MaxxTraxx - Avis

Using maxxtraxx pro, as increased the dynamics of job done in the auto shop when it comes to do with timeliness, accuracy and the employers working diligently. In administrative department, it as been of great importance in the aspect of setting appointments (successfully helped in avoiding clashes of client), the tracking of work in progress as successfully put the technicians on their A game, the inventory and invoice tracking as helped when it comes to cost and quality of parts bought. The technicians also love the integration of the software with AllData app which is what they are familiar with and the account section also love the software. I would strongly recommend this software to anyone and its money well spent.

There is to much to learn after you feel you have gotten the hang of it, you discover something new, my advise is know the aspect of the software you want and capitalize on it.

I like everything about this software. Once you get it all set up and tailored to your needs, it's awesome. Being a 1 man shop I don't have much time to make estimates, invoices, etc. Once I got all the KIT's entered in the computer I can make an estimate/invoice in a couple minutes. I also love the price. This is a great system and it doesn't break the bank every month.

Honestly, I can't really think of anything I don't like about the system.

We can add our our parts in that we build in house much easier than other programs. Data moved over from our old system well.

Old school type menus, but the biggest thing is we can not stretch out big jobs over more than one day on the schedule.

Easy to use , The program runs my totals and keeps our techs organized . The monthly reports are helpful.

The inventory and pricing are so up and down.

I started with Scott Systems when it was a DOS based Program , They converted all my data to a the new age software. Once you learn the software it is very functional and easy to navigate the program.

When Running reports The software wants a beginning date and an ending date . I think that is just making sure of the parameters to what reports you run.

This product is very easy to use. I have 2 service writers and they all love it.

What i like about this Software is fully complete and what a good think about it is that it is integrated with Worldpac Auto Parts the only thing is if they can Add another supplier like IMC or SSF

I have worked with several dealership systems and this one is better than most of them and they cost thousands.

I actually dont have any dislikes. If there is a couple of improvemrnts that i may recomend its not going to make that much of a change. There isnt a perfect mouse trap for everything so sometime you need to contact them and support is quick and easy.

Very efficient. User friendly. Outstanding customer support

No cons at all. I have had ZERO issues with this product.

Ease of use, great support if needed, inventory management is very good and invoicing is a dream

There are many options that I do not use

Very easy to use...new users will pick up quickly

CRM has always been a bit clunky but recent updates have made this a priority

The amount of features and the accounting package.

I wouldn't be able to pay more for the software because I have to use Bolton to fill in the gaps where the software is lacking. With Bolton, it is about the same price or higher than some of these new softwares that have more features. I might not miss the little details that I think I like with this software if I can get the Bolton features elsewhere.

It is full of many features. It really is a robust shop management system. Client management, inventory control, etc.... It integrates well with parts vendors online part ordering systems. Many features can be customized based on your preferences.

The scheduling/appointment system is lacking. We can create appointments, put estimated hours in but we can't schedule based on hours available per technician per day. I feel more attention needs to be put into this feature. We should be able to schedule work to techs from the appointment scheduler. Marketing features are a bit weak. There aren't many marketing features if you wanted to do your marketing in house.

easy to use, Tech support very good you can run credit cards threw the system.

Tracking PM's threw the software and scheduling system does not work corectly needs alot of help, the customer option has so little option driver option has just about no option not sure ehy they even have it in the system nost important thing for a driver there teliphone number and does have have a place for the driver number the report could use some help the digaital report option needs help

From Inventory Control To The Ease Of Creating Service Repair Orders, Parts Counter Invoices And Marketing To And Communicating With Customers Through Email, Text And Through The Postal Service MaxxTraxx Has Been A Huge Part Of The Success Of Our Business. Their Support Team Is The Best Of Any Software Company I Have Ever Used. There Truly Isn't One Thing I Can Single Out As What I Like Most. Every Facet Of This Software And The Company That Stands Behind It Is A Package That Works.

I Have Been A Customer For Over 20 Years And There Has NEVER Been A Single Negative Issue With The Software Or The Company That Stands Behind It.

Fully integrated software with vendors, merchant services, and quickbooks. Although you don't need to use quickbooks because it is also a complete system and can stand alone without any hiccups. Customer service is amazing.

I would say training but that is also not fair because I am exception to every rule so I am absolutely sure that training is perfect. I get training from customer service a lot because I push hard at using every feature.

The whole package is very good. It has a few soft spots, but we can live with that. Updates could be closer together, but when they do come out, they are tried and true, not filled with bugs and work arounds. Customer support is always spot on. The software rarely locks up and comes back up with minor help. Most of the glitches come after Windows does an update and does things like require passwords across your network.

Texting and dvi input could be better. The next update promises both.

CUSTOMER SUPPORT, Recently due to a health issue my life partner needed to learn how to use this software on the fly. She was able to get up and running almost immediately due to the intuitive user interface, but also phone support was essential in getting up to speed quickly.

It is a complex program, it can be difficult to find how to do a specific action, but no matter what you want to do this software has that capability.

This does just about everything I need to run my shop. The support is AMAZING when you need it. We have used this product for 6 years and the few times a year we need help, the support team are on it!

It is made for the US market so we have to use other programs to do our accounting and payroll here in Canada.

The software has all the tools you need to succesfully run your business A-Z

I have always been satisfied with the product.

It has so many features, even after 10 years of using it I discover new things that it can do all the time. It does my customer intake, marketing follow ups, inventory, invoicing and my back room. It interfaces with Quickbooks and other accounting software so my accountant can log in and do his thing. It also has a plethora of different reports so I can see whats happening IN my business

It has a huge l;earning curve. A bit cumbersome to get through pages to the end result (i.e. having to click 3 or 4 times thru different fields to complete a task)

SQL based, rock solid performance, networks well. Intelligently designed and works well in our RV shop environment. The parts ability has given us much greater control over our parts prices and purchasing. Takes a little to get used to and set-up the way you want but well worth the time and investment.

Could stand to have some more customizing options, it has a lot already for an SQL based app but it needs a few more. Added features take time to get in the program if they actually do.

At first the ease of use, then the functionality, then the people at Scott Systems. It impossible to single out one aspect of this business; it is a great package.

Nothing at all. The software is so full of features we never found anything it would not do.

Accounting and payroll is very easy to use.
Everything is integrated great.
Full accounting system.
Best customer support i have ever had.

A better service due reminder system to flag when customers are due.

We like every feature of this software but more importantly we like the customer service we receive from the help desk on the limited occasions we have had to contact them for support. Most of those issues over the years have been user error.

I have given it much thought and can not think of a single thing I don't like about this software.

I like the features of the program. There are too many to list here but it's a robust program sufficient for any automotive shop.

Slow to adopt new technologies as they become available.