MasterControl Quality Excellence - Avis

J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci !

Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci !

Once learned, the interface is quite intuitive and understandable, even internationally. As with all software, it is never perfect in all ways, but MasterControl is laser focused on constant product improvement and innogeering excellence.

Sometimes new user acceptance is difficult, depending on their level of frequent use. But the more they ate exposed to it, the faster they learn and the flatter the learning curve.

The configuration abilities that allow you to make adjustments that apply most directly to your company.

The implementation of the software wasn't as clear and smooth as we needed.

Great system for training compliance. Allows us to effectively track training compliance

Some difficulty with assigning classroom training. Cannot select more than one trainer at a time

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

Scalability for a global organization with frequent acquisitions

License per module per user but have since switched to Qx Complete

Document management is great. I like that you can see the revision history from the infocard.

Reports need improvement -- Wish there was a feature to build a report from scratch. Navigation could be improved -- add ability to customize view, add recently viewed for all infocard types. Add audit trails for all infocards and workflows.

Interconnected quality systems for full QMS management

The time needed to implement new modules

It’s been a pleasure working with MasterControl and I look forward working with them in the future to upgrade our services.

The searching can be difficult at times but MasterControl is making great improvements and I look forward to using the organizing feature.

The document module is very user friendly and allows for an unlimited amount of document storage.

Search ability is clunky and difficult. Some end users are not familiar with the system and struggle to find documents they need.

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.

I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.

I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.

When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.

I don’t have to think about my EDMS. The system features assure compliance and efficiency.

Training features are frustrating in the sense that documents are inaccessible to users who have not completed a training task.

MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint.

Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great.

The ability to have multiple modules all in the same platform. For example we can record non-conformances and CAPAs and link them directly to documents stored within the same system.

I find MasterControl a great documentation platform with additional modules added. The documentation module works great and seems to have been development well over time. I find some of the other modules newer to the platform are still a bit limited, will be great to see them continue to be developed.

As someone with no document control experience, I was surprised how easy it was to learn MasterControl. The GUI is similar to Windows 10 and the in-app help guide is very comprehensive. Customer support has always been able to walk me through the processes I couldn't figure out on my own and I've never been put on hold.

I'm using an older version of MasterControl which, as I understand, was written specifically for Internet Explorer. Internet Explorer is now phasing out of existence, so I will be forced to upgrade to keep our system alive.

The features being all in one place make ease of use very high.

Some of the training mechanisms make it difficult to ensure proper compliance is taking place. Meaning team members signing off on classroom courses. Read and understand works well, but hands on training is difficult to capture.

I have been a MasterControl SysAdmin for 7 years. I have seen so many enhancements to the software over the years and always excited for where the future of MastetControl. is going.

Every company utilizes MasterControl to best fit business needs. As a customer there may be some features that I would like to see added but it may not benefit other companies. Through MasterControl’s Hackathon event, MasterControl customers can collaboratively make suggestions for systems enhancements that can be executed by the developers in 48 hours. It is amazing to see this done.

MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

Obviously the Documents module is our primary area of use and it works great! The Training module is fantastic and serves us well. We are looking forward to adopting several other modules that will further help our company progress even farther into the future.

There are always nit-picky preferences that interfere with some of the functionality. But overall, there are so many more pros than cons with MasterControl.

It is a very useful tool in our day to day operations for creating, collaborating, routing, and storing documents as well conducting training.

While it is aesthetically pleasing, there are parts of it that are not as user friendly as it seems. One of the biggest chanllenges that our company faces on daily basis is the inability to effiecntly pull information across modules such as in a training or document report.

Umm... that's really hard to say. Pretty colors, I guess.

Navigation is difficult.
"Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
App stalls very often with back button.
I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Integrated solutions, collaboration with MasterControl.

Reporting constraints - would like the ability to create my own joins between tables and access fields that are not available through the standard datasets.

Collaboration and training functionalities are superior to ETQ

Process forms are not easily configurable. Looking forward to Advanced QEM.