Ideagen Quality Management - Avis

Use of target dates and automated reminders, ability to control documents and manage assets

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

Easy to keep track of actions, allocate actors and ensure actions.

Can take time to get users up to speed on occasions.

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

The online training course for the basic version is not the best, not at intuitive as I would like to see.

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on.

Software none.
Just wish I had more time to dedicate to the whole process.

Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs.
Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely.
Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database?
I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

Impactful features include:
configurable
easy to learn
help screens are awesome
customer service is amazing

When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds.

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.