Little Hotelier

3,8 (163)
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Gestion des réservations et des établissements en ligne

Note globale

3,8 /5
(163)
Rapport qualité-prix
3,7/5
Fonctionnalités
3,6/5
Simplicité d’utilisation
4/5
Support client
3,7/5

67%
des utilisateurs recommandent cette application
Classer par

163 avis

Zanneta
Zanneta
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

The best design I have ever seen

Publié le 2018-05-15

Avantages

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Inconvénients

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Réponse de SiteMinder

Hi Zanneta,

Thank you for taking the time to review Little Hotelier.

Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly.

We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner.

If you have any further questions, don't hesitate to get in touch with a member of the team.

Thanks,
Kaitlyn @ Little Hotelier

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Modern software

Publié le 2018-04-07

tracking my holiday rental business

tracking my holiday rental business

Avantages

Little Hotelier is a good software for small hotels and self-catering properties. Great channel manager with a big number of booking sites/agents.

Inconvénients

Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.

Réponse de SiteMinder

Hi there,

Thank you for reviewing Little Hotelier. We are pleased to hear that you have had a positive experience using Little Hotelier for your holiday rental business.

If you have any further feedback or questions, please don't hesitate to get in touch with the team.

Thanks,
The team @ Little Hotelier

John
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Wouldn’t recommend

Publié le 2023-07-24

Avantages

Not much to be honest. There are a few roo many limitations

Inconvénients

Inability to connect to dynamic pricingCustomer support is slow (days to reply)Invoicing is not automatic - when I pay them, they still ask to be paid Staff provide incorrect information to us

Réponse de SiteMinder

Hi John,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we are committed to addressing them to enhance your experience. We understand your frustrations with the limitations and the issues you mentioned.

We are actively working to improve our services, including quicker response times from customer support, addressing the dynamic pricing connection, and automating our invoicing process. When you get a chance, please drop me your details at [email protected], and I will do my very best to assist you. As we aren't able to retrieve many details from this review site. We deeply value your input, and your comments will help us make the necessary improvements to provide a more seamless and accurate service.

Please know that we take your feedback seriously and are dedicated to ensuring that these issues are resolved to your satisfaction. If you have any more details to share or if there's anything else you'd like to discuss, please don't hesitate to reach out. Your input is invaluable as we strive to serve you better.

Aidan
Aidan
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

A very streamlined process both front of house and back of house.

Publié le 2018-05-30

Avantages

Little Hotelier is a very easy system to use and has 90% of the functionality required to operate an accommodation business.

Inconvénients

Little Hotelier currently does not connect with any EPOS systems which is a shame. It would be great if there are future developments for this integration.

David Anthony
David Anthony
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great for Small Hotels

Publié le 2021-12-31

Fantastic software option for small hotels. It was specially designed for small hotels. Best of all...

Fantastic software option for small hotels. It was specially designed for small hotels. Best of all it has a top-of-the-line booking engine, integrated website builder and booking engine!

Avantages

Backed by the powerful Siteminder channel manager, Little Hotelier is easy to use and best of all it allows small hotels to set up a fully integrated website. The SiteMinder booking engine makes booking seamless.

Inconvénients

If a hotel wants an especially customizable website Siteminder is not the best option. The software is very basic and is only suitable for small hotels with standard needs

Réponse de SiteMinder

Hi David,

Thank you for leaving us a positive review! We are happy to learn that you find Little Hotelier easy to use and make your booking seamless.

If you ever have any questions, please reach out to us; the Little Hotelier team is here to support you as you continue to modernise your systems.

Warm regards,
Ereena

Elizabeth
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor customer service

Publié le 2023-05-23

I am really disappointed with their customer service that if our needs changed I would not use or...

I am really disappointed with their customer service that if our needs changed I would not use or recommend.

Avantages

Easy to sign up for the free trial and looks like it would be a good fit for business. Once the free trial started it was obvious that it wasn't exactly what we were looking for.

Inconvénients

There is so little customer service. They agreed to refund the additional subscription fee - raised the credit but no refund. I have emailed, and phoned since February.

Réponse de SiteMinder

Hi Elizabeth, we are sorry to hear that your experience didn't live up to our usual standard. I believe that someone has been in touch with you to help you with the fees similar to the review you left in Trustpilot. It is currently in process. Please know that your experience means a lot to us. If you need anything else, please email me at [email protected] I will do my very best to help you. Thank you!

Regards,
Ereena R.

Shawn
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Look Elsewhere for a different service

Publié le 2022-08-21

horrible customer service, international call cetner that is never open and only follows script. ...

horrible customer service, international call cetner that is never open and only follows script. you might as well use their non human chat function. this compnay is all about the sell of the product and not the product itself

Avantages

The have a great sales team that highlights features that once you are switching come to light as not great features at all.

Inconvénients

Rate system is antiquated. No tracking of booking sources. No way to track travel agent bookings for commission. no group functions. no way to add any additionals with varying price points.

Réponse de SiteMinder

Hi Shawn,

Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Would you be able to drop me an email here at [email protected]? I'd love to help you in any way I could and improve your experience with us, especially on customer service experience, non-human function, and overall using our product for your business. If you can drop me your email address, I will get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know.

Kind regards,
Ereena

Adam
Adam
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Are we losing business because of Little Hotelier issues?

Publié le 2022-07-25

Frustrating

Frustrating

Avantages

They certainly have their sales pitches down pat. Generally pretty easy to implement.

Inconvénients

What really concerns us is that we keep getting mapping errors despite having mapped our channels with the help of their people multiple times. Bookings keep going into "unallocated" instead of to an actual room, and we have some that have never showed up in the front desk at all. And you can't get a real person on the phone to help. Just a chat window. We might have to eat the year contract to go with a system that actually works. Oh, and their websites are really really basic and lack important things like ADA compliance (one template does but it is heinous.)

Réponse de SiteMinder

Hi Adam,

Thank you for sharing your experience with Little Hotelier. It's great to hear that you found it generally easy to implement and that their sales pitches were effective.

However, I am sorry to hear that you have experienced issues with mapping errors and bookings not showing up at the front desk. I understand how frustrating it can be when you can't get a real person on the phone to help you and only have access to a chat window. I will address these issues and improve the system's functionality to meet your needs.

Thank you for sharing your feedback. I hope our team can address these issues and continue improving the software's functionality to better serve your property needs.

Ana
Ana
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great software

Publié le 2019-02-09

Avantages

I worked with this software for a while and it had very good features. It was easy to use and to setup.

Inconvénients

It was very basic for my needs so I had to change

Cristina Marcano
Cristina Marcano
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

If you are an entrepreneur in the hotel industry, I recommend Little Hotelier.

Publié le 2018-05-30

Avantages

Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.

Inconvénients

It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.

Réponse de SiteMinder

Hi Cristina,

Thanks for taking the time to review Little Hotelier.

We're happy to hear that your experience with our product has been positive.

Let us know if we can help you with anything.

Thanks,
Kaitlyn @ Little Hotelier

Tobi
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good basis, but no further developments and improvements

Publié le 2023-01-24

It's ok. You can use it for package rates. But that's it.

It's ok. You can use it for package rates. But that's it.

Avantages

easy to create new reservation, good integration of email confirmation and invoices

Inconvénients

- major bug (triple charge of service charge) will not be fixed. no chance of using the online booking engine- export of reservation data only exports a few of the data. not everything. no chance to adjust it- no custom emails to send to customer before arrival (only 1 fixed one, we need 5)- reporting limited- no public roadmap nor information about future changes (never experienced an update since we use it)-

Réponse de SiteMinder

Hi Tobi,

Thank you for taking the time to leave us a review. We appreciate both the positive aspects you mentioned and the areas where you feel we could improve.

We're sorry to hear about the issue you've experienced with the triple charge of service charge, and we would like to work with you to resolve this issue as soon as possible. On exporting reservation data and public roadmap, we are constantly working to improve our system and we'll consider your feedback as we continue to improve Little Hotelier experience.

Jim
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Underdeveloped

Publié le 2022-01-10

Online and phone support people know less about the software than me, a user of it.

Online and phone support people know less about the software than me, a user of it.

Avantages

Staff that don't understand computers in general can still muddle through

Inconvénients

Can't merge customers, so the same staff that doesn't understand software make duplicates all the time
If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE
No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc...

Doesn't integrate with quickbooks or anything else

No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple

Réponse de SiteMinder

Hi there,

Thank you for leaving us a review. We are sorry to hear about your experience and want to come to a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience and better control over your day to day, plus more time to delight your guests. I have emailed you directly with my email address for you to provide me with the best details to contact you and one of our team will be in contact asap to support you.

Thank you

Tom
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Difficult set-up-Good value after that

Publié le 2021-05-14

Initially it was horrible and we began looking for alternatives. Over the past 18 months we have...

Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success.

Avantages

LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable.

Inconvénients

Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good.

Réponse de SiteMinder

Hi Tom,

Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you.

We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now.

Thank you so much for your continued partnership with Little Hotelier, Tom.

We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team.

Warm regards,
Jessi

Karl
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Cabins at Cloudcroft

Publié le 2021-03-22

We love LH and have had several chances to change providers. With the exception of the two issues...

We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.

Avantages

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

Inconvénients

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple customers who come in from Mexico and El Paso who have the same first and last names.

The final thing that we need is the ability to blacklist a customer record. There are customers who have caused damages, etc. who we do not want back and we currently have no way to quickly search this, especially with multiple records from the same customer. We need to have the online system check our database, look for a blacklist selection, and refuse the reservation and have them call the office, then we can decide to rent to them or charge cleaning/damage fees or deposits at booking.

Réponse de SiteMinder

Hi Karl,

Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team.

Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions.

Thank you again for choosing Little Hotelier, Karl.

Kindest,
Jessica

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Adequate, not wonderful

Publié le 2022-03-15

Avantages

Basic functionality is good. Mobile app improvement has been good.

Inconvénients

Support is slow, disorganised and frequently wastes a lot of time because they don’t take adequate notes or read what you send them.

Ruth
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Could be better but ok!

Publié le 2019-09-27

Overall, particularly in the last 6 months, it has been very frustrating using the software, due to...

Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.

Avantages

Easy to learn and use. I like the reports page to be able to track year on year growth.

Inconvénients

Very slow, and not as many features as I would like and have had with previous similar software.

Réponse de SiteMinder

Hi Ruth,

Thanks for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards.

We have passed this onto our team who will urgently try to reach out to you within the day. In the meantime, if you have a preferred contact email or phone number for us to reach you on, please direct message us and we'll make sure to use this.

Kindly let me know if there's anything else I can help you with to give you a great experience with Little Hotelier. We thank you again for trusting us as a customer and look forward to solving your issues.

All the best,

Misha

Kari
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Overall great product, some multi-language options can be improved.

Publié le 2021-03-30

Avantages

Great customer service, very customizable, integrates seamlessly with our webpage

Inconvénients

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Réponse de SiteMinder

Dear Karl,
We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs.

Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into.
Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl.
Warmest regards, Mei

Muthiah
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software for medium size hotel

Publié le 2022-08-08

Over all very good software for sall size hotels.All essential reports we get.good value for...

Over all very good software for sall size hotels.All essential reports we get.good value for money.It enhance
the volume of bussiness.very good cordinatin between all oulets .

Avantages

Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest history.Guests they can book online any time ,anywhere and easy payent option.very clear and easy to operate and all help readily available.

Inconvénients

There is nothing negative .Everything is perfect excep not to get spilit bills.Only one single bill option.
over all user friendly.

Réponse de SiteMinder

Hi Muthiah

Thank you for leaving us a review! We are happy to learn that you find Little Hotelier is a great software for small to medium size hotels with easy payment options and, as a business, find it easy to operate for your day-to-day. If you ever need anything, please do not hesitate to contact our team. Once again, thank you for your partnership with us and for leaving us a review.

Kind regards,
Ereena

Conrad
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Try Cloudbeds!

Publié le 2017-04-10

As with most software companies, someone is trying to sell you the product. I was told that you...

As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing.

Pros: Short learning curve, simple interface
Cons: Too many to list

Avantages

Ease of use, short learning curve.

Inconvénients

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Réponse de SiteMinder

Hi Conrad,
We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback.
Thanks,
Clare @ Little Hotelier

Annette
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Big Stress Reliever

Publié le 2021-07-08

I am no longer double booked and the invoice is already created for me.

I am no longer double booked and the invoice is already created for me.

Avantages

little hotelier has saved me from a lot of stress by preventing Expedia from double booking my rooms. Guests became very angry with me when they had to stay somewhere else. I was upset many times , especially during Canada 150 year (2017) when we had lots of bookings.

Inconvénients

The only thing I don't like is the extra cost for the Canadian dollar but that is out of your chands.

Réponse de SiteMinder

Hi Annette,

Thank you so much for taking the time to share your feedback with us! It's great to hear you are having such a great experience with us and you don't have to worry about overbooking anymore. Please, don't hesitate to reach out to us if you need anything.

Your partnership is very important to us!

Kind regards,
Jessica

Brent
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Little Hotelier is a great Management product for our motel

Publié le 2021-09-18

Going on my 3rd year and I am overall very happy with the product.

Going on my 3rd year and I am overall very happy with the product.

Avantages

Easy to track reservations and make adjustments. Does a great job of minimizing overbookings. Most issues are with the external OTA's.

Inconvénients

A few times I have called tech support, it transfers you to voicemail to leave a message, and it is turned off.

Alternatives envisagées 

innRoad

Pourquoi passer à Little Hotelier

I liked the how the interface was.

Réponse de SiteMinder

Hello Brent,

We are happy to hear that you are happy with our product! How it has helped you with your reservation as well as easy to make adjustments as and when you need. We will look into improving our external OTA and we have highlighted your feedback on this to our product team. We have escalated your experience with our tech support and we will continue to provide the best customer experience for you in near future.

Kind regards,
Ereena

Justin
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Great System and Support

Publié le 2016-01-26

We recently transitioned our property to this software and we are pleased with the software. As...

We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.

Réponse de SiteMinder

Hi Justin,

Thank you for taking the time to review us - we really appreciate your feedback!

We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click!

Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!)

We want to take the time to thank you for partnering with us and look forward to helping in your success this year.

Please don't hesitate to contact us at any time if we can be of help!

Thanks,
The Little Hotelier Team

Mandy
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Daily user

Publié le 2019-09-20

Avantages

Easy to set to and use. Easy fir a new user to follow and provided all the relevant information when making a booking.

Inconvénients

Slow to respond after an update of software. no alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem

Réponse de SiteMinder

Hi Mandy,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team.

We have some exciting changes coming that will alleviate the issues you mentioned. We hope these changes will make life a little easier for all of our customers.

Thanks again for trusting us to be your partner. Let us know if there is anything else we can assist you with :)

All the best,
Misha

Gerald
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Little Hotelier

Publié le 2021-06-18

awesome But note i have been offered a new sytem at a lot less than LH

awesome But note i have been offered a new sytem at a lot less than LH

Avantages

Ease of use solved the booking chart problem

Inconvénients

nothing to dislike great product but price

Réponse de SiteMinder

Hi Gerald,

Thank you so much for taking the time to give us feedback. We are dedicated to giving our customers a system that's easy to use and drives revenue and operational efficiencies. We understand there may be cheaper systems in the market, however no other system can provide the breadth and strength of our channel manager, an industry leading mobile app to give you the freedom to manage your property on the go and award-winning support.

We appreciate your partnership with us.

Warmest,
Jessica

Angela
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Beware: Track your payments

Publié le 2020-02-16

Unsatisfactory. Still waiting for accounts payable that are due over 90 days.

Unsatisfactory. Still waiting for accounts payable that are due over 90 days.

Avantages

Looks good and easy to use. The software is much better than some of the hack channel managers available.

Inconvénients

The problem is the service behind the software. After the initial period of on-boarding, there is no responsive account representative, it is very difficult to get technical support and impossible on the financial end.
We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs .
On the financial side, Siteminder (the company behind Little Hotelier) has taken deposit payments from customers on our behalf and failed to on-ward transfer them. Accounts are due over 90 days. Advice: monitor all your set up and financial integration very closely.

Réponse de SiteMinder

Hi Angela,

Firstly, I am so sorry that we had not suitably resolved your outstanding issue with payments and that you felt you have not received the highest level of support to resolve the issues promptly.

I have personally escalated this to our senior payment specialist, who has been in touch. Unfortunately this issue involves Stripe, therefore we had to work with them to resolve the issue that occurred.

I am pleased to let you know the issue is resolved on our end, and the funds should have been promptly returned.

We thank you for your continued patience as we worked with Stripe to get this resolved.

If there's anything else I can do, please let me know, Angela.

Sincerely,

Misha Stemper