also easy to learn to navigate.
Inconvénients
I do not have any negative experiences with AvidXchange.