Rentec Direct

4,6 (183)
Solution logicielle de gestion des biens complète.

Note globale

4,6 /5
(183)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,3/5
Simplicité d’utilisation
4,5/5
Support client
4,6/5

93%
des utilisateurs recommandent cette application
Classer par

183 avis

Robert
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Value and Easy To Use

Publié le 2019-03-16

Best value for the price and easy enough for the average person to get up and running.

Avantages

I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant.

Inconvénients

Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile.

Réponse de Rentec Direct Traduire en Français

Thanks for the kind words, Robert! Related to your bank Sync issue - some banks actually require separate passwords for sync functionality, and some banks even charge a fee for that tool (Rentec does not). Possibly this is the issue? There is also another option for downloading your transactions from your bank that could speed things up for you. Click here for more information: https://support.rentecdirect.com/knowledgebase/articles/281736-bank-synchronization-download-bank-transactions

Patti
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Rentec Direct Review

Publié le 2019-08-29

Love this software for small companies just starting out! So far I believe we selected the right software.

Avantages

Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent!

Inconvénients

The right click to get to menu items was tough without a mouse but now it is seamless.

Réponse de Rentec Direct Traduire en Français

We're happy you joined the Rentec Direct family, Patti, and that you're enjoying all your tools. Wishing you great success!

Sue
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation

Tested this service - Report that came back did not have the misdemeanors that I already knew...

Publié le 2017-10-04

Avantages

Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .

Inconvénients

It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate

Réponse de Rentec Direct Traduire en Français

Dear Sue, Thank you for taking the time to try our service and post a review. Indiana does indeed have limited coverage as not all counties report misdemeanor convictions to nationwide databases. We (and all other screening vendors) are a bit at the mercy of counties keeping things updated but some still run analog systems and haven't yet converted to electronic, which can slow things down. Also, as a reporting agency for landlords, most states restrict landlords to only seven years of history. The crimes committed by your applicant that were over seven years old cannot be reported or considered when placing a tenant. Our system would have automatically removed those from the report as required by law, which also keeps you out of legal hot water if you were to accidentally reject an applicant based on old data. We are here to protect both you and your investments which we endeavor to do with both our software products and tenant screening reports by providing the most accurate data possible.

William
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

As a property owner/manager with multiple rentals, we simply could not manage without...

Publié le 2018-02-15

Our sincere thanks to the entire staff at RentecDirect. You've made our job of mananging properties so simple.

It is clear that their support staff is worth the price of admission alone. When requests have been made, their staff takes them seriously and they constantly add requested features to their software when it makes sense and has an impact on everyone who uses it.

Avantages

RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes.

Casey
Note globale
  • Secteur d'activité : Immobilier commercial
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Terrific software, outstanding customer service!

Publié le 2016-07-22

Avantages

I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide.

I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people.

Inconvénients

I wish that when filing out a work order, it could be an SMS notification, rather than just an email.

Gus
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A boon for both my company AND my landlords. Takes some of the headaches out of a headache...

Publié le 2018-08-17

Was fortuitous finding this program! Everyone (underscore that) is professional, courteous even friendly. Especially appreciate their executive, as she never makes me feel like a dope. Even when my question warrants it!

Avantages

Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.

Inconvénients

Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?

Lisa Ann
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Customer Service ever!!!! Great Product.

Publié le 2017-06-13

I shopped around for different software. We decided on this because it was affordable and seemed to be compatible for my size company. Their customer service is the best hands down. They are quick to respond and patient. They also implemented a new Chat service which is fantastic!

Avantages

It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base.

Inconvénients

Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up.

Erica
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love this software

Publié le 2018-12-17

Avantages

I love the option and the way everything I need for my business blend perfectly! Everything I need is in this software

Inconvénients

I only hate that I can’t delete multiple late fees at a time. You can only delete them one at a time.

January
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Software Package

Publié le 2020-04-21

We just recently selected Rentec Direct for our rental company management software selection. Rentec has been wonderful to work with from the initial point of contact regarding software questions prior to our subscription and as we continued to move forward with the set up and use of the software. [SENSITIVE CONTENT HIDDEN] with Rentec has been very prompt to reply and provided very informative assistance and training so that we can begin use of the software. We initially were in search of a company that could allow us the ability to perform credit and background searches on prospective tenants. We ended up with a program that offered much more! It has the ability to assist with complete leasing management from the application stages to collections of rent, and report tracking and management features. [SENSITIVE CONTENT HIDDEN] has been on stand by to assist with all steps of Rentec features as we progress with our use of the software. This is our first apartment building to own and manage the leases of the property and Rentec will be an amazing asset to ensure its success.

Avantages

The many features that Rentec has bundled into one package making the management of our apartment leasing streamlined and easy.
Excellent customer service and hands on training!

Inconvénients

At this time we have no dislikes with the software.

Réponse de Rentec Direct Traduire en Français

Great to hear your positive feedback, January! We love hearing from new clients. Just know we'll be here for you for the long haul. :)

Sam
Note globale
  • Secteur d'activité : Immobilier commercial
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Full Service rental software A++++

Publié le 2016-09-11

Avantages

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

Inconvénients

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

Michelle
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Simple and Easy

Publié le 2018-09-12

If it wasn't so much work and if payments from tenants processed quicker, I would switch back. I preferred the ease and simplicity of Rentec over AppFolio which I am using now.

Avantages

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

Inconvénients

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

Réponse de Rentec Direct Traduire en Français

We appreciate you singing our praises, Michelle, and letting us know what was important to you. Back in 2017, we increased transaction processing speeds, rolled out mobile apps and a whole host of other slick features. We're always working to on new ways to to help our clients be more efficient. Wishing you great success!

Darci
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Simple, Organized Layout

Publié le 2017-04-12

This site has been great for all of my needs, from keeping track of tenants, landlords, properties, and maintenance. Sometimes running reports is a little labor-intensive, as you can't print out monthly reports, etc. that we use for all properties at once, so it takes time to select each property and run reports individually. Overall though, this is user-friendly and great for our needs.

Avantages

Easy to use, organized and simple design

Inconvénients

Running some reports can be laborious since you can't run some categories for all properties at one time, as we need to do each month.

Réponse de Rentec Direct Traduire en Français

Hi Darci,

Thanks for the review and feedback! Your team at Rentec Direct is happy to hear about everything that is working well for you. We'd love to hear more about how the reporting features can be improved to make your life easier. Feel free to reach out to your Success Team at [email protected] to share your experience and ideas.

Cheers,
Kaycee at Rentec Direct

Krystal
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Almost all inclusive

Publié le 2017-07-26

Quick attention when I needed assistance.

Avantages

I like that navigation is by way of drop down windows. This easy for me since it is like other software I use.

Inconvénients

When linking the inspection app, z inspector, I found out that they are going to charge me monthly fees. I wish this function was part of your system.

Summer
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great program that meets expectations

Publié le 2019-05-28

Working through Rentec Direct to meet our property management needs has been a wonderful experience.

Avantages

Ease of use and customer service/knowledge base.

Inconvénients

Needs a main email location to check emails that were sent to everyone - tenants and vendors.

Réponse de Rentec Direct Traduire en Français

We're so happy to hear you're having a great experience with us, Summer! Be sure to check out the Summary Page Quick Access Link in the lower left corner as it does contain a Mailbox showing all the outgoing emails and text messages to tenants, vendors and owners.

Scott
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Rentec Review

Publié le 2020-01-14

Very Good

Avantages

Basically most everything. Software is great and very comprehensive. The support is very good as well.

Inconvénients

The only thing I have run into that has been an issue is that when I generate a report, then select to send that report via the email icon to an email address, I do not have any record showing I sent that to the address. No copy of that email anywhere in Rentec. I can check a box to copy the mail to myself when I send it, but when I get it, it does not show it sent to the other email address, just to me. Rentec support suggested I send the copy of the report out of my own mail account so I have the record. I can do that, but it is more time consuming.
Not a big deal, but just wanted to give you the feedback.

Réponse de Rentec Direct Traduire en Français

Hey Scott! Thanks for your feedback! We sure appreciate knowing how your program is working well for you and what you'd like to see enhanced. I'll make sure our development team is in the loop. In the meantime, have you tried sending out a report to a vendor, tenant or Property Owner directly through their email folder? If you do, those emails are currently captured in the master log and the individual log.

Reach out to us if you ever need help!

Tim
Note globale
  • Secteur d'activité : Immobilier commercial
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy simplicity with sufficient power to get the job done.

Publié le 2014-06-13

Avantages

Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.

Inconvénients

I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.

Denise
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Rentec Direct

Publié le 2017-01-25

We have been using Rentec Direct's software for over 2 years now. We are very happy with the program, specifically how easy it is to use. We find Rentec to be very user-friendly. However, when I do encounter a problem, I either email or call their support desk, they are on top of their game, especially Kathryn, I haven't come across a problem that she cannot solve!!

Avantages

I would have to say I like that support has remote access to my system. It makes it so easy to explain an issue that I am having. Although they will not do it themselves, they have me solve the issue so that I can "learn" how do take care of it next time.

Inconvénients

There are a few things that I would change in Rentec and have submitted my requests. It does take a while for them to be implemented, however, I'm sure they get many suggestions daily.

Scott
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Publié le 2013-01-16

I have used the Rentech Direct Property Management system for six months now. With a small number of properties, my biggest concern was cost. This system met that criterion.

Secondly, I wanted a system where my data was kept safely on a seperate computer than my laptop or desktop, and could be accessed from anywhere. Rentech met that. This product also had the additional feature of allowing tenants to book work orders and check their account status on-line in a secure manner.

The third necessity was that the support side of the product be responsive and easily understood. I have been very pleased with their live help. Usually call, leave message and get contacted back all in the same day. Their on-line support could use some tweaking, however. There are several videos and written resolution on specific cases, and the training videos were helpful, but there are always issues that lie just a step or two beyond what is offered. A phone call resolves that.

I am now at the end of year reporting stage and will need to go in and tweak some entries that wound up in wrong categories/accounts. I appreciate how much easier this has made my one man operation and look forward to finding even more efficiencies as I continue to use it.

Denice
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Great experience for a new property management company

Publié le 2018-02-17

Avantages

Customer support is awesome! Hours that the customer service folks are available and their knowledge makes learning the ins and outs easy.

Inconvénients

Look of the platform is a bit dated, and not as easy to use on mobile device. The accounting portion with tenant deposits was a challenge when trying to edit after a bank fee and tenant error

Heather
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Rentec Direct makes excellent software for managing properties.

Publié le 2017-09-23

Thanks!

Avantages

I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me.

Shannon
Note globale
  • Secteur d'activité : Immobilier
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Everything I need and things keep coming I didn't know I need.

Publié le 2016-09-29

Avantages

I like that everything is right there. The price is very reasonable and this application includes all of the items the very expensive programs include. The customer support has been incredible these last six years and they keep adding things that really help.

Inconvénients

Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with.

Ronda
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

No descritive repots

Publié le 2018-07-03

Avantages

Rolling rent calculations are easily understood.
Putting in owner expenses is relatively easy. As well as charge backs to the tenants.

Inconvénients

Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account.

Bud
Note globale
  • Secteur d'activité : Immobilier commercial
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Greta product for Landlords and Property Managers

Publié le 2016-09-29

Avantages

It's simple to use and makes tracking tenants, properties, and payments a breeze

Inconvénients

Can't think of anything that I don't like about Rentec. I work with about 10 properties on average, so I can't comment on how well it handles the needs of a large scale property manager working with 100 properties

Tetiana
Note globale
  • Secteur d'activité : Immobilier
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Nice experience

Publié le 2016-09-28

Avantages

I like the variety of reports and constant updates on the interface of the program. I like that there is a tenant portal and easy pay system that provides convenient method of collecting rent.

Inconvénients

I do not like that there is no calendar that is integrated within work orders.

Will
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best software and Customer Service!

Publié le 2018-09-21

As a first time property manager I knew that the right software and customer support was going to be crucial to our success. The support staff exceeded all my expectations. From their timely customer service responses to their tech support, we were able to hit the ground running in only 30 days!

Avantages

Ease of use, customer service, tech support and the dedicated support of support staff to ensure our success from beginning to end.

Inconvénients

No cons. Their software was simple to use and easy to set up. Happy with the personal relationship from the support staff!