Rentec Direct - Avis

I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant.

Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile.

Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent!

The right click to get to menu items was tough without a mouse but now it is seamless.

Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .

It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate

RentecDirect gives us a clear accounting of our properties and our tenants. With intuitive drill-down features, you can easily track and locate tenant's important information in seconds. You can also store important property information as well, such as door key codes. Besides giving you an accurate accounting of everything financial, RentecDirect has thought out every aspect of property management and delivers a package which simplifies the process and gives us a one-click report for our annual taxes.

I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide.

I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people.

I wish that when filing out a work order, it could be an SMS notification, rather than just an email.

Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.

Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?

It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base.

Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up.

I love the option and the way everything I need for my business blend perfectly! Everything I need is in this software

I only hate that I can’t delete multiple late fees at a time. You can only delete them one at a time.

The many features that Rentec has bundled into one package making the management of our apartment leasing streamlined and easy.
Excellent customer service and hands on training!

At this time we have no dislikes with the software.

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

Easy to use, organized and simple design

Running some reports can be laborious since you can't run some categories for all properties at one time, as we need to do each month.

I like that navigation is by way of drop down windows. This easy for me since it is like other software I use.

When linking the inspection app, z inspector, I found out that they are going to charge me monthly fees. I wish this function was part of your system.

Ease of use and customer service/knowledge base.

Needs a main email location to check emails that were sent to everyone - tenants and vendors.

Basically most everything. Software is great and very comprehensive. The support is very good as well.

The only thing I have run into that has been an issue is that when I generate a report, then select to send that report via the email icon to an email address, I do not have any record showing I sent that to the address. No copy of that email anywhere in Rentec. I can check a box to copy the mail to myself when I send it, but when I get it, it does not show it sent to the other email address, just to me. Rentec support suggested I send the copy of the report out of my own mail account so I have the record. I can do that, but it is more time consuming.
Not a big deal, but just wanted to give you the feedback.

Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.

I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.

I would have to say I like that support has remote access to my system. It makes it so easy to explain an issue that I am having. Although they will not do it themselves, they have me solve the issue so that I can "learn" how do take care of it next time.

There are a few things that I would change in Rentec and have submitted my requests. It does take a while for them to be implemented, however, I'm sure they get many suggestions daily.

Customer support is awesome! Hours that the customer service folks are available and their knowledge makes learning the ins and outs easy.

Look of the platform is a bit dated, and not as easy to use on mobile device. The accounting portion with tenant deposits was a challenge when trying to edit after a bank fee and tenant error

I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me.

I like that everything is right there. The price is very reasonable and this application includes all of the items the very expensive programs include. The customer support has been incredible these last six years and they keep adding things that really help.

Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with.

Rolling rent calculations are easily understood.
Putting in owner expenses is relatively easy. As well as charge backs to the tenants.

Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account.

It's simple to use and makes tracking tenants, properties, and payments a breeze

Can't think of anything that I don't like about Rentec. I work with about 10 properties on average, so I can't comment on how well it handles the needs of a large scale property manager working with 100 properties

I like the variety of reports and constant updates on the interface of the program. I like that there is a tenant portal and easy pay system that provides convenient method of collecting rent.

I do not like that there is no calendar that is integrated within work orders.

Ease of use, customer service, tech support and the dedicated support of support staff to ensure our success from beginning to end.

No cons. Their software was simple to use and easy to set up. Happy with the personal relationship from the support staff!