Service Management Enterprise - Avis

Great Customer Service

Publié le 2014-08-26

Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.

Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

Has Served our Needs as a Small Business

Publié le 2021-12-20

We started the business with High 5 and still use it 8 years later.

Very poor customer service, Very poor follow thru from SME

Publié le 2017-12-11

Not a lot because of the very bad customer service !

SME for CRM Program

Publié le 2021-12-13

The support staff is awesome and always willing to help.

SME user

Publié le 2021-12-07

I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.

Good system for Good Value

Publié le 2021-12-14

Very good overall

Service Management Review

Publié le 2021-12-13

Cannot get "buy in" due to the comfort most have with their own processes and procedures for quoting(Excel) and because of the heavy emphasis to use email communication to store important data about customers and projects.

Terrific product backed up by a very competent, knowledgeable, and professional service team.

Publié le 2018-03-08

High 5 Software you can run a better service business

I never thought it could be this easy!

Publié le 2013-10-11

I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

Great Program

Publié le 2009-08-09

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.

Good platform for a service business, great support and integrates easily with other systems.

Publié le 2013-10-11

SME has proved to be a powerful tool for our security integration business. The company behind SME provides great support (better than any other software vendors I have worked with to date). The design of SME also makes it easy to implement business intelligence reporting and we've been able to extend the product to improve our business processes, both through High 5 provided modules and our own, custom, intranet reporting tools. Overall it has been a pleasure to work with and we have found that it covers most of the demands of our organization and integrates well with other systems.

Service Management Enterprise review

Publié le 2017-09-19

None. Lost money in bad software.

SME is a perfect fit for us

Publié le 2013-10-11

We have spent some time reviewing other software and found SME to provide the best value to meet our work order management and inventory needs. What wasn't in their software they were able to customize functions to meet our needs.