Loyal Zoo - Avis

Less expensive than other companies out there and better customer service!

I miss being able to write notes on customers accounts

The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!!
The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service

There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.

I love that this program integrates seamlessly with my POS system and it's very simple and easy to use. Installing it was a breeze! It's very easy to set-up a basic loyalty program, and I like the double points feature when I'm having special promotions in the store. I've been using it for almost 2 years and have been very pleased.

I've had a few minor instances in which the software wasn't working, but it worked itself out after a few hours and was up and running again.

Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back.

It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign.

Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area!

I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points.

It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.

It was an easy transition from 5 Stars program to Loyalzoo. Anytime we had an issue, Loyalzoo was very quick to help correct. They are easy to along with and get ahold of. The software took a lot of work from my employees freeing them up for other work.

I don’t like the promotion limits and other limitations they have.

Its a pretty simple to use interface and offers basic loyalty features as well as limited SMS messaging.

There really isn't a good way to integrate it into our online shopping cart WooCommerce so it really only works for us in store.

The ease of use at the register

No reports

Ease of setup and integration with online systems.

I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application. However I was able to work around this by putting the login/register hyperlink on my website so my customers can check in from anywhere.

Flexibility to give % discount through points accrual

The app is very slow calling up customer in loyal Zoo then returning to POS to ring up purchase
The rewards discount is NOT intergrated with our POS
Meaning we must MANUALLY apply discount per item ! This can be extremely tedious with several items being purchased

Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts!

We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts.

Easy features for customers to use points and redeem

Does not work well with the EposNow system i am using as my main register.

Love it's simplicity and ease of use. Customers love that they only have to provide a phone number amd name and do not need an app.

One phone number per program does not work for our older population or Amish who do not use smartphones or email. Many users share same phone number. Also wish there were more bells and whistles, more ability to collect time/day usage, send out surveys, hold contests, etc.

We've been using Loyalty zoo for over a year now. And we have really enjoyed it's functionality. It allowed us to move away from physical punch cards and store them locally for our customers.

I wish it allowed us to create more than two types of punch cards in the system, but it's not too big of a deal.

Ease of use, and its exciting to see the weekly reports to see how many new customers we have added.

only 2 text messages a month, wish at a minimum one every week.

Integration was very simple and easy to launch. What I like most is that I can use the least amount of personal information possible and the mobile sign in is awesome.

The only problem I have had is the glitches with updates. But they iron these out relatively quickly.

The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

We really enjoy Loyalzoo! It's very easy to use and our customers love it as well! They really enjoy the different types of promotions we are able to show and love that they get free stuff!

The only problem we have is that it only allows up to three promotions/point stamps at a time. We would prefer to be able to make up to 5 at least!

The loyalzoo app is easily integrated with our POS and website. Setting up rewards, marketing, etc is easily managed. Customer service is excellent with quick responses and follow up emails.

Our old system recognised customers by their payment card which they liked as it made it automatic - no checking in needed. This was a really good feature and is missed now we’re using loyalzoo. I would also like to be able to choose more than 10 rewards to make sure we have something for all level of spenders plus room for seasonal rewards.

Loyalzoo is much easier than any other loyalty program we have used before. Getting people signed up only takes a few seconds and they don’t have to worry about carrying a card or downloading an app. Just a phone number keeps track of so much information!

No complaints about this software or the application.

Ease of access. It is easy to add a customer, check on their rewards, or edit their reward amount. The customers can keep track of their rewards via text or app and they like being able to check it themselves.

Customer repeats, easy to operate, great way to offer loyal customer incentives

In the beginning it was slow to pull up customer information, the bug was fixed and it's much faster now.

Ease of use, the software is very straight forward and easy to use. Interface is clear and concise.

Slow response - it seem like it has a short delay for the app icon on our pos. The integration also was a bit cumbersome for a new user to understand.