Regpack - Avis

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization.

We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use.

Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.

There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure

Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue.

Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do.

The flexibility of the registration form builder which met the needs of my most complicated programs.

I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor.

We've been frustrated by the lack of options in other registration software. The way Regpack is set up, we can do pretty much anything we want. We especially love the payment plan options and that they are completely customizable and automated.

Because there are so many possibilities with Regpack, the learning curve has been steeper than with previous systems. Previous systems we used prioritized ease of use, but that also meant that are options were extremely limited. Luckily, we had a project manager to help us through setting up the system, this was invaluable.

We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.

There are a few features that are missing for us, but once we report them they are willing to see which ones are possible to add in the future.

Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process.

Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology.

Regpack makes the online application and event registration process seamless, organized, and efficient.

It takes a little time getting used to, but the demos and one on one trainings shortened the learning curve.

The software is very easy to use and customer service has been amazing. From set up to learning how to use the product it has been a great experience.

At this point I can honestly say that I like everything about this product. The only thing I could say I would change would be that I have to enter a security code every time I log on.

Maintaining the User database is easy and straightforward.

The Roadblocks don't seem to actually work.
Getting forms/triggers to save can be quite a challenge.
Getting a trigger to fire without having to save the page multiple times is a challenge.
Users keep getting error messages about refreshing the page, which they do to no avail.
The language describing some of the tools/features is convoluted and unclear.
Drag and drop on the forms is a nightmare.
Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form.

We love the ability to create different projects with different needs, such as registration. One project could be for camps that parents fill out and one for adults where only tickets are purchased. This is awesome given that we are a nonprofit and host many different classes, camps, workshops, and events. I also love the ease of access when creating discount codes, etc. I love that products can be categorized and bulk triggers can be added. Payment processing and report pulling is easy and fully customizable.

They took away the feature that counts quotas after a product has been paid for. It is very important, especially since COVID, that we only have so many students per class. This does not work as parents begin registration often, but never complete it. The password/login feature glitches A LOT! Parents end up getting frustrated and creating a new account instead of logging in because the Reset Password function almost NEVER works properly. There also is no way to Merge DUPLICATE accounts when this happens, and they charge per Active User, so I have some parents that have 2-4 accounts, and they are all active, taking up user space, costing us more money. I can't make them inactive because they have classes paid for and registered on each account. If you make them inactive, it pulls them from the rosters. There is also no way to BULK delete users that begin the registration process, but never complete it, you can't DELETE anything, not even Projects. I spend A LOT of time marking "Missing Names" as inactive so that they don't count towards User Quotas. Payments are easy, and pulling reports, however, if you want to issue a refund after 30 days, you have to log in to the separate BlueSnap Merchant Account because Regpack doesn't allow this. There also is no way to automatically change Age/Grade levels for students each year. If the parent doesn't update the Child Profile, the system doesn't either and will show a 5th grader in 5th grade for years.

Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues.

I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful.

The sales team set up the software - as soon as that was done, customer service and technical support became impossible.

Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated.

Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable.

Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in.

Not much. Regpack is cheaper than other registration solutions though.

Refunds >60 days must be requested manually with their support team.
We had a lot of problems with our users running our registration form on Safari.
Had some security issues where our admins could log into each others account through copy pasting of the backend URLs- I think this was resolved.
Their integrated payments partner BlueSnap doesn't have the best admin dashboard and transaction data is not updated real time like how it would be with other payment merchants like Stripe or Paypal.

I am very upset that I have put money down on a software for my Summer Camp that does not have ease of use or basic functionality.

They have several glitches in the software. I would not advise using them as they can't make switches for easy things.

for example, I have to fill up a spot on my summer camp - I have 40 available slots. I wanted them to be filled upon deposit being paid. They didnt do that. They set it up to fill as someone selected them (and not paid). Then I asked them to change it to deposit only (as I don't want to be running reports daily and adding to my already very busy schedule). They said they cant change that. So, basically now I have to run a report daily, remove all the people who have put it in their cart (even though that is counterproductive, as i want to be sure that they not have to put it back in - they are less likely to book if they find it to be gone later) I'm so annoyed at the level of customer service.

I think they should clear say in BETA phase, and be charging a hell of a lot less for a software that doesn't have basic functionality. DO NOT RECOMMEND.

Here I am on the day of my launch and I'm seriously UPSET.

The software and lack of developed platform

Being able to organize the different products and quickly print reports was extremely useful.

It would be very useful for my organization if it had attendance tracking and multiple login for different members.

Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need.

Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out.

Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

The ability to have grant applicants log in to complete applications and manage their application process is invaluable. It has saved us tons of time and allowed us to be more efficient in our granting process resulting in greater ability to assist more of our team members in crisis.

I wish the user management system was a little more intuitive. It is also somewhat cumbersome to create forms.

Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and token features.

There are some odd glitches with the software. For example, sometimes when I change the status of a user, certain forms disappear. They are easy enough to add back, but I am not sure why this happens.