ScheduleFlex - Avis

Shiftboard makes it easy for us to schedule our dozens of volunteers, track hours, and ensure shifts are covered. We have over 100 active volunteers and host events nearly every day of the year. We'd never keep track of them all without Shiftboard! Plus, downloading our monthly data for analysis is easy.

The setup could be cleaner and takes some getting used to.

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Intuitive to use, simple layout. The calendar view makes it easy to check out all of the events for groups at a glance. The shared view makes it easy to check who has signed up for an event.

At time the software bogs down, especially at time of high usage. Mobile use is difficult since the page layout makes it difficult to read and navigate between the sections easily.

Shiftboard is a feature-heavy scheduling tool that, in the right hands, can streamline scheduling and staffing processes immensely for managers. Feature highlights include:
- Bulk adding tools allow managers to work with large groups of staff at once if need be
- Flexible reporting tools that allow you to easily manipulate data (their reports are the feature I miss most)
- Customer service team is receptive to changes and helpful in troubleshooting issues
- Shift swapping and empty shift features allows staff to easily manage their own schedules

My biggest complaint about Shiftboard when it was our primary scheduling software was that it felt clunky and dated.
- Price point is a good bit higher than competing systems
- Steep learning curve for new users - easy to be overwhelmed by features and a crowded dashboard
- Can be slow and/or cumbersome to accomplish repetitive tasks.
- Interface is dated and looks like it's out of the mid-2000s

I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

It's easy to use and I can post multiple shifts all at once. It takes just minutes to set up and then it does the work for you. I love that I can send broadcasts to capture the attention of many at once.

I don't like that I have to scroll through all the times in order to post the time of a shift. I would rather just type in the time.

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

I don't have anything negative to say! It's worked great for us for a long time.

Simple and clearly presented. Use it both at work and home. I'm able to reference it quickly when scheduling things in my personal and professional life.

I like the way the different shifts show up on the monthly calendar. I like that they color code things for the users to know if it is an open shift or something they've already accepted. I like the ability to sort things by various teams.

I wish there was a refresh button rather than having to change the view and then come back. It's also not very mobile friendly at this point.

Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

I like the ability to look up my employees easily, check their teams and the profile piece is very thorough.

**When I can't copy and paste a name in the search field.** When I make a mistake in the name and have to delete it and the search field kicks me out and I have to click on it again to type in the name. This doesn't seem like a big problem, but when you are dealing with hundreds of people, it is an annoyance on the regular.

The shifts are easy to add and assign. It also calculates the total of hours.

The decline does not change colors. The clock in and out feature calculations can be confusing instead of being very simple.

Shiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze.

Wish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules.
It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill.

Flexibility, customization

Having to email support to make changes to my "on boarding" page.

I love that I am able to see it on the go on the application. I also love that is up to the minute. If an employee modifies their schedule you can see it in real time (after updating.) You are also able to trade shifts without asking anyone.

I would prefer having an option to remove some of the departments while I am scheduling myself for my department. It would simplify the process and speed it up for me.

I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working.

I wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy.

I like having the ability to be able to see all of the schedule in one place anywhere with internet access. Also being able to see all of our open slots makes it more efficient for the scheduler.

The software still has a ways to go to become more user friendly. Certain things such as automatically making Holidays overtime, adding schedules, adjusting for daylight savings are either difficult or non existent features

I love that I can go in and schedule my own hours and put up commits on the tradeboard if they cannot be honored. I also like that I can go into the tradeboard section and take commits if I want to work them at any time of day.

I do not like that it sometimes goes under maintenance and does not allow me or sometimes others to set hours or take commits for a long period of time. That is not convenient for business owners or independent contractors when they are trying to grow their invoicing and their businesses.

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

User friendly, simple, lots of different options

Nothing, actually!

The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

The flexibility of views. The ease of changing and adding shifts

The fact that it changes the order that the people are in every time it reloads or changes weeks

Easy to sign up or cancel shifts. Easy access from computer, phone, tablet, etc. As an administrator I have had little problems.

Wish people could "not" be able to sign-up after shift starts or not after the shift was an hour old. Be sides accidents sometimes people will sign-up for a shift after it was over and they didn't really do the shift.

I run a fleet of charter boats and I have 15 captains that run the boats for charters. ShiftBoard allows me to organize everyone for upcoming trips without being in the same place. I can post what I need and who I need it from and can get responses from available captains no matter where they are. This has allowed me to almost run my business virtually from anywhere while accomplishing the most difficult tasks of this business type which is staffing.

I think that the calendar view can be a little more organized but once you get used to what you are looking for it becomes second nature. Overall this software has beat out the competition scheduling software by far in my opinion as I have used other options on the market that directly compete with this platform.

Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.