OnTime 360 - Avis

It's REALLY easy to use, and that is something that I value very much, it can be dispatched from anywhere and give the buyer/importer peace of mind. With our clients it worked wonders! And the price is pretty good

The search bar could improve, such as being able to use it on the billing screen, would be great!

The versatility from day one! The ease of use.

I would like to see the reports have the ability to be modified for more specific uses.

Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.

It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.

The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.

The best feature to this software is the customer web portal. It helps us boost sales and reduces our phone traffic immensely. The technical support is outstanding. When an issue arrises it is dealt with quickly and competently. The tracking screen is easy to use

The receive payment area could use improvement, but it only comes up twice monthly in our company so it isn't a big problem at all.

OnTime 360 has everything I need for effectively managing, scheduling, and dispatching my couriers. The ability to access all necessary functions in off-line mode is a huge plus.

OnTime 360 includes features that I don't need built into my dispatching software, such as functions to manage accounting, and everything you could ever need for fulfillment. Those extra features, although extremely valuable to some people, are totally useless to me, and I don't want to pay a premium price for features I will never use. The interface would be a lot more efficient and nuser friendly if my work space only included the functions and features I need.

There is so much to do on this platform. There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding

You have to pay per user after a certain amount of users. This should be bundled up in the price

Not being able to use the search bar in the Billing screen

The interface is user friendly.

There seems to be some fine details that are necessary that can be simply added. Especially with the link email for POD that are sent to customers it doesn't give the ability to reference the customers HAWB.

Great customer support!

Advanced search and quick views initial adjustments can be difficult.

Very easy to use. Love the advance search feature, we can find anything any time. Easy to set up custom options. Dispatch screen is easy to read and fill out and intuitive.

Mobile app is archaic. Should have GPS tracking by now and able to record arrival and departure times. Setting up pricing/paying drivers should be easier. Every time you want to pay a driver/owner operator a different percentage, you must create a new price set instead of just changing the percentage rate. Creating reports in Crystal reporting is way too hard. We have to hire someone if we want a report done or changed.

I like how easy OnTime allows us to create and generate reports for our clients and internal use.

1. Can only have one main email per client.
2. Cannot disable notifications without removing the email address.
3. Cannot enable or disable notifications at the contact or client level.
4. Cannot email invoices in bulk.
5. No Contact field in the Tracking view.
6. No ability to add a % increase/penalty for late invoices at the invoice level. Only as a price modifier.

API, Support group, easy to use

Bilingual. Better invoicing capabilities (might be me not investing enough time researching that feature though)

OnTime's billing features are really simple and easy to use. Drivers always have instant access to detailed information. Dispatching is really quick and easy.

Search fields for billing could be improved.

Web portal for clients to enter orders is fantastic. Customer support is always responsive and helpful.

Routing for drivers could be improved. Could utilize current driver location on the mobile app.

Easy set up and user friendly for all parties.

Invoices updated to the cloud for clients viewing should be automatically done.
Make creating your own reports more user friendly.
Would like to be able to colour code service levels to make it easier to see time lines at a quick glance

Maintains a robust set of features in a small footprint.
Superior in speed and response time.
Because it is a hosted solution there are no IT maintenance costs.
Advanced route management and billing features.
Integrated GPS tracking with the mobile application.
Frontend webportal provides a user friendly experience for customers.
Because the OnTime System is based on the .net framework, it can provide a high level of compatibility across the PC platform.

In order to take advantage of the additional mobile capabilities, you may need to invest in a Windows Mobile platform enabled device.

The online Portal is amazing! Once you get the hang of the prices, it's easy.

the cubing / pricing isn't always possible to get what you want. currently we have to manually figure out the cubic weight and enter that into the job in order to price it accurately, based on how we determine our final price.

The software is very easy to use. The "flow" through the process is very easy to follow and allows a user the ability to "see" where the load is in the process. I looked at a few, and Ontime360 had most of the features I was looking for. The mobile app is really what sold me.

So far, the only thig I don't like, is there isn't a way to "test" notifications unless you create a test customer and test locations.

It has many features that fit our project, customer service our support are very helpful, I can customize any module as I want, price modifier is the best.
It was not difficult for integration.

Customers accounting module, not only our bills or accounting
BUT the customer accounting too.