Preferred Patron Loyalty - Avis

The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team!

Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.

The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.

I have not experienced any "cons" with Preferred Patron

We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.

The software allows for customization specific to my business. I am able to reward different customer actions different ways and change it whenever I would like to. I am also a huge fan of the back office controls. I can run easily track the progress of specific promotions, create new ones, and monitor employee performance with ease.

I also LOVE that Preferred Patron is always trying to make their program better. The introduce new features and keep my business a step ahead of everyone else.

I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.

its easy to keep track of services of each client as well as how often they come. Keeping track of clients that haven't been here in a while is also a very useful tool in keeping in touch and reminding them that you are here

not useable on a mac. It would be much easier if i could access the software from any computer I have. Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system

Ease of use and willingness of company to help with any issue we may have.

None yet

The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution.

Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!!

Nothing comes to mind. We are very happy.

Ease of use for signing up customers, no long forms- just Name and Tel no., email.
The customer engagement part is awesome as the emails are customizable, from welcome email to remainder emails and notification email. This can also be turned on or off as needed.
We are able to integrate it into our POS
Gives our pharmacy store a leverage to compete with larger chain stores reward programs and assists us to keep more clients in the community.
It can be customized to any business size and there is something for every business.

Never had any issues since installation and we have not had the need to call support services although they are very responsive when we were doing the instalation.

Ease of use and ll the data i get. I can have sales that cater to a specific type of customer. To promote a sale, for example, I send one email and I'm connected directly to thousands of customers.

Not much to dislike. The program is great very easy to use, extremely functional. I am very satisfied and I'm also aware that I haven't used it to its full capability.

The soft ware is easy for a cashiers to use. I am able to train a cashier in one setting how to use it. The customer service is very friendly , I need a new intall and they did it right then and there in a matter of minutes I was back up and running !

I really cannot think of a down side. My customers are happy, If I took this program away I would have a revolt on my hands. The employees are happy so I have no complaints

We are beginning to use it. The enrollment process and configuration have been easy and tailored to our needs. My best compliment so far is our Account Manager, [SENSITIVE CONTENT]. We are also thankful to [SENSITIVE CONTENT], who was our initial point of contact and presented the program to us.

We work at a very fast pace and needed to launch this program in a very short period of time. From day 1, [SENSITIVE CONTENT] worked with us with an extremely tight timeline and made all the processes run smoothly. He is knowledgeable, professional, kind, easy to work with, skilled, and offers the best customer service we have experienced in a long time.

We cannot thank [SENSITIVE CONTENT]enough for his incredible work and support to us. We look forward to continue working with him!

None so far. Everything has been great so far.

PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most.
The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!

I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.

Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable.

Absolutely none!

Even though it was not the easiest for me, as a non-technical person to learn, once [SENSITIVE CONTENT] with customer service walked me through it, I felt much more confident and I really liked the product. It's easy for our customers to use and that is the most important factor.

No negatives, once you learn how to use the program, it's pretty easy.

We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron.

At this point we havn't come up with one that hasn't been solved by our support/tech team

Just got is so Im figuring things out . Signed up a customer last night. Looking forward to what it will do for our tattoo studio.. we stopped using FIVE STARS because they never call you back. 5 stars should be called -100 stars. WORST REWARDS PROGRAM EVER... DONT BE FOOLED BY 5 STARS... You want the right program then go with these guys...

seems good so far... LOOKS EASY TO USE. Well be running promotions today and sending out the text messages.

It's very easy to use and takes only a short while to learn. Importing data is very efficient once formatted correctly.

Aesthetics. That is a bit nitpicky but if I need to describe what I like least in a 100 characters or less it would be the aesthetics.

The team has provided exceptional service. They were always quick to respond and extremely helpful. They made the setup extremely simple and the product is very intuitive and easy to use. I would highly recommend choosing this company.

I do not have any cons. All of my questions were answered and the system works great.

Had an amazing experience with the Preferred Patron team, thank you so much for maintaining such an excellent experience.

The team really helped us understand not only how to implement the program properly but also how to structure in a way our customers would understand and thus ensure a successful rewards program. They were able to leverage past experience of theirs for this. Very satisfied!

None noted

Incentive to get customers to share email and postal address. Drives return shopping. Helps lure customers who have been absent back. Easy to use. Very customizable.

Some disclaimers are not edible on our end. Screen scrape does not work with our (very old) POS.

Our hospital went to a new healthcare computer program and SeniorCare could not be built into the new program, so we began a search that would work well for our needs. After searching we found that Preferred Patron meet our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team was quick and accurate with implementing the upgrades to keep us running.

No disapponintments.

Easy to use for the cashiers
Great Customer Service from tech support
Easy to understand for administrators

Whatever cons there are far outweighed by the benefits.