ServiceTitan - Avis

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.

The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.

The all in one capacity and potential of the software. The ability to manage everything from one place.

Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer.

Being able to use the mobile side for pricing and invoicing jobs

Hard to learn how to use but worth it and won't consider any other software

I like that you can put jobs on hold, so if we're waiting on parts the ticket doesn't get lost. It's nice to be able to call through service titan so there's accountability with what was said and when the customer was called.

It's very busy and very confusing. There's a lot of clicks to get to something simple, like trying to get a P.O. number established for a vendor.

The ability to add prices and services to anything

It does take a while to create an invoice for service not listed

Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there.

Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January.

No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well.

The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system.

How easy it was to switch to Housecall Pro

That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.

This software is so easy to learn and teach. The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.

I didn't have many cons when using this software, but if I had to pick one, I would say that changing the sizing of the fonts, boxes, etc. was not as easy as I would hope. It has a large font, which many people prefer, but because I run multiple programs at a time I need small, space saving fonts. Other than that, it was great.

With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.

I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.

Its amazing. It is has every feature that we were looking for. Its your flat rate price book, time card, dispatch software, sends appointment reminders, communicates with Quickbooks. It does it all!

There are a few features I wish they would add to the dispatch board. Such as if you ordered parts and placed a job on hold, it would be nice to have a ghost/shadow of that call remain, instead of then nothing appearing on the dispatch board at all....

It was simple to use after the initial set up.

Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.

The modern design, full features, mobile app, and great customer service.

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use.

ALL IN ONE SOFTWARE, UNLIMITED AMOUNT OF TRAINING AND IN DIFFERENT FORMATS, UNLIMITED CUSTOMER SUPPORT, DEDICATED TRAINERS TO GUIDE YOU THROUGH SET UP

LIKE ANY SOFTWARE THERE ARE BUGS AND PAIN POINTS

Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.

Batching invoices over to QB and sometimes issues with card swipers.

I like this software as it helps tremendously with the many logistical aspects of our quality organization

I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs

The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible.

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.