Rentec Direct - Avis

I like the customer service and how they can remote into my computer. I am a visual person and being able to be talked through what I need to do while doing it is extremely helpful!

There are a few things that could be changed with the software but they aren't major issues. Just things that would be more helpful to me while creating certain reports.

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

Colorful buttons lead you along. Lots of options to enter contact information, ie address, phone number and email. Nice to be able to email work orders directly to the vendors.

Really have to think about how to get back to where you were before and just getting around in general does not flow well.

I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant.

Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile.

Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent!

The right click to get to menu items was tough without a mouse but now it is seamless.

I had done an obscene amount of research on software options for my small landlord operation (18 units so far) since I was outgrowing the excel spreadsheets that had at one point kept me somewhat organized. Honestly, I thought my mind was made up on Buildium, but once I did an overview with Kathryn over the phone, I was hooked. I told her exactly what I wanted from the software and where my trouble spots were with my current "system", and she walked me through the very features that Rentec Direct would provide.

I got a free 30 day trial to play around with the system and within a week, I had made my decision. I also looked at Simplifyem along with Buildium and Rentec won hands down for the features and the price. Since then, I have had a million questions, and all of them were answered within minutes either through email or over the phone (I am kind of a Luddite and need a lot of hand-holding...) Thank the heavens for Kathryn-- the most patient person in the world. The customer service is beyond phenomenal, people.

I wish that when filing out a work order, it could be an SMS notification, rather than just an email.

It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality.
The reports are what you expect them to be, income/expense, income, expense.
The rent-roll was reasonable.
Everything is exportable.
The bank accounts acted like bank accounts and were thus easy to understand.
Entering the data didn't take an excessive number of steps

Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly.
Use of an input worksheet for income and expenses would make these tasks much more effective and efficient.

Great idea. I wish it worked. Unfortunately, my one time test use of it proves the reports they provide may be inaccurate .

It is not accurate. I tested this service with info on a person I know has misdemeanors. (He admits to them and the local police department in Indiana provided a report detailing the offenses). The "nationwide" report that came back to me after I provided SSN and other requested info, showed no criminal history at all. So, clearly the nationwide background check claim is not accurate

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

The product has a lot of cool features such as allowing me to create a website through the software.

You can’t pull a profit and loss statement from the software or a comprehensive accounting statement that I can give to my accountant

Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.

I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.

I like the a person can change their level of use based on their needs. I was managing my own properties and using the more expensive version. Then I got a property manager and no longer need as much. I was able to downgrade without losing my data. Chances are I will be back managing my properties again it will already be set up and waiting for me.

Easy to navigate; fairly intuitive; has depth; can be up and running quickly; vendor is active in keeping product current and adding features; customer service dept is responsive via email.

Product seems geared more toward housing rentals than commercial rentals--I have to get creative when entering tenant info to get them to show up properly on the summary and deposit screens.

Rolling rent calculations are easily understood.
Putting in owner expenses is relatively easy. As well as charge backs to the tenants.

Owner reports are not descriptive enough. Online portal takes too long to process and receive funds into our account.

I like the ease of use for this product and value the quick response time when I have had questions.

I wish there were more connections between certain pages instead of needing to click back and forth.

As a property manager for the last 7 years I have used several different systems. My company recently purchased RenTec Direct and I love it!! It's the most user friendly straight forward software I have used. Being experienced in property management procedures I was able to jump right in and understand the program with very little studying of tutorials or calls to support.
They have practically thought of everything; every report you need to have, a toggle over so you can read the description of every function, all the information you need about your account on each screen you use to enable to complete the task without searching elsewhere. It quickly feels like an old friend.

So far I have not found anything I really dislike at all. They remove the quick start guide after 30 days, I could have used that a little longer and an easy way to search for the more complicated report information I need would also help.