Base7booking

Gestion de la réception, réservation et marketing pour les hôteliers.

Note globale

4,6 /5
(87)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,0/5
Simplicité d’utilisation
4,7/5
Support client
4,6/5

91%
des utilisateurs recommandent cette application
Classer par

87 avis

Florient
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Base7Booking R.I.P

Publié le 2022-02-02

Avantages

Rapidité et simplicité. La plupart des fonctions sont intelligement pensée pour aller d'un point à un autre par le plus court chemin. Gain de temps énorme.

Inconvénients

Celà n'est plus vraiment nécessaire d'en parler vu qu'il est mort...

Gustavo
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Best improvement for my business in recent days.

Publié le 2018-05-14

Avantages

Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics

Inconvénients

Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.

Réponse de Base7booking

Hi Gustavo, thank you so much for this great review! Please do get in touch should you need anything!
Best, Base7booking

Catherin
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Base7booking - easy and functionnal

Publié le 2016-07-27

Using this software for now 3 years, all of out team really like it. It is easy to handle, and...

Using this software for now 3 years, all of out team really like it. It is easy to handle, and always improving.

Avantages

A new employee will very quickly understand and be able to work with the software, it is realy maniable

Inconvénients

So small things that have to be fixed

Réponse de Base7booking

Dear Catherine,

We thank you very much for your review and happy to hear that even your new employees can easily adapt to the software.

You have mentioned that there were a few small things that have to be fixed. Could you please inform us on what they are by sending an email to [email protected] in order for us to update you on these features.

We thank you in advance and we hope you continue to enjoy using the Base7 system.

Kind regards,

Stephanie
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

we experience that the system is not very flexible. With invoicing and moving rooms to other...

Publié le 2018-05-15

Avantages

The overview of the calendar looks good. Yearly statistics is good to see. And changing room rates in the acoonmdation is easy to use with total nights.

Inconvénients

reports are very poor.
Moving rooms is very diffcult (when invoice is paid). When people leave earlier than is paid, you can not give the room available in the system.

Réponse de Base7booking

Hi Stephanie, thank you for your review and your feedback! Actually, you can move rooms even though an invoice is paid - just get in touch with our Support team and they can activate this feature for you. Please feel free to write us in case you have more questions! :)
Best, Base7booking

Lysiane
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great solution fur us

Publié le 2016-07-27

We are a 30 rooms hotel and this program fit us perfectly.

We are a 30 rooms hotel and this program fit us perfectly.

Avantages

Easy to use and usable from anywhere

Inconvénients

Some small promised improvements are still not done

Réponse de Base7booking

Dear Lysiane,

We would like to thank you for your review and we are very glad to hear that our solution is working great for you.

Regarding the small improvements you desire on the system, we kindly ask you to please send us the list of improvements you wish to see on Base7 and we can analyze these and get back to you for these.

We look forward to hearing from you and wish you great experience with Base7.

Hotel Care

laurent
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Facile rapide et pratique

Publié le 2016-08-04

Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you...

Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you receive all needed information rapidly and reflect easily the situation

Avantages

accessibility

Inconvénients

you ca not choose how all your reports will be printed

Réponse de Base7booking

Dear Laurent,

Thank you very much for your kind review and our Base7 team really appreciates it.

For the reports, we are currently working to develop print/export buttons for all the reports found under the statistics and accounting tabs as we do hope to provide our clients with all the necessary tools for the short-term and long-term objectives.

Kind regards,

Hotel Care

Caroline
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Always with me

Publié le 2016-07-27

Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get...

Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get your answer immediately!!

Avantages

Easy to use and very clear

Réponse de Base7booking

Dear Caroline,

We would like to thank you very much for your review. It is great to hear that you are happy with our services and that you find the system easy to use.

If you have any other questions we remain at your disposal and we hope your experiences at Base7 continues to be a good one.

Kind regards,

Hotel Care

Jodie
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Base7 booking is a great system, simple and easy to use.

Publié le 2018-05-16

Avantages

It's simple, self explanatory not complicated. Easy to read the reports and find the information needed

Inconvénients

Some items can't be changed like the registration card, if rates on different days we have to split bookings.

Réponse de Base7booking

Hi Jodie, thank you so much for this review! We really appreciate it! :)

pearl
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

excellent piece of kit

Publié le 2018-05-17

it has taken over from everything we used to use, as the best piece of kit we have ever used. We...

it has taken over from everything we used to use, as the best piece of kit we have ever used. We now need nothing else.

Avantages

its ease of use, its so easy to swop from one report to another to add reservations especially if its a returning guest.

Inconvénients

nothing, its a great system one of the easiest i have ever used. Its versatile and the reports side on the analytics is great.

Réponse de Base7booking

Thank you so much, Pearl! It makes us very proud to receive such great reviews from our customers!

Amelie
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hotel Les Deux Magots à la Roche Bernard work with Base7booking, Morbihan 56130 -...

Publié le 2016-07-27

Base7booking allows us to optimize our availability , we are about to do to overbooking and we sell...

Base7booking allows us to optimize our availability , we are about to do to overbooking and we sell the last room on all systems , up to the last minute

Avantages

The software is very easy to use and full functionality in these

Réponse de Base7booking

Dear Amelie,

The Base7 team would like to thank you very much for your review.We are happy to hear that our system works well within your hotel and allows you to optimize your availability.

Please note that if you have any further questions we remain at your disposal.

Kind regards,

Hotel Care

Boris
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

AMAZING - Base7booking - JUST AMAZING

Publié le 2016-08-29

We got it - we use it - we keep it.

Base7booking - PERFECT!

We can work and use it everywhere...

We got it - we use it - we keep it.

Base7booking - PERFECT!

We can work and use it everywhere. The cloud makes it so easy!

Avantages

We can work and use it everywhere. The cloud makes it so easy!

Réponse de Base7booking

Thank you Boris! We hope that everything is going well in Zermatt! Cheers from Germany

Sue
Note globale
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

We purchased this product to integrate with Trivago. The process was not fun. It was...

Publié le 2018-05-10

none

none

Avantages

Nothing to like about it. The only tech person that seemed to at least return emails. Also would be better if it integrated with channel managers.

Inconvénients

It was hard to reach out internationally to get help. Could get no one on phone and it often took several days for anyone to get back via email. This is very annoying when trying to get a new product up and running without gliches. The integration with Trivago's Rate Connect was horrible. None of the figures matched for either # of reservations or charges of reservations. Also the detail to cost per clicks was not good.

Réponse de Base7booking

Dear Sue,

Thank you for your feedback on our products and services. We are very sorry to hear that your experience with Base7booking was not fully satisfying due to a technical issue with your account. During this time you have been in touch with several team members from our Sales and Support department to provide you with updates and at the end the problem was fixed.

I would also like to mention that you can find all your data in the statistics section of Base7booking. We will be happy to schedule another call with you to go through your campaign and to show you how to retrieve the data you need.

Best regards, Base7booking Support

Caroline
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

really top!

Publié le 2014-10-01

We started with base 7 about 2 years ago. We were one of the first establisements using this...

We started with base 7 about 2 years ago. We were one of the first establisements using this pms.
In the beginning we had to build up lots of features and work hard. The system today is a perfect pms for hotels up to 50 rooms with one or two restaurants. It is easy to use, we often have young hotelschool students just coming to work with us for 6 months, after 2 days they can handle all by themselves a check-in and a check-out. This isn't the case with the other systems. Very easy to use and very comprehensive. I wouldn't change for anything in the world and I can highly recommend base7. Another great thing about Base 7 is that you can use the system on your smart phone while skiing up on the mountain or climbing with guests.
The base 7 boys, as I call the team around base7, they are very professionnal quick and interactive. They help you very quickly if there is a problem, and this 24hours a day and from anywhere in the world. Thank you base7

Josh
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Great Property Management System for small to medium size hotels

Publié le 2015-02-25

Base7 Pros:
-Easy to use
-Helpful Reports
-Reliable
-Cost Effective
-Accessible from any...

Base7 Pros:
-Easy to use
-Helpful Reports
-Reliable
-Cost Effective
-Accessible from any device with internet
-Great overlook of the hotel being based around the calendar or else known as the room matrix for larger systems
-Good tech support and very customer oriented

Base7 Cons:
-On occasion can lag ( all systems will do this)
-Not enough restrictions and rules can be set for employees ( I'm used to a multi-million dollar companies system)
-Not detailed enough invoices
-No registration card print outs

Overall Impression:
Base7 so far has saved me a lot of money and time and you get what you pay for. As a small hotel this system has worked wonders for us and simplified our reservation booking process for guest and my employees. I would recommend the system to other hoteliers.

Stephane
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Almost perfect

Publié le 2014-10-01

We have been working with the Base7 for a year now and we really like it. Working with an online...

We have been working with the Base7 for a year now and we really like it. Working with an online program gives us the flexibility to work basically everywhere and the programm is not only great but constantly improving. The support team is available and helpful and that is a big difference to some other customer services we have to deal with. The links to "Cubilis" and "Ikentoo" are a real plus too. So what are today the cons to this programm? There are currently no real constraint using the Base7, only little details that would make the programm perfect such as a "read receipt" option for the confirmation Emails, our logo on the summary report etc.. Congratulations to the Base7 team for their work!!

Susan
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

As a brand new user, I have found the software easy to set up, especially with great customer...

Publié le 2018-05-12

I now have an "on line" calendar for my website, thus allowing guests to book directly with my,...

I now have an "on line" calendar for my website, thus allowing guests to book directly with my, therefore by passing the expensive booking engines.

Avantages

Customer support has been excellent, especially in the set up process. The support team have been diligent in getting back to me, and extremely patient when I have not understood instructions correctly.

Inconvénients

Setting up the invoices correctly - I wish I had access to the background set up myself. I still cannot get the "bottom line" to be accurate for my organization.

Réponse de Base7booking

Dear Susan, thank you for choosing Base7booking! We're glad you had a good onboarding experience so far. Please do not hesitate to get in touch with us should you need anything!
Best, Base7booking

Tarik
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Excellent, flexible PMS with a bright future

Publié le 2015-10-12

I have really enjoyed using base7 over the last half year, while it does have its shortfalls the...

I have really enjoyed using base7 over the last half year, while it does have its shortfalls the team is clearly committed to refining and developing the software in a way that is very in-tune with their customer base.

I wish they had an api into an accounting software such as quickbooks (or one of the other cloud based systems)! It would be equally awesome if they had a system that could read your demographic trends (logistics) and convert that in to SEM allocation/targeting - it would be a really good value add.

Martin
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Base7booking Easy to learn, a pleasure to use

Publié le 2015-03-30

When I arrived at Le Bourg7 as a trainee, learning to work with Base7booking was a walk in the...

When I arrived at Le Bourg7 as a trainee, learning to work with Base7booking was a walk in the park. After only a couple of hours I felt comfortable with the solution and started being operational. Base7booking helps me in my different daily task and it's a real pleasure to work with it. It's is simple to understand and if you have a question, the support they provide in three worlds is 'quick, personalised and friendly'. Base7booking was made by hotelier for hotelier and I can feel it!

Maximilian
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Great choice for us providing a lot more flexibility.

Publié le 2015-05-05

We were using Fidelio up until recently, but decided to change to a SaaS system. B7B showed us how...

We were using Fidelio up until recently, but decided to change to a SaaS system. B7B showed us how to better organize our 51 room hotel. We are now able to increase check out/in capacity using an Ipad. Also we are finally in the process to reduce the amount of paper that we print out. Our executive housekeeper as well as our breakfast ladies are starting to use an ipad and that really changes everything. We can definitely recommend it.

Lekso
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

As Easy as ABC

Publié le 2014-10-09

B7b is too easy for everyone. It is very compact and has the main options, without any useless...

B7b is too easy for everyone. It is very compact and has the main options, without any useless things. Of course the main plus of it is the calendar, for reception the main thing is that. After, it has very easy interface and the language is also clear.
We are using it just for 6 months but we are very, very satisfied!
probably, we will never change b7b :)

Sebastian
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Awesome PMS

Publié le 2014-09-30

base7booking is a wonderful PMS. Very easy to use. The offer and confirmation will be sent by 2...

base7booking is a wonderful PMS. Very easy to use. The offer and confirmation will be sent by 2 clicks. We save a lot of papers, because we show the invoices with the tablet. If the guests need the invoices, you can send the invoices per e-mail.
We recommend heartly base7booking.

Volery
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

We live on a daily basis a pretty professional experience in cooperation with base7 for...

Publié le 2015-08-25

We are a small family business of 9 rooms double in the heart of the coast and we are very pleased...

We are a small family business of 9 rooms double in the heart of the coast and we are very pleased to have the pleasure of working with acts7 this software allows us to work in a network with different central reservation with ease.

Stéphanie
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Just great ;o)

Publié le 2014-10-01

Since it is very easy to use, base7booking facilitates our daily work.
Tasks such as checking our...

Since it is very easy to use, base7booking facilitates our daily work.
Tasks such as checking our clients habits in one click, invoicing, e-mail management, everything is compiled into one software. Thanks to the base7booking team !

Anna
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

We really like it! Easy to manage!

Publié le 2016-02-18

At the beginning , it took us some time until we understood everything. Once we got used to it the...

At the beginning , it took us some time until we understood everything. Once we got used to it the program is very easy to manage .

Anne Lise
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Using for a hotel with 14 rooms

Publié le 2015-08-25

Always a quick answer to our questions. Very nice people on the phone ready to give us a feedback.

Always a quick answer to our questions. Very nice people on the phone ready to give us a feedback.