MemberLeap - Avis

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members.

There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates.

We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team.

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Billing for non-dues activities is not as intuitive as I would like for it to be.

We chose Memberleap (previously Vieth Consulting) twenty two years ago, because they were the only company available who could give our organization every thing we wanted. We needed a member database which could be deliniated by several categories. We needed to have a website to which we would be able to make changes to and not have everything a 'canned' product.

At the present time, I cannot think of any cons regarding this software for our organization.

Our HOA has been using a Vieth Consulting Website and MemberLeap since 2007. A few months ago the Website was totally redesigned and we received the latest software version of MemberLeap. The latest version included so many more features that had been added, or we didn't know how to use previously. Vieth Consulting was great to work with for the redesign as well as teaching how to utilize all of the new features, such as Events, Surveys, Committees, Reservations, etc. Whenever support was necessary, they responded very quickly and appropriately. I like how using "Configuration", there are many settings that can be set or customized for what you might need. For example, it can be Configured for a very large organization or a smaller one like ours.

Really, no cons, that I can think of. A few times, I was confused about how to set something up, but the Web Developers or Support were there to help.

We use the member database, communications, dues management, and website most, but we also try to use everything that is available.

Would appreciate release notes before changes are made to the common application

-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system

-We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything

-Member side is straight forward. Easy to use

-It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality

-Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment.

-The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!

-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have.

-Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do.

-Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability.

-They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.

It does EVERYTHING I need and is really user-friendly-- membership, event registration, abstract submission, website management, email & newsletter communications, and more... and whenever I think of something I need that it doesn't do, they can almost always program it within a couple of days. They are totally terrific and I am recommending this software who manages a professional association or scientific society.

Occasionally I want a report of some kind that I can't figure out how to get-- but I can ask them and they will help me get what I need. They are so helpful I really can't complain.

When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

None that I can think of at this time.

It is a big time saver. It is good to have all our information in one integrated database were we had three different systems in the past.

Can not produce a PDF Registration Form for our annual Convention , for mailing to members who do not have computers. There is such a wide variety of reports it is hard to keep track of what each report does. It would be nice to eliminate reports that I would never use.

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool.

Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

MemberLeap took the place of a website editor, membership database and several spreadsheets. Enabled us to control access to members only features and pricing. Enabled an online membership directory that updates as members join or renew. Support is timely and ability to customize features to meet our needs is appreciated.

I do not have any significant complaints. More flexibility to format broadcast email message to support features available in MailChimp & Constant Contact would be nice.

We used MemberLeap several years ago to custom build our association sites, and when the time came to add a new site, it was an easy decision. They have a great and attentive staff; their system is very user-friendly; issues and problems are resolved quickly; and any custom updates made are available to all clients.

The only issue I've had (which MemberLeap staff helped me work through) was in figuring out the grid editor on our template. Other than that, the software is very easy to use.

Provides an administrator with more than enough tools to manage content and configure processing options.

Just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie.

We came from another association software that did not have all the features that MemberLeap offers. We were able to have one website connected with our database and that has been great.

There are certain features that we wanted that we had to have the developer design for us. It took a while but we were happy with the end result.

6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition.

As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added.

So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives.

Higher learning curve than anticipated; however, no fault of MemberLeap.

The product is easy to use, but the support team is outstanding.

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

It's pretty intuitive, especially from the user end. I was worried about our demographic skewing older, but it's been really smooth for our members. Renewals are SO EASY with this system, which saves me tons of time. I keep discovering new, useful features, and I can tell it was designed by listening to the needs of membership professionals.

The reporting is pretty awful. I have to run and compare several reports to get the financial information that I need, and there is still more editing I have to do before it's usable. Donations also seem like an afterthought. It's definitely NOT a donor database.

The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system.

None. We have been extremely pleased with MemberLeap since 2013.