Easy Storage Solutions - Avis

I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

loved really how easy everything is to use ,and keeping up with books is great

really nothing at all we love and will use your system

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

The ease of use and finding customers in database

Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.

The straight forward way the program works

We should be able to automate a transfer regardless of how long a customer has rented.

How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.

Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.

What we like most about this product is that it makes managing a Storage Facility from a distance possible. Everything you need is at your fingertips, for both manager and customers. Customers find it easy to access.

Like everything in this world, I wish it was free....cost is worth the peace of mind and it surely makes the process easier.

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

Intergrating our established business to ESS was a seamless and smooth transition. When I need help, I appreciate being able to pick up the phone and speak with a person immediately. Staff seem knowledgeable in all areas of ESS software.

Sometimes, the website moves slow. It usually fixes itself within the hour.

Easy to use and great features. Highly recommend

Transaction fees are high for credit cards.

Our customers love our website!! They rave about the ease of sign up and payment.
Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer.
Online payments have increased our collection rate 35% due to Easy Storage text email reminders
This program makes it easier to keep track of all of the income from each individual customers.
Year end calculations done on this program make our taxes a snap.
This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98%
This was the best decision we ever made at our facility.

The simplicity of the program is also its downfall.
We can't back up our own information from this sight.
This makes it hard to reconcile our credits from Easy Storage and our Debits.
We need to be linked to Quick Books

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

It is easy to use. Support is helpful when I call them if they are able to help

The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily.

The software is ver user friendly - both from a customer perspective and a management perspective. The ease at which customers can reserve units online, make their own payment changes within their port, and schedule their own move outs decreases the amount of staff time needed to address these things. Since switching to Easy Storage Solutions, our monthly delinquency has decreased to almost zero because the onsite manager is able to manage past due accounts with ease from the dashboard.

I wish the software could also track expenses. It would be nice to have income and expenses in one place.

The ease of use and the "one-stop shop" of having all our tasks in one place makes this software invaluable to our current business model and is making it easier for us to manage remote properties as we acquire them. Keeping track of rate trends and increasing/decreasing those rates based on the market is much more fluid in ESS than our former method of using up to three different services, none of which were warehouse specific solutions.

We wish there was a mobile app to make using some of the features of this software easier when we are not in the office or near a PC/Laptop. Push notifications (PC and/or Mobile) would be great for decreasing our response times to customers to better meet their needs.

I love the portability. I can access the account anywhere. Tenants can purchase units and make account changes easily.

Payment processing can be problematic as it's in batches.

Software is very intuitive. After struggling with a different software for two months, I switched to ESS. I was up online within 2 days!

Necessity to have a computer online for gate access controls. Secondly, software is not scalable to add many facilities.

Easy Storage Solutions takes the headache out of managing a storage unit facility. The software is easy to use and when needed, customer service is friendly and very responsive.

The only thing that I have discovered that I would like to use (and maybe it is available, i just haven't found it) is the ability to send a text message to all tenants.

Once set up, the software requires very little effort to keep the site updated and working. Making changes to information is simple, and while we don't use all the functionality, none of the tools we don't use get in the way of using the ones we do use. The support is also fantastic - rarely does it take more than a single 15 minute call or quick email to have our issues resolved.

I could use a more customizable reporting format instead of using the predefined reports. We often have to merge the data from a couple reports into a single report to create the picture we need, but don't expect they could build reports for every business format, so a simple data export tool that allows user selection would save us a little time. Pretty minor though...

That I get to use it. So much easier than doing it all by hand. They have lots of support when it comes to using the software. Not only do they have a link that takes you to all sorts of questions and answers....but if I can't figure it out, they are so willing to fix it for me.

When I want to do a promotions....they can't get them by renting online. They have to call to get the promotion manually.

easy to follow the billing , user friendly, easy for customers to use, fast return of payments good reports

does not reverse taxes when you credit an account. you cannot call on dates for reports. cannot pick out a number of invoices to pay , if they are not in order.