WorkWave Route Manager - Avis

GPS tracking and the ability for our customers to acknowledge delivery using the app.

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it.

There isn't anything that jumps out as something not liked.

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

I love how you are able to integrate both the tracking and the orders and POD all in one software.

I am still trying to figure out how to put together the maintenance plans.

Routing is great. It was easily integrated with our Magento 2 store.

GPS does not work for our country.

I don't have the maintenance plan program for our fleet

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

The initial learning curve takes a little time because the tool is so feature rich.

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

expensive for user license and being tied into their processor is very costly.

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Would be great to have text notifications included with basic service and not an add on service.

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

It is easy to use, read and the functionality is good. wide range of different uses.

it would be good to have better reporting on useage, costings, per vehicle for KPIs -
a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes

The training videos could be used for us to download for internal training though?

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Usability is good, routing is easy to learn .

I don't like the idea of this product not functioning when it is open with other tabs in google chrome.
I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

From my experience using workware, there's no cons

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

The ease of migration from Service CEO to this product

The product is complicated to use, search features are limited, and many lists don't even return basic results.

1. It saves e 8 to 10 hours every week.
2. the roughing is very easy and allows me to make changes when i need
3. down load direct to my GPS phone

1. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

It's got everything you need on the app and the website to make sure your routes are planned and any changes are easily made making reroutes simple.

Price. Competitors had similar features, albeit more difficult to use in some cases. Ultimately for what we needed, the price was the determining factor by around 25% per vehicle.

I like how easily I can upload CVS files with all the routing data into the software.

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

The level of criteria that the software uses to formulate routes.

Text vs. email communication is clunky.